Overview
MoneyKey has a rating of 4 stars from 907 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MoneyKey most frequently mention customer service, whole process and short term. MoneyKey ranks 1st among Payday Loans sites.
https://www.moneykey.com/reviews.php
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They are very unclear in explaining their terms. Do not borrow money from them unless you have zero other options. You will pay back what you borrowed 400%, in many cases, and the bills are so high it is hard to pay extra.
Claudia was professional courteous and helpful in every way to deal with the situation that I was dealing with using money key she really give the meaning customer service is not just her job it's our life other companies need customer service agents like her five stars
There the biggest scam company ever. I been paying off a. $600 loan for over a year. And still owe over $500. Never miss a payment they come up with some explanation that only 2% is going toward loan. They never sent me any paperwork that this was how it work. I ask when I got the what would be the payback and told me around $750. Letting everyone know there legal loan sharks
Hello James,
Thanks for writing us. We apologize for your experience with MoneyKey and would like the opportunity to address your concerns. To discuss your account in detail, please give us a call at 1-866-252-5578 ext 3176 or send an email to feedback@moneykey.com.
It was absolutely amazing I must say at first I was alittle skeptical about it I was nervous to have to enter my card information but I'm glad I did... within 24hrs I was approved for $1,300 and it was immediately deposited into my account...
I've been with MoneyKey for 2 1/2 years. I'm glad they gave me the opportunity to improve financially. They helped when my own banking institution kept denying me loans to get started again. You are great MoneyKey!
I spoke with IRene she really helped me and was patient, while I tried to get the loan documents, she also went beyond to ask me if I a had any questions about my loan. My overall experience with moneykey has been awesome. Wonderful customer service. Thank you for not making me feel like less of a human for needing to take out small loans. I wish every business had your customer service
Easiest place to use for a loan. Very quick. I have used them 3 times. Customer service is always awesome to me. Irene was the last rep I talked with and she was so quick and very helpful. I don't even try to use any other places. Entire transaction through phone and online. Thank you Moneykey!
After reviewing my account I notice that I'm only paying off the interest fee not the principle, I really don't want this loan again, I'm paying a lot more than what I originally received. If you get the line of credit, they call/compare it to a credit card, but I don't think so, you are paying back both and they accumulate fast and very very high. Never again.
Hello Barbara,
Thanks for taking the time to write to us. We’re sorry to hear you’re unhappy with our loan products. We are looking into your review and are reaching out to you separately to address your concerns. In the meantime, if you require further assistance please do not hesitate to contact us at 866-252-5578 ext. 3176 or by email at feedback@moneykey.com.
If it wasn't for MoneyKey, I probably would not be here writing this review. MoneyKey had helped me so much in the past! I just wish the reapplying when needed, was easier. I paid my loan off full.
I took out a very small LOC of $850 and used $525. They have the due date wrong, the payment amount wrong. They can't seem to answer simple questions about billing cycle charges vs. payment date since mine are not the same. They do everything they can to confuse you about making extra payments to principle. You never get the same response. I have spent 2 days totaling 2 1/2 hours dealing with this bull$#*!. I think I will just pay it off now and be done with them. Very sketchy and do not follow up or send emails as promised. EXTREME WARNING!
Hello Eric,
Thank you for writing to us. We are looking into your review and will reach out to address your concerns separately. In the meantime, if you have any further question, please feel free to reach us at 866-252-5578 ext. 3176 or email us at feedback@moneykey.com. Thank you.
It's a very very high interest loan but app is very easy to use and I suggest try and pay as much extra as you can or it's hard to get it paid off but ive had no issues and funds are super fast
Irene was wonderful however whoever started my alone on 12/24 and neglected to do one thing and now I'm going to be stuck in another state for an extra day possibly missing a day of work a day of pay possibly getting in trouble at work because the money did not hit my account the day it was supposed to
Getting the loan was easy, fast and Gavin was professional and nice to work with. I was getting $112 taken out of my checks every pay period. Had I decided not to pay the whole loan off, I would have paid $1232. 00 for a $400.00 loan. They won't allow partial payments (even though the reminder email says "If you are making a partial payment or paying the loan in full call 24 hours in advance" or something along those lines). They won't let you defer a payment either, stating that legally, the amount of installments won't allow them to add a payment.
There is something a tiny bit shady, but what do you expect with a payday loan company. This is my LAST time getting an installment loan. It just isn't worth it. I got this loan to have an extra cushion for a vacation in the middle of October and it has been killing us.
*****************UPDATE**************************
Yes, I admit that I defaulted on my last loan due to my husband's heart attack. I offered a payment plan that I could manage and they refused and have started threatening my references with being arrested and having their assets frozen. UNBELIVEABLE. That is not only unprofessional, but illegal. I spoke to a lawyer in my office building about this and he told me that what they are doing is beyond illegal. Money Key, your collections department is really messing up.
Hello Kristin,
Thank you for the feedback. We’re interested in hearing from you, as the feedback you provided is inconsistent with our business practices. At MoneyKey we aim to make the loan process simple and convenient, and that includes making sure we’re as transparent as possible when it comes to the terms & conditions and payback expectations on a loan product. You can visit our Rates & Terms page https://www.moneykey.com/rates-terms.php, or give us a call at 1-866-252-5578 ext 2123 and we’d happy to help you with any questions you may have about the interest and fees on your loan product.
Good friendly service and fairly quick service. Overall good service. I will keep coming back. Thanks again,
Jeff A. Neeley
The Services Rendered Was Fast, courteous, And Professional! Would Recommend U To Friends And Family
Friendly professional and easy to use. Definitely will refer to friends. Options in paying back are great and work around your pay period schedule which helps you in the long run. Tried so many places but money key has been the best so far hands down.
Getting my loan today from moneykey was a positive experience. Kristen was incredibly patient. From verifying my bank info. To signing the docs thru email. It was time consuming. Kristen was more than gracious & incredibly patient. She knows her job and is very good at it. I appreciate Money Keys focus on customer service, as these loans go they are A Cut Above the rest.
M.
Hi, I really enjoy moneykey. I borrowed money, and they instantly set up my account as a line-of-credit. Which means, the minimum payment always borrows against what is in the account. You have to contact them in order to pay more and pay your balance off. Emailing them to do that was awkward at first, but then Claudia, my rep, developed a relationship wherein she answers me immediately, and sometimes several times a day. I don't like that the site is unwieldy. You can't request money from your line of credit, and you can't set up your payments from their website either. Hopefully they will change that soon.
Hello Tracey. You are completely right, having a Line of Credit is a different way to borrow because it allows you to have more control over your cash flow and repayment options. We are so glad to see that you are happy with your MoneyKey Line of Credit. Thank for your feedback on our website. We are currently working to implement more online features and payment options. Stay tuned for updates.
There has been very few times that I have enjoyed talking to someone about business as I did with Stephanie. Very helpful and treated me as a person instead of just a number. Super nice. Great employee for sure
I have been using moneykey for a few months and I find them to be very compassionate considering all the things that could happen with loans in this crazy world today. They are calm, cool and collected when I had to make any changes on the loan itself. They were very quick in re-establishing our business together after I had to pay some of it back a little slower. But then when it was all paid off I was able to get back to my schedule of actually making payments to my dentist, which is the reason I'm using this service... to pay my dentist because his bill is due way, way before my payday comes and moneykey has stood right by me and reached out and they are the best money loan company I have ever used ever and I suggest anyone who really has the ability to pay the loan back and work with them financially should take a look, but only if you need it to pay bills early. Thanks Moneykey...
MoneyKey is an online lender and credit services provider, offering a safe and secure online platform. Online credit available through the MoneyKey website includes Installment Loans and Lines of Credit.
The products offered through MoneyKey can provide you with financial flexibility and a safety net for unexpected expenses that may come your way. We strive to provide five-star service to customers. The application process is quick and easy. Apply online, verify your information and you may be approved in minutes*. If your application is approved, you may receive your money the same business day**.
We understand that taking out a loan is a serious and often daunting task, and we are here to help you every step of the way. Our highly trained Customer Care team will review important terms and conditions with you to ensure that you understand how the borrowing and repayment process works. To find out if you qualify for one of our products, simply visit our website or call us toll-free today.
With an online loan through MoneyKey, you will not be surprised by any hidden fees. You can pay off your balance in full or make additional payments at any time. No cash advance fees, late fees, early payment fees, or annual fees. Please refer to our Rates and Terms page for further details on the cost of the product available in your state of residence.
Applications submitted on the MoneyKey website may be originated by one of several lenders, depending on your state of residence. Visit the Rates page on the MoneyKey website for state availability.
MoneyKey is a state-licensed direct lender in Delaware, Idaho, Kansas, Mississippi, Missouri, New Mexico, Tennessee, Utah, and Wisconsin. In Texas, MoneyKey is not the direct lender but is licensed as a Credit Services Organization (CSO) and a Credit Access Business (CAB). In this state, loans are funded by third-party lenders and serviced by MoneyKey.
*Not all applications are approved; duration of approval process may vary.
**If approved, any requested funds may typically be deposited into your bank account the same business day; the timing of funding may vary by product and state. The date and time funds are made available to you by your bank are subject to your bank's policies.
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- Wilmington, DE, United States
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Business History
At MoneyKey, we understand that borrowing money from a traditional financial institution can be difficult and time-consuming. That’s why we focus on customer convenience and fast service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jennifer,
Thanks for writing to us. We apologize for your experience and look forward to addressing your concerns offline. If you have any additional questions or concerns, please give us a call at 1-866-252-5578 ext. 3176 or send an email to feedback@moneykey.com. Thank you.