Overview
MoneyKey has a rating of 3.8 stars from 906 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MoneyKey most frequently mention customer service, whole process and short term. MoneyKey ranks 1st among Payday Loans sites.
I think that money key is a very good company and their rates are very fair and their customer service representatives are fantastic especially a lady by the name of Irene who helped me with my upping of my second loan with your company and she was very courteous everything was great no problems even the second customer service rep was nice keep it going you'll always have my business as long as you guys are like Irene your customer service rep.
The company is very helpful and well answer all your questions. I have asked every question possible pertaining to muy situation from cost to how to save paying back along the way. They have been truthful and sincere.
Jill was a great employee and very knowledgeable about the process. She helped me with the application and with my smart phone at which I am a dummy so I give her a great thumb
Up. Theres just not enough room to raise praise for her. Thank you.
I suggest you all read deeper into what we are saying - those against and dissatisfied before reviewing and be drawn into their very standard "MoneyKey Response" to those who take a stand or say it like it was with details. They didn't come back with details - oh and with my final payment on 4//17 their rep says it is settled and well you can't come back to us. Why? I paid them and in full and on time and more than enough. Should have good standing. Right? Something fishy.
Here is there standard response -
Management T. [MoneyKey Rep] Hello Marvenda,
Thank you for writing to us. We are glad that we were able to settle this matter with you directly and address each of your concerns as per our e-mail response dated April 11,2017.
Should you have any further questions or concerns, please give us a call at *******578 ext. 3176 or email us at *******@moneykey.com.
Best regards,
MoneyKey
This is an expensive way to do business, but you could easily accrue the loan fee in late payments, NSF charges etc. if something unforeseeable happens. They are professional and give you all the information you need. If you come out thinking you've been scammed then you either didn't listen or didn't read your paper work that they send ( they encourage you to ask questions about several times before your loan goes final). It works for us. Good job Money Key!
Excellent experience with Renee. S customer service rep who handled my issue. I myself am a call center director and would be more then proud to have her be apart of my call center team. Knowledgeable, Friendly and made sure everything was taken care of even stayed on the phone with me to walk me through my signed documents to make sure they went though just so that I'm able to receive my funds bay Friday, July, 28th, 2017. Thank you again Renee. S I hope your managers print this out and stick this message on your Good News Wall or even in your file.
This is not the first time I've dealt with Money Key. Every time is always a good experience. Mireya handled the call very well and was so professional. Great Customer Service makes it easy to come back.
Giselle and other staff were very patient and very helpful with me thru the process. Willing to try more than once when could not get thru to bank. They made the loan an easy journey to make by explaining how things worked. I really appreciated when I was on hold and Giselle would come back to let me know what was going on.
I have worked with you all on and off for several years and I've always been pleased. I especially like the pay back options as they are the best in the business. Today my rating went beyond 5 star because of Stephenie Alvarado! She was delightful, personable and very professional! Thank you!
This is absolutely the best fantastic service I've ever used! Applying getting approved and getting the money to deposit in my account to less than 12 hours total!
My balance owed is about $1800. Every two weeks moneykey take $212 from my bank account to pay on my loan.That is $414 a month but the amount being paid off is not getting lower.I still owe $1800 and after 2 months and I have not borrowers any more money in 2 months so where is the payments going towards? They are robbing me and taking my money and took advantage of me. Do not borrow from this company. They are sharps and money robbers. I wish I had know they were like this I would never had applied to them. I need to figure out away to pay them off because they are getting triple back then what I paid them they remind me a lot of the IRS.
I applied on Tuesday night and by Wednesday morning they were approving my loan. I spoke with Kristen and she was awesome. Personal service, very nice and when she wasn't available someone took a message and she called me back at work, like I asked, to go over everything. This was the smoothest loan process I have ever been through and Kristen made it even more pleasant. I would totally recommend them as a business.
My customer service rep was so helpful. I am disabled and have a hard time with computers and he walked thru the whole process with me and I was having phone issues and some other problems but he made sure I had everything I needed to secure my Loan. He is an asset to your company. Moneykey is easy to work with and seems to be a good company.
This is my first time using them
Thank you.
I submitted for a loan and was hesitant at first especially after the reviews being bad. The customer service ensured it wasn't bad. I understood the terms and was quoted how my payment ls would be which they are much higher. Long story short they received more then half of what the loan was in the first 2 payments but less than $50 will be applied to the principal. They are getting over and deceiving ppl. It's not worth it! Listen to me ahead of time. Only good thing is the money comes the next day but I promise it's not worth. After calculations I will be paying over 200% back.
Hello Andrea,
Thank you for the feedback. We appreciate the review and would like a chance to properly assist you. We apologize for your experience with MoneyKey as we aim to provide exceptional service.
Please email us at feedback@moneykey.com or call us at 1-866-252-5578 ext 3176 so that we may review your file, address your specific concerns and further explain how our products work.
We look forward to speaking with you.
Everything fell apart at once and the bank could not help. I only needed a small amount of money. Klidi worked with me -I am a returning customer- and all was done in less than 20 minutes. The money will be in my account in the morning. They were life savers. Thanks so much. Adele C.
Absolute nonsense! If have been trying to work with this lot and I have been harassed with constant emails (like 24 of them in the past two days). I have tried countless password configurations and talked to at least three sales reps and have still been completely unable to log in to there basic website. Stay away from these leeches!
Hello Cameron,
Thank you for writing to us. We are sorry you’re having trouble accessing our online services. Your experience is inconsistent with our policies and we will certainly look into this and make adjustments as necessary. Our Customer Care team will be in touch with you to resolve this issue, or you can give us a call at 1-866-255-1668 so we can address your concerns. Thank you.
Hello
My name Rochelle McDowell and I want to take this time to thank you. Your friendliness and professionalism was great. But you were also fast. I am taking a trip and needed everything approved fast and it was. You made sure that I signed while you waited for me to complete my documents. Wow. What a great company. But most of all Ms. Claudia was a great and excellent agent.
Once again thank you, Ms. Claudia.
Have a good day. Because I had a great experience today.
Sincerely, Rochelle McDowell
Helped me with my loan application, polite, knowledge of products & happy voice, its nice to call customer service & hear a representative agreeable tone if voice who actually sounds eager to help, awesome customer service skills..
I took out a loan with Moneykey and I have been paying every 2 weeks and it's not going to my principle they are loan sharks. I am about to contact the Attorney General of my state and the BBB in regards to this matter the more you pay the higher your loan payments gets. Straight Scam. Don't borrow money from this company. They're leeches they will suck you dry. Please don't do it. I wish I could give them zero stars.
Hi Charmaine,
Your feedback is valued. We aim to be as transparent as possible when it comes to the repayment terms and conditions on products offered through MoneyKey.com. In order to address your concerns, we need additional information regarding your experience. Please send an email to feedback@moneykey.com and we will be happy to assist you. Thank you.
I have been in need of a loan twice, and Money Key was there for me. They are professional and care about their clients, they answer all questions and make you feel like family not just a client. They give you several options to repay your loan, so you don't feel stressed. I would go to Money Key for all my needs.
Thank You
Donna Hamilton
Hey Donna,
Thanks for taking the time to write us and for choosing MoneyKey, not once, but twice! We love hearing about the positive experiences clients have with our Customer Care Team. We’re here to work with you to get the funds you need when you need it. If you ever need any assistance or have any questions, we’d be happy to take your call. Thank you for choosing MoneyKey.
MoneyKey is an online lender and credit services provider, offering a safe and secure online platform. Online credit available through the MoneyKey website includes Installment Loans and Lines of Credit.
The products offered through MoneyKey can provide you with financial flexibility and a safety net for unexpected expenses that may come your way. We strive to provide five-star service to customers. The application process is quick and easy. Apply online, verify your information and you may be approved in minutes*. If your application is approved, you may receive your money the same business day**.
We understand that taking out a loan is a serious and often daunting task, and we are here to help you every step of the way. Our highly trained Customer Care team will review important terms and conditions with you to ensure that you understand how the borrowing and repayment process works. To find out if you qualify for one of our products, simply visit our website or call us toll-free today.
With an online loan through MoneyKey, you will not be surprised by any hidden fees. You can pay off your balance in full or make additional payments at any time. No cash advance fees, late fees, early payment fees, or annual fees. Please refer to our Rates and Terms page for further details on the cost of the product available in your state of residence.
Applications submitted on the MoneyKey website may be originated by one of several lenders, depending on your state of residence. Visit the Rates page on the MoneyKey website for state availability.
MoneyKey is a state-licensed direct lender in Delaware, Idaho, Kansas, Mississippi, Missouri, New Mexico, Tennessee, Utah, and Wisconsin. In Texas, MoneyKey is not the direct lender but is licensed as a Credit Services Organization (CSO) and a Credit Access Business (CAB). In this state, loans are funded by third-party lenders and serviced by MoneyKey.
*Not all applications are approved; duration of approval process may vary.
**If approved, any requested funds may typically be deposited into your bank account the same business day; the timing of funding may vary by product and state. The date and time funds are made available to you by your bank are subject to your bank's policies.
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- Wilmington, DE, United States
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Business History
At MoneyKey, we understand that borrowing money from a traditional financial institution can be difficult and time-consuming. That’s why we focus on customer convenience and fast service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Marvenda,
Kindly note that our initial response was posted for your original review dated April 17,2017. In order to protect your privacy, we opted to exclude the details of the particular circumstances surrounding your experience on this page. Instead, a detailed response was e-mailed to you on April 11,2017. If, for any reason you did not receive that e-mail, kindly reach out to us and we will be more than happy to provide you with another copy of it. Please note that we do not extend further credit to customers who do not pay according to the terms of their agreement. We value our customers and may provide options for payment arrangements as a one-time courtesy. We trust that you find our explanation satisfactory. Should you have any further questions or concerns, please give us a call at 866-252-5578 ext. 3176 or email us at feedback@moneykey.com.
Best regards,
MoneyKey