website thubmnail of Moissanite Co

Moissanite Co

Overview

Moissanite Co has a rating of 4.8 stars from 4,572 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moissanite Co most frequently mention customer service, engagement ring and wedding band. Moissanite Co ranks 55th among Gems sites.

service
144
value
146
shipping
146
returns
139
quality
142

Instant Feedback

7,164 reviews
How would you rate Moissanite Co?
grey star
grey star
grey star
grey star
grey star
Metz S.
0 reviews
0 helpful votes
Follow Metz S.
Unfollow Metz S.
Send Message
Share Review
Report Review

Did an excellent job helping me to create the perfect engagement ring for my now fiance. Such beautiful craftsmanship and pricing was unreal. I will definitely come back for my wedding bands.

Thanks :)

Date of experience: December 12, 2016
T J.
0 reviews
0 helpful votes
Follow T J.
Unfollow T J.
Send Message
Share Review
Report Review

Very pleased with everything from the top notch quality to the expeditious customer service. I had a ring custom made that turned out drop dead gorgeous, and has since gotten my wife many jealous glances and compliments.

Date of experience: January 8, 2019
Br c.
0 reviews
0 helpful votes
Follow Br c.
Unfollow Br c.
Send Message
Share Review
Report Review

A new customer buying a Moissanite engagement ring with spectacular results has lead me to become a repeat customer for something else... (I'll update after Christmas just in case she sees this review...);) and the loyalty program is pretty cool too. Thanks gang!

Date of experience: December 1, 2018
Joseph D.
0 reviews
0 helpful votes
Follow Joseph D.
Unfollow Joseph D.
Send Message
Share Review
Report Review

The communication and flexibility from the staff has been nothing but exceptional. They create a bond of trust and comfort right away, which cannot be more valuable when embarking on purchasing something this important.

Date of experience: October 28, 2018
Jerry C.
0 reviews
0 helpful votes
Follow Jerry C.
Unfollow Jerry C.
Send Message
Share Review
Report Review

After spending many, many hours on this website I think the search could do with some tweaking, e.g. more detailed search filters, improved item descriptions, and integrated preview video without popping up a new window. I wished there were more links built between the F1 and FB items for simple price comparison.

I also found it a little annoying when sale items that are no longer valid would swamp my search results.

Date of experience: June 5, 2016
Dan F.
0 reviews
0 helpful votes
Follow Dan F.
Unfollow Dan F.
Send Message
Share Review
Report Review

Very convenient shopping
March 8, 2016

Very convenient shopping. Customer service replied within minutes to my request about shipping time. After around 7 days the ring was ready to be shipped. International (Canada) shipping arrived after ONE day. Excellent stone, better than the best diamonds I've seen in stores. Would buy again.

Date of experience: March 8, 2016
kellyn s.
0 reviews
0 helpful votes
Follow kellyn s.
Unfollow kellyn s.
Send Message
Share Review
Report Review

Great website easy to navigate
June 24, 2017

Great website easy to navigate. I had some online questions and for most part they have been answered with online chat, wish they did provide a customer service number versus email only. 5 outta 5 stars though! Great prices and would buy from hem again ---fast shipping! Nice packaging too.

Date of experience: June 24, 2017
DCIV N.
0 reviews
0 helpful votes
Follow DCIV N.
Unfollow DCIV N.
Send Message
Share Review
Report Review

Shopping on this site was truly a blessing
August 8, 2018

Shopping on this site was truly a blessing. The filters allowed me to precisely locate the exact ring that I was looking for. The 360 degree camera view is an awesome feature as well. Thank you all and God bless.

Date of experience: August 8, 2018
Helene O.
0 reviews
0 helpful votes
Follow Helene O.
Unfollow Helene O.
Send Message
Share Review
Report Review

Great selection of reasonably priced lovely settings. Love the ability to choose features of rings, like prongs, metal, center stones, etc. The website is very informative and user friendly! Can't wait to see my 40 year anniversary present ring!

Date of experience: January 9, 2017
Richard L.
0 reviews
0 helpful votes
Follow Richard L.
Unfollow Richard L.
Send Message
Share Review
Report Review

The only reason I gave the company 4 stars instead of 5 centered on the fact that they made it impossible for the customer to talk directly with a live human being. That being said, the company did everything it stated it would on its very accurate web site, all within the time limits given. Communication via Email proved less than satisfactory because my questions were not answered as I wanted and there was no easy way to correct the problem. When ordering, I took a risk I was not comfortable with. Things could have been much worse had there been a real problem with the order. The finished product I received was first class in every way and actually did exceed my high expectations.

Date of experience: November 17, 2019
David C.
0 reviews
0 helpful votes
Follow David C.
Unfollow David C.
Send Message
Share Review
Report Review

So many good-looking designs with great customization for stone sizes! I've searched for months now and have found this site has some of the best looking three stone rings out there. Prices are great compared to real diamonds where I'd feel ripped off for an unethical stone. My girl would freak if I spent as much as I would have for a diamond, but with a moissanite we can put that extra money to good use, toward traveling and adventure.

Upon arrival I discovered the warranty card was missing so I messaged and they sent a new one to me.

Date of experience: September 19, 2017
Dinh L.
0 reviews
0 helpful votes
Follow Dinh L.
Unfollow Dinh L.
Send Message
Share Review
Report Review

Information is inconsistent on product pages
June 11, 2020

Information is inconsistent on product pages. Many item listing missing details such as ring dimensions, some missing options for matching bands. Customer service was prompt in answering, but this information should have been available in the first place.

Date of experience: June 11, 2020
Gabrielle C.
0 reviews
0 helpful votes
Follow Gabrielle C.
Unfollow Gabrielle C.
Send Message
Share Review
Report Review

They have the best prices of any website, even the rings with Forever one stones. Website could be a little bit better to use. Specifically that the picture doesn't change when you pick different options and in some cases you can't even see exactly what you're purchasing. But overall great experience and I can't wait to receive my ring!
Update: ring is amazing! 10/10 love it

Date of experience: January 4, 2019
Shannon H.
0 reviews
0 helpful votes
Follow Shannon H.
Unfollow Shannon H.
Send Message
Share Review
Report Review

Website is easy to use, and customer service helped settle my worries about delivery time. My engagement ring and matching wedding band arrived incredibly quickly, and people constantly assume my husband and I paid thousands of dollars for it, when in fact the complete set was less than $1000 USD.
My only point to change would be an easier way to display prices in Canadian dollars to make shopping even more simple.

Date of experience: March 30, 2017
Will E.
0 reviews
0 helpful votes
Follow Will E.
Unfollow Will E.
Send Message
Share Review
Report Review

Difficult to navigate to loose stones but easy checkout once you get there. You should note that carats are different than diamond because of density. I could have fit a larger stone in the setting I had.

Date of experience: March 10, 2016
Jennifer Z.
0 reviews
0 helpful votes
Follow Jennifer Z.
Unfollow Jennifer Z.
Send Message
Share Review
Report Review

The site is easy to navigate and I love the 360 degree view on the items. Makes shopping online much less stressful when spending several hundred dollars on an item you can't physically hold in your hand.

Date of experience: August 15, 2017
K B.
0 reviews
0 helpful votes
Follow K B.
Unfollow K B.
Send Message
Share Review
Report Review

My new jewellery is absolutely breathtaking and luxurious. I feel like royalty wearing this stunner! The website is easy to navigate, lots of beautiful selections. Emails to customer service are answered promptly with helpful and friendly associates.

Date of experience: December 4, 2019
Sarah H.
0 reviews
0 helpful votes
Follow Sarah H.
Unfollow Sarah H.
Send Message
Share Review
Report Review

This is my second purchase with Moissanite Co
April 4, 2018

This is my second purchase with Moissanite Co. The rings are all quite beautiful. The site can be tricky to navigate. Finding exactly what I wanted took a while and tons of back and forth emails. A few of the emails went unanswered. Item description is lacking on some items. The chat feature is also pretty hit or miss. More often than not I would get my questions forwarded to someone else and would then have to wait for an email response. Overall happy with my purchases. My ring was beautiful. I plan to order again in the further.

Date of experience: April 4, 2018
John F.
0 reviews
0 helpful votes
Follow John F.
Unfollow John F.
Send Message
Share Review
Report Review

Overall is good, but haven't meet my personal quality expectation. Observed few dots of indentation/dust unable to remove from the moissanite surface but not affect the shine and sparking performance.

Date of experience: June 5, 2018
Fabrizio M.
0 reviews
0 helpful votes
Follow Fabrizio M.
Unfollow Fabrizio M.
Send Message
Share Review
Report Review

Already bought here 4 times
December 23, 2015

Already bought here 4 times. It's a pity moissanite jewelry cannot be found in traditional jewellery shops due to diamonds' monopoly. Moissanite are at least as beautiful as natural diamonds, way less expensive, and do not exploit miners. This website has insofar proven very reliable, and jewelry very well crafted. Stone prices could be lower though.

Date of experience: December 23, 2015