Moissanite Co has a rating of 4.73 stars from 12,166 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moissanite Co most frequently mention customer service, engagement ring, and shopping experience. Moissanite Co ranks 1st among Gems sites.
This company responds to reviews on average within 3 hours
I absolutely love my moissanite ring! Telling all my friends to get moissanite instead of diamonds for engagement rings and wedding bands. I also appreciate that MoissaniteCo has photos but also live videos of each of their products so you can really see what they look like in real life when choosing between products.
I purchased my fiancés engagement ring in July of 2022 and in February of 2024 the ring literally split in half. It's completely broken from everyday use. Wasn't an accident or anything specific that caused it. When I reached out to Moissanite Co, they said this was the result of "usual wear and tear" and to contact the insurance that I paid extra on the ring to file a claim and hopefully get it fixed. This company is awful and I would never use them again.
I absolutely love my moissanite ring! Telling all my friends to get moissanite instead of diamonds for engagement rings and wedding bands. I also appreciate that MoissaniteCo has photos but also live videos of each of their products so you can really see what they look like in real life when choosing between products.
The rings we ordered for our daughters are so precious! It looks super awesome on them and I am very much satisfied!
Visiting again a few years after my last purchase and I noticed some items still do not have preview pics from multiple angles, and seems that the 3D preview function was also dropped. Otherwise fantastic experience!
Great products and options available to find exactly what I was looking for. The password reset got sent to my junk mail which slowed down the process a bit.
Shopping was easy and the chat and email responses were quick and helpful!
Edit: after receiving the ring I noticed some scratches on the band. The band was polished well enough but there were clearly some scratch marks on the band that I will need to get buffed out before giving it to who I intend to wed.
Website was very easy to use. Would be great if we could select the earring components separately. Right now it's a big list of rings in different configurations.
I purchased my fiancés engagement ring in July of 2022 and in February of 2024 the ring literally split in half. It's completely broken from everyday use. Wasn't an accident or anything specific that caused it. When I reached out to Moissanite Co, they said this was the result of "usual wear and tear" and to contact the insurance that I paid extra on the ring to file a claim and hopefully get it fixed. This company is awful and I would never use them again.
The ring I bought for my wife looks impeccably amazing! Thanks a ton for delivering it before our anniversary! Happy customer!
The checkout process has a bad layout. The website is generally good until you get to the checkout screen. Just look at other checkouts like Amazon. Your process requires scrolling down to see all the page, when the font can be simply smaller.
The customization of the ring was smooth, and the ring turned out beautiful! Overall the communication was good however when sending it back to be resized they surprised me with a $50 resizing fee that was never disclosed anywhere prior.
Got a little confused on the search page as it said "round brilliant hearts and arrows" when they are two different cuttings. Got clarified via live chat thanks to Elizabeth!
Selecting Moissanite Co. To craft rings for my sister's wedding was the best decision ever. They created stunning rings that made her day onforgettable. Their craftmanship and attention to detail exceeded our expectations. Additionally, their prices are reasonable. Thank you for making her special day truly memorable!
My rose gold ring was purchased with this company, I never wear the ring due to me being a nurse I wear the rubber rings so it won't hurt myself or my patients. I have never washed my hands in this ring because of me being afraid to mess it up, I reached int to customer service only for them to say that they would charge me to polish the ring! What in the world?! That's not going to restore the rose gold on the ring! They asked stupid questions that had nothing to do with the ring and did. It offer to dip the ring or anything. I am beyond pissed
Hello, the ring is made of solid 14k rose gold. Rose gold contains more copper than standard yellow gold which is what gives it the pinkish color. While the gold content won't react with other chemicals, the copper content can. If you google rose gold changing colors, rose gold oxidization, etc. this can and definitely does happen with rose gold. Its not a defect and part of the routine upkeep of rose gold jewelry. I am sorry that it upset you to hear that the solution is for it be cleaned and polished by a jeweler, but that is, in fact, the solution. As far as asking you "stupid questions", we were simply trying to get an understanding of the problem. Because the ring was purchased in 2021, there is a small fee for cleaning and polishing if done through our company (and we also check for loose stones, tighten any that we find, etc.) as part of that process.
I couldn't remember my own ring size, and customer service was able to look up the order from my fiancé to ensure I ordered the right band size! I also wanted the matching band as my engagement ring is a unique design (eng-156) and I wanted the band to be flush with the engagement ring. I did not see the band available for sale by itself, just as a set, but customer service provided me with a link to purchase the band individually. Top notch customer service!
I just wish there were more angles of photos! Also a filtering system to hunt for the perfect options (even something simple like filter by cut -- as in only show round or cushion, etc). Otherwise your product seems wonderful and I am super excited to see the ring.
Easy to order as always. Hopefully the chain color matches the pendant setting color. The chain choices don't make that clear.
I'm in love with my ring! Seriously in love. I've never seen anything more beautiful in my life. Customer service was very good and they were very accommodating. They guaranteed my ring to arrive by the date I needed it which was a good amount of days before it was actually supposed to be ready. I got the overnight delivery and I got it by lunch time the next day and I live in Hawai'i. I'd recommend MoissanteCo to anyone looking for rings.
I was so excited to receive my moissanite earrings, but was disappointed to find that the threaded backs I chose kept falling out. I wish I had gone for the locking backs instead. Despite this issue, the earrings are gorgeous and I love the affordable prices compared to other jewelry retailers. I am eager to explore more of the Moissanite Co. Collection, especially their wedding designs, as I recently lost my solitaire ring. I will definitely keep you updated on my future purchases.
Site was easy to navigate, shop and buy from. Smooth service and ordering. So far an extremely relaxed and pleasant experience! Can't wait to see it!
I am super excited to recieve my wedding ring. The customer service here has been absolutely amazing, always helpful.
I was shocked when I emailed this jewelry store and was told that the ring I had purchased from them were "too petite" for me,as a woman weighing only 105 pounds, was to blame for the stones falling out of my rings.
It was a truly disappointing experience to be blamed for something that was clearly a manufacturing issue. As a consumer, I expect the products I purchase to be of high quality and to last. In this case, it seems that the company was trying to shift the blame onto me rather than taking responsibility for their faulty products.
This incident raises important questions about the way companies treat their customers. It is unacceptable for a company to blame a customer for a product defect, especially when it is clear that the issue is a result of poor craftsmanship. Instead of making excuses, the company should be taking steps to rectify the situation and ensure that their products are up to standard.
In addition to the disappointment of being blamed for the stones falling out of my rings, I also felt belittled by the implication that my size was somehow unsuitable for their jewelry. It is not the place of a company to pass judgment on a customer's body size, especially in a negative way. This kind of attitude is not only unprofessional, but it also perpetuates harmful stereotypes and contributes to body shaming.
Ultimately, this experience has left me feeling frustrated and disrespected by the company. I hope that they will reconsider their approach to customer service and take responsibility for the quality of their products. As a consumer, I expect to be treated with respect and to receive a high standard of service, and I will be reconsidering my future purchases from this company. It is important for companies to understand that blaming the customer is not an acceptable way to handle product issues and that they should take steps to improve their customer service and product quality.
I have added photos of all the times stones fell out and of the current ring in a video to show there is no damage to shape or prongs
Products used:
Ring
We apologize for any disappointment you may have experienced with your ring. At MoissaniteCo.com, we always strive for excellence in both our products and customer service, and it concerns us when a customer is not completely satisfied.
Upon receiving your ring for evaluation, we observed notable wear, including significant scratches and damage to the band and prongs. This level of wear is uncommon for our jewelry. Over the years, we have crafted more than 50 variations of this ring style, and it is exceptionally rare for our customers to report loss of stones. This indicates that such wear is not typical for our products. Several of the prongs that held the missing stones were broken off and missing, while others sustained significant damage.
We understand that jewelry can be subject to varying degrees of use and care, leading to different wear patterns. Our commitment to quality led us to entirely remake the ring previously in 2021, ensuring that there were no hidden defects that could contribute to accelerated wear.
Recognizing that every customer has unique needs and preferences in jewelry, we believe that a more robust ring design might better suit your lifestyle. We respect that each individual wears their jewelry differently, a fact well-known within the jewelry industry.
In our effort to resolve this issue to your satisfaction, we offered a complimentary repair of the ring. If you would like to us up on our offer, please ship the ring to the address provided, and we can assist you further.
Simple site to navigate and plenty of choices. My soon to be fiance will be very happy with the choice!
The wedding band is absolutely gorgeous and matches perfectly with my fiancé's engagement ring. She is beyond excited to wear it!
Elizabeth helped me at least 3 or 4 times over the last few weeks. I had lots of questions and she was always there to quickly give me a response and help out. Thanks a lot. Looking forward to the ring.
MoissaniteCo.com: - Moissanite Three Stone Rings, Moissanite Earrings, Moissanite Pendants, Moissanite Bracelets, Moissanite Right Hand Rings, Men's Rings, Stones, C, Sale, Moissanite Solitaire Rings 1, Moissanite Classic Three Stone, Moissanite Eter...
Hello Cameron, we are very sorry to learn of the damage to the ring. The reason it originally cracked on the side was because the band was bent in an oval shape. Accident protection was paid for with the order, and so our customer service reps provided steps for you to get it repaired through that service. That being said, we are really surprised by the picture included with your review. When you contacted us 3 days ago, it was just cracked on one side. We have included a link to your picture below. We don't know who/why additional damage was done to the ring in the meantime since you contacted us on the 12th.
Link to the picture
https://moissaniteco.kayako.com/media/url/uYIrrZjLDrAJN3oofdAze2I7kyNyapRy