Overview
MoneyKey has a rating of 4 stars from 907 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MoneyKey most frequently mention customer service, whole process and short term. MoneyKey ranks 1st among Payday Loans sites.
I got shunned away from other loan places but if you need help and understand there will be high interest rates involved then go to Money key. The operator I spoke to was super friendly and helpful. I'm borrowing 600 and was explained that if I want to pay it all back at once I must pay 833 in full. I'm strapped til my next payday so to pay this back in full hey it will be good on my credit as well. Take the good with the bad. My experience with Money key was a pleasant one!
Did not receive money into my account via "next business day" and also when called they transferred me multiple times then when asked they said call bank! I have direct deposit and never had a problem with it, the account and routing number is correct and was verified! Scam if I have to pay for something I didn't receive I will Sue!
Kristen was terrific. Very helpful and explained the process perfectly. She was also patient during the bank verification process. I would recommend MoneyKey to anyone looking for a short term loan solution which takes minutes to complete.
Andrea was very kind. There were some extra steps that I had to take in order to get my loan approved, but she was very patient and thorough with the directions. I appreciate her great customer service.
Although it is an expensive alternative, but when a bank will not work with you this company was there when I needed it most to pay a couple of bills due to my wife's cancer hurting us financially. If only banks were more caring instead of a number.
Kristen was a sweet and caring person that assisted me in the process. I will say I would love to work with her again when I need assistance again.
Most terrible place that I have ever dealt with. After sending document upon document for them, I was asked for one more, which I provided. Checked status. Said withdrawn! Went to chat. Gave info, she went to check, and ended the chat. Not one answer! Would not allow me to reconnect. Emailed associate, he would not reply! All after being told I was approved, and signed documents! Just waiting now to see how they are going to rip me off! BE WARNED! HORRIBLE! JUST HORRIBLE!
Hi Lois,
Thank you for your feedback. MoneyKey strives to provide excellent customer service to each of our customers. We apologize that your initial experience with MoneyKey was not a positive one. In order to discuss your concerns in detail, we need further information regarding your account. To protect your privacy, please give us a call at 1-866-252-5578 ext. 2197 or send an email to feedback@moneykey.com.
I have used Money Key 3 times now and the 1st loan I paid If quickly paying more than minimum. The second time I asked for a little higher loan and a supervisor approved that looking at my payment history. I got in an accident therefore needed a 3 rd and was already approved from my past loans and I'm thankful how easy they make the process
Ok so i wrote a review about all the fees attached to this loan I borrowed from them. They were kind enough to reach out to me and you offer a solution which I thought was fair being as though they were getting every dime I borrowed and then some. Now here is the kicker once I satisfy their terms my loan will be considered default because I didn't pay all those outrageous fees and interest. Now my problem is they reached out to me because they didn't like the negative review I gave and offer me something different and mind you didn't tell me while we were on the phone but once I received my papers through email it states clearly that once I comply with this agreement my loan with them will be considered a default loan. So either way they got me they let go of the crazy fees but hurting my credit. Wow!
Hello Melissa,
Thank you for the feedback. We apologize for your experience and would like a chance to properly assist you. MoneyKey is a State-license lender which operates in compliance with all federal and State requirements. In order for us to address your specific concerns, please email us at feedback@moneykey.com or call us at 1-866-252-5578 ext. 3176.
We look forward to speaking with you. Thank you.
PayDay loans and the like are no fun but it can help get out of a bind from time to time. MoneyKey has been great to work with - they are always very nice and professional and take extra steps for security. Today I worked with Irene and she was great - she got everything taken care of quickly and smoothly.
I took the wrong loan out and did not understand why i was still being charged. Elana went over my product and I found out it was a line of credit. I had a surgery and could not afford to pay anymore, she saved my life by putting me on a plan that fit my income. I am now done paying my loan thank you moneykey for being there when i needed help.
I was really short on money for my bills. I contacted them and they immediately helped the next day with money deposited into my account. Took a lot of stress off of me! Becky
I needed some extra money for bills after my fiancee lost his job. Not only did Moneykey provide me with the money I needed at the time, I continue to use my account because the customer service is excellent! Today, I spoke with Take a who was very professional, patient, and guided me through the process that I needed to correct an issue I had with my account. I will gladly recommend MoneyKey to anyone who is in need of some extra cash. Thank you to everyone at Money Key where the customer comes first.
Irene, my service representative, was incredibly polite and professional and not only resolved my issue quickly, she actually far exceeded my expectations and really brightened my day. Customer service of her caliber is rare and extremely appreciated, coming from someone who has worked in the phone service industry. Things have been difficult for me and Irene understood and worked to help me. Kudos.
I asked what would be the monthly payments on a $1,000 line of credit. She stated around $140. She said it is like a credit card. First payment was $388 and none of it goes to the principal. Each scheduled payment does not go to the principal. If you pay over the minimum payment then it goes to the principal. However everything is figured out on your original amount. So if you started with $1,000 and you pay it down to $200 everything is still based of $1,000. The attorney generals of several states are getting ready to take action on this scam company. Just a company taking advantage of loopholes until states shut them down. No matter what kind of dire situation you are in stay away. They will only make your debt multiply
Hello Dennis,
Thank you for the feedback. We appreciate the review and would like a chance to properly assist you. We want to apologize for your experience with MoneyKey as we aim to provide exceptional service. Please email us at customercare@moneykey.com so that we may review your file and follow up with you.
We would also like a chance to speak with you further and explain how our products work and address your specific concerns. Our main line is 1-866-252-5578 ext 3176. We look forward to hearing from you.
Thank you,
MoneyKey CustomerCare Team
I would like to thank every represents that were so kind and help full with me. Every time I /we would try to fix the account we'd get interrupted, but my final call was with Ms Irene H and she was so patient, courteous, and extremely helpful. Moneykey is lucky to have such a great agent like "Irene H "
Irene was helpful. Patient and helpful understanding pleasant considerate provided great assistance and consideration I would recommend moneykey. I hope they continue to provide good service during duration of loan.
I think that money key is a very good company and their rates are very fair and their customer service representatives are fantastic especially a lady by the name of Irene who helped me with my upping of my second loan with your company and she was very courteous everything was great no problems even the second customer service rep was nice keep it going you'll always have my business as long as you guys are like Irene your customer service rep.
The company is very helpful and well answer all your questions. I have asked every question possible pertaining to muy situation from cost to how to save paying back along the way. They have been truthful and sincere.
Jill was a great employee and very knowledgeable about the process. She helped me with the application and with my smart phone at which I am a dummy so I give her a great thumb
Up. Theres just not enough room to raise praise for her. Thank you.
I suggest you all read deeper into what we are saying - those against and dissatisfied before reviewing and be drawn into their very standard "MoneyKey Response" to those who take a stand or say it like it was with details. They didn't come back with details - oh and with my final payment on 4//17 their rep says it is settled and well you can't come back to us. Why? I paid them and in full and on time and more than enough. Should have good standing. Right? Something fishy.
Here is there standard response -
Management T. [MoneyKey Rep] Hello Marvenda,
Thank you for writing to us. We are glad that we were able to settle this matter with you directly and address each of your concerns as per our e-mail response dated April 11,2017.
Should you have any further questions or concerns, please give us a call at *******578 ext. 3176 or email us at *******@moneykey.com.
Best regards,
MoneyKey
Hello Marvenda,
Kindly note that our initial response was posted for your original review dated April 17,2017. In order to protect your privacy, we opted to exclude the details of the particular circumstances surrounding your experience on this page. Instead, a detailed response was e-mailed to you on April 11,2017. If, for any reason you did not receive that e-mail, kindly reach out to us and we will be more than happy to provide you with another copy of it. Please note that we do not extend further credit to customers who do not pay according to the terms of their agreement. We value our customers and may provide options for payment arrangements as a one-time courtesy. We trust that you find our explanation satisfactory. Should you have any further questions or concerns, please give us a call at 866-252-5578 ext. 3176 or email us at feedback@moneykey.com.
Best regards,
MoneyKey
MoneyKey is an online lender and credit services provider, offering a safe and secure online platform. Online credit available through the MoneyKey website includes Installment Loans and Lines of Credit.
The products offered through MoneyKey can provide you with financial flexibility and a safety net for unexpected expenses that may come your way. We strive to provide five-star service to customers. The application process is quick and easy. Apply online, verify your information and you may be approved in minutes*. If your application is approved, you may receive your money the same business day**.
We understand that taking out a loan is a serious and often daunting task, and we are here to help you every step of the way. Our highly trained Customer Care team will review important terms and conditions with you to ensure that you understand how the borrowing and repayment process works. To find out if you qualify for one of our products, simply visit our website or call us toll-free today.
With an online loan through MoneyKey, you will not be surprised by any hidden fees. You can pay off your balance in full or make additional payments at any time. No cash advance fees, late fees, early payment fees, or annual fees. Please refer to our Rates and Terms page for further details on the cost of the product available in your state of residence.
Applications submitted on the MoneyKey website may be originated by one of several lenders, depending on your state of residence. Visit the Rates page on the MoneyKey website for state availability.
MoneyKey is a state-licensed direct lender in Delaware, Idaho, Kansas, Mississippi, Missouri, New Mexico, Tennessee, Utah, and Wisconsin. In Texas, MoneyKey is not the direct lender but is licensed as a Credit Services Organization (CSO) and a Credit Access Business (CAB). In this state, loans are funded by third-party lenders and serviced by MoneyKey.
*Not all applications are approved; duration of approval process may vary.
**If approved, any requested funds may typically be deposited into your bank account the same business day; the timing of funding may vary by product and state. The date and time funds are made available to you by your bank are subject to your bank's policies.
- Visit Website
- Wilmington, DE, United States
- Edit business info
Business History
At MoneyKey, we understand that borrowing money from a traditional financial institution can be difficult and time-consuming. That’s why we focus on customer convenience and fast service.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello ShaQuana.
We want to apologize for any inconvenience you may have experienced. Although we try to get your funds to you as quickly as possible we cannot guarantee what time of day the money will be available in your account as this depends on your bank. That being said, if you have still not received your funds please call us at 1.866.255.1668 so we can resolve any possible issues.