On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Moissanite Co has a rating of 4.9 stars from 4,586 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moissanite Co most frequently mention customer service, engagement ring and wedding band. Moissanite Co ranks 1st among Gems sites.
We monitor reviews for authenticity
I have been purchasing moissanite jewelry from moissaniteco.com for several years. I have always received the very best service as well as amazing jewelry. I believe your company offers an outstanding buying experience. I will continue to purchase jewelry from you and I highly recommend your company.
I was very hesitant about ordering a Moissanite. The customer service assured me that I would get a quality ring. Every time I emailed them a question, they got back to me right away. It certainty made me feel good about using this company.
I had a great experience ordering from Moissaniteco.com. I had spent a great deal of time doing research on various companies and ultimately decided to go with Moissaniteco and was not disappointed. The ring was well priced and looked beautiful. My fiance loved it and even several months into our engagement she continues to get compliments on it. It looks just as great as a good quality diamond and better than a poor quality diamond. I got the amora one so my comments apply to that one. Overall I'm pleased with the order. I also had a great customer service experience when I was considering replacing the diamond for another one - they gave me no trouble.
I contacted customer service to ensure my special order would arrive by a certain date. They informed me it would be guaranteed if I paid for the faster shipping option, which was great news. The ring arrived prior to the date I needed it in perfect condition. My overall experience was amazing, and my and my fiancé are so happy with the ring. Thank you!
I've purchased many pieces from Moissanite Co-rings, earrings, pendant-and love every piece. I think they offer great value, and I have not been disappointed with the quality yet! I think moissanite is a great diamond alternative and just as beautiful, if not more so!
I keep coming back to MoissaniteCo because of the quality of the work. My by-the-yard station necklace is as lovely as I hoped for and it is my daily go-to piece. I get compliments left and right, but most importantly, I feel great wearing it. The quality of the work is excellent and I know I'll be wearing this necklace for years.
After doing a lot (I mean months worth) of research, my now fiancé and I decided on a Moissanite ring. I picked out what I wanted for her (a 1.3ct square Forever Brilliant stone). I was VERY worried about basically everything. Was the stone going to be too small, was the band too small, what did the band and stone look like together, did I accidentally order a Forever Brilliant stone AND another square stone? I was a mess. I emailed Moissanite to ask all of these questions probably 15-20 times during the order process. I never received anything other than excellent customer service. The people who emailed my answers back (most often someone named Mike) were extremely nice and understanding. I proposed in Italy last July and she said yes. She absolutely LOVES the ring. The ring is exactly what we were looking for. It is now November and the ring is still as perfect as the day it shipped. We have had NO issues! We will definitely be coming back for more purchases in the future (first off the wedding band to go with the engagement ring!). I HIGHLY recommend anyone who is thinking about getting any kind of jewelry to go with Moissanite.
Christopher
I had a good experience with this company... except for the the fact that when I asked them to rush my order, it got delayed past the initial expected ship date. Then after I bugged customer service about it it was shipped the next day. I didn't leave a lot of time but I had hoped to get the ring before my engagement.
I've been shopping with MoisCo for the past 5 years and they have never disappointed! I've purchased stones as well as preset rings and have always been extremely pleased with my purchase! The quality of their stones are very high end, in fact my jeweler didn't know my ring was a moissanite until I told him. My stone from 5 years ago still sparkles as bright today as it did the first day I received it. I would recommend MoissaniteCo to anyone looking for "affordable high end bling" and will definitely be a loyal customer in the future!
I ordered the ring for my engagement and the purchase experience and the ring itself couldn't have been better. 2 months after the purchase of the ring, a smaller stone came loose and fell off so I sent the ring in for the stone to be replaced and the ring to be resized. Now after 6 months after the purchase, two more small stones have fell off. I love the ring, it's absolutely beautiful, but the loose stones are starting to leave a bad impression regarding the ring and its quality.
I ordered individual stones for a custom ring and was told by the jeweler creating the piece that one of the stones had a slight chip. I personally couldn't see it so I was upset but the fact that there was that issue does prevent me from providing the highest rating.
The free ring sizer is much thicker than many of the bands which means it cannot get as close to your knuckle as the actual band. Turned out we had to have her ring re-sized.
Love my ring. Nice addition to my existing Moissanite solitare.
Still a stunning stone. I have a 1.5 c aurora stone and it's gorgeous.
I have OCD, and I obsess over little details, I CONSTANTLY second guess nearly every decision I ever make - the end result is constantly changing my mind on things (no one hates it more than me)... but it can be almost impossible for me to make a choice and stick with it. Through out every order, every change, every email, every concern, every canceled order, and every new order... EVERY TIME, Moissaniteco has constantly remained patient, kind, helpful and understanding - honestly, I would have given up on me by now - but thank God they didn't, because I just ended up with the most beautiful ring ever - and for the first time ever, no regrets! I ordered the 2ct radiant cut yellow sapphire (pictures do not do it justice) and moissaniteco set it in my setting for me. The craftsmanship was perfect, and it was done so quickly! My setting arrived to them on Thursday, and it was done and back in my possession the following Tuesday! I can not say enough kind words about this company- and my ring... it could stop traffic! Thank you all so much!
We have ordered from moissaniteco several times and have been very pleased with the service every time! The quality of everything exceptional and beautiful. Customer service is infinitely patient with out multiple questions before purchase. Shipping always takes longer the we hope for but is always super reasonable as they make each piece upon order. We will absolutely order from moissaniteco again (and again and again!).
The eternity band and everything else I have purchased from Moissaniteco have completely met my high expectations! Very happy!
I was happy with the customer services and the timely manner people got back to me. I'm not very happy with the quality of the Amora stone, considering it was supposed to have a special coating...the coating just makes it looks worse as it scrapes off.
Answer: We are located in the USA. It would be made and shipped from the USA.
Answer: No telephone number, you have to send an email and it could take 24 hours to receive a response
Answer: Scam - they sell inferior products, their craftsmanship is of low quality. After you have made a purchase, you are left with no recourse if the item is not up to par, not as advertised, poor quality. The owner is rude and has no idea how to retain clients
MoissaniteCo.com: - Moissanite Three Stone Rings, Moissanite Earrings, Moissanite Pendants, Moissanite Bracelets, Moissanite Right Hand Rings, Men's Rings, Stones, C, Sale, Moissanite Solitaire Rings 1, Moissanite Classic Three Stone, Moissanite Eter...