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Moissanite Co

Overview

Moissanite Co has a rating of 4.8 stars from 4,572 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moissanite Co most frequently mention customer service, engagement ring and wedding band. Moissanite Co ranks 55th among Gems sites.

service
144
value
146
shipping
146
returns
139
quality
142

Instant Feedback

7,164 reviews
How would you rate Moissanite Co?
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Illinois
4 reviews
10 helpful votes
Follow Eva P.
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My experience with the Moissanite Co was just excellent. Last time, I ordered Halo Engagement Ring for my sister's wedding. And, as usual, the ring reached my home safely and timely. 5 stars!

Date of experience: August 22, 2022
Wisconsin
1 review
3 helpful votes
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VERY DISAPPOINTED!
December 30, 2022

A week after I gave my wife her wedding ring, one of the small stones fell out. Luckily we were sent a prepaid label and then we sent it in and it was sent back to us three weeks later. Long story short, more and more stones kept falling out and we were the ones who had to now pay to have it shipped, insured, and fixed. The costumer service is TERRIBLE! Chris is very rude and is not very helpful. Elizabeth was nicer to work with, but the results were the same. This company does not stand behind its product. The limited one year warrantee is worthless if the stones continue to fall out.
Secondly, we have asked the company to call us so that we could describe what the issues were. To date, we have not received one phone call. What type of a company doesn't list some sort of a contact number. Shame on me for even trusting them at all.

My wife is retired and is FAR from hard on her ring. She is very cautious with it and always takes it off in demanding situations. If these rings are of such high quality, why would stones keep falling out no matter how you where them? My advice: Go to a reputable jeweler and stay away from this deceitful company.

Date of experience: December 30, 2022
Mike C. Moissanite Co Rep
over a year old

We recently repaired the ring, for free, despite the warranty having expired 5 years ago. Upon receiving and inspecting the ring, we discovered very heavy wear and tear on the band, prongs, and 5 chipped Moissanite stones. We replaced 7 stones in total, rebuilt many prongs, polished, rhodium plated, etc. Unfortunately replacing stones that she has damaged won’t make the ring impervious to future damage. Given the way it’s being worn, she needs a less petite style ring, unfortunately.

Florida
1 review
0 helpful votes
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The rings I ordered from here are of genuine quality and the lustre made it more appealing for me to purchase. I imagine how reasonable the price is and I am happy to be a client of Moissanite.

Date of experience: June 14, 2022
California
2 reviews
1 helpful vote
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Highly recommended!
September 5, 2022

My beautiful ring arrived just on time after I ordered it from the Moissanite Co. A beautiful ring case was delivered with it. I can't stop my eyes to keep looking at it. Highly recommended!

Date of experience: September 5, 2022
Utah
1 review
1 helpful vote
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When I ordered my ring I honestly wanted to see what a 2ct would look like on my hand, and also to see what a moisonite stone looks like up close. I was then planning to return the ring. When I recieved my package today and opened it, I was truly stuned at the brilliance of the ring It honestly looked better then my 1 1/2ct real diamond ring. I then decided that there is no way that Ia m going to return this ring, but I am going to wear it and enjoy It. I will defintly be a returning customer.

Date of experience: June 4, 2021
Washington
2 reviews
0 helpful votes
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Thanks for delivering the ring on time. Really, the extensive look and luster are love to me. The ring size is perfect and it is totally worth the cost. Highly recommended without a doubt!

Date of experience: September 16, 2022
New York
1 review
0 helpful votes
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3 carat stunner
February 7, 2023

I had a great experience buying a new ring for my wife. The ring is beautiful and I would buy from Moissanite Co again.

Date of experience: February 7, 2023
New York
1 review
0 helpful votes
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Worth it!
October 15, 2022

Worth it!

This is my first purchase from Moissanite Co and I was very happy when I received it. The ring is just wow. I really appreciated the craftsmanship.

Date of experience: October 14, 2022
New York
1 review
0 helpful votes
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Great purchase!
May 30, 2021

This is my second purchase within a month, and I couldn't be happier with the level of service I receive. MoissaniteCo rushed the order so I could get it in time for a birthday present.

Date of experience: May 29, 2021
New York
3 reviews
0 helpful votes
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Great!
September 7, 2021

I just bought the 6mm cushion stone and had it set in my current wedding ring setting, it is wonderful and so beautiful. I get lots of great comments on it.

Date of experience: September 6, 2021
Kentucky
1 review
0 helpful votes
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Promise ring
July 30, 2023

She loved the promise ring. Quality was amazing, gonna order the engagement and wedding ring soon...

Date of experience: July 30, 2023
New Jersey
1 review
0 helpful votes
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Best company and best service ever.
October 23, 2023

I was very please with the whole experience. I decided to get a larger size and the return process was very easy and the upgrade was very easy.

Date of experience: October 23, 2023
Illinois
2 reviews
0 helpful votes
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Customer service
April 19, 2022

Top-notch. Made me a believer that Moissanites are a woman's new best friend, rather than diamonds. The site is easy to navigate, customer service is prompt to respond, and the prices are fair.

Date of experience: April 19, 2022
West Virginia
1 review
1 helpful vote
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Disappointed!
June 16, 2023

I recently celebrated my 30th anniversary with my husband and I was given the chance to pick out a new piece of jewelry. I was initially drawn to diamonds, but the prices were just too high for my liking. Instead, I decided to take a look at moissanite, as I already owned a pair of moissanite stud earrings that I adored. Although I was impressed by the selection on the moissanite website, I still felt like there could have been a larger variety of styles to choose from. Furthermore, I was disappointed to find that there were limited options for larger ring sizes and the sizes that were available were not returnable for a refund. Despite these challenges, I ultimately decided on a 2.35 tcw ring and I am thrilled with my choice. The ring is more beautiful than I could have imagined and the price was much more reasonable compared to what I would have paid for a similar-sized diamond. Additionally, knowing about the issues surrounding blood diamonds made me feel even better about my decision to go with moissanite.

Date of experience: June 16, 2023
California
1 review
0 helpful votes
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Recomended!
February 24, 2024

The Mens 180 ring looks so awesome! My fiance really loved the design and luster of the ring! Recomended!

Date of experience: February 22, 2024
Iowa
1 review
0 helpful votes
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I FINALLY have the BEST
September 9, 2022

I cannot even begin to express my gratitude for the absolutely perfect rings my husband gave me this evening! I've been searching for over a year for the perfect wedding set, even though I'm already married. We got married with matching bands and because I didn't desire any diamonds due to cost and more, I came across moissanite in my research. My husband wanted me to have exactly what I desire, no matter what it was and I FINALLY have the BEST! I chose Model No: eng009 and it is so ME! I chose it with a 2ct. Round moissanite in a fishtail head, to which makes it look more vintage and also makes the round shape look a little larger and more cushion shaped, yet keeping the brilliant sparkle. I also ordered it with the Forever One upgrade and it just couldn't be more perfect! It's so stunning and it's my forever set for sure! Much thanks to Chris who helped me through the process and made it nothing less than a pure pleasure shopping online with a fantastic company! I am so in love with my husband, my marriage and now my wedding set! Thanks so much for making my dream a reality and you will be hearing from us

Date of experience: September 9, 2022
J V.
0 reviews
0 helpful votes
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I've had a great shopping experience
November 19, 2015

I've had a great shopping experience. Chris answered all my questions promptly. I ordered a loose forever one stone and it shipped the same day and arrived on time. The stone is exactly as described and it's so beautiful in person. We will definitely be returning to this website for future purchases!

Date of experience: November 19, 2015
Jerry C.
0 reviews
0 helpful votes
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Visiting again a few years after my last purchase and I noticed some items still do not have preview pics from multiple angles, and seems that the 3D preview function was also dropped. Otherwise fantastic experience!

Date of experience: March 18, 2020
Charles C.
0 reviews
0 helpful votes
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Beautiful products
April 4, 2018

Beautiful products. My wife loves her tennis bracelet and my two daughters will love their pendant solitaire necklaces when they receive them. Highly recommend this seller, they are great to work with. - Chuck

Date of experience: April 4, 2018
Dushyant B.
0 reviews
0 helpful votes
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I just wish there were more angles of photos!
December 1, 2019

I just wish there were more angles of photos! Also a filtering system to hunt for the perfect options (even something simple like filter by cut -- as in only show round or cushion, etc). Otherwise your product is wonderful and the ring in gorgeous.

Date of experience: December 1, 2019