• ModLily

ModLily

Ratings On Other Platforms

Trustpilot
4.1 / 5
ResellerRatings
1 / 5
Reviews.io
3.3 / 5
Corporate Values

Overview

ModLily has a rating of 4.0 stars from 5,166 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ModLily most frequently mention customer service, good quality, and bathing suits. ModLily ranks 4th among Discount Shopping sites.

  • Service
    508
  • Value
    421
  • Shipping
    431
  • Returns
    358
  • Quality
    409

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 73.1%
Positive
467
Neutral
27
Negative
145
154
See all photos

What reviewers want you to know

Positive highlights

  • The price, fit, material, customer service is outstanding.
  • Ordering was easy, and I am pleased with my new shirt and bathing suit.

Critical highlights

  • Second email from them said they needed my order number, which was NO WHERE listed on my order.
  • Item was sent with return address of Jane.com and no return instructions.
How would you rate ModLily?
Top Positive Review

“Beautiful Styles Great Prices”

Debra B.
2/28/24

Very happy with swimsuits I ordered. All were as pretty as pictured, they seem well made. Larger selection than anywhere. Prices were great. Even living in Sunshine state, it is hard to find stylish suits at an affordable price. Shipping was very fast. Part of my order I received in less than 2 weeks. The jewelry is cute & very affordable. My granddaughter loves it. Very happy with everything.

Top Critical Review

“Never deal with this company.”

Lou C.
2/18/24

Ordered snowman sweatshirt in November. Finally got it late December. Sent it back and posted on their website (submit ticket) postage and tracking number when I returned it for exchange size (It would have fit 2 people) or refund. So tired of submit ticket or live chat where they are nasty to you orsay same thing over and over. Before buying from them just throw your money in the trash.

Reviews (5,166)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (656) bathing suit (407) order number (32) return address (33) size chart (94) delivery time (47) shopping experience (34) return process (39)
Thumbnail of user debrab2164
2 reviews
0 helpful votes
February 28th, 2024
Verified purchase

Very happy with swimsuits I ordered. All were as pretty as pictured, they seem well made. Larger selection than anywhere. Prices were great. Even living in Sunshine state, it is hard to find stylish suits at an affordable price. Shipping was very fast. Part of my order I received in less than 2 weeks.
The jewelry is cute & very affordable. My granddaughter loves it.
Very happy with everything.

Reason I chose this business:

I had ordered here over a year ago for a vacation. My daughter, granddaughter & I all picked out swim suits & I was very pleased with all. I will order again. I have a couple more picked out.

Thumbnail of user phyllisr350
1 review
0 helpful votes
April 20th, 2024
Verified purchase

I recently purchased several new tops from your company, in beautiful Spring colors. Never had so many compliments on what I was wearing and most of them were by absolute strangers...grocery store, doctors office, elevators, hallways. One stranger said that my clothes were exactly what she would wear, so I gladly gave her your name!

Reason I chose this business:

I think it chose me! I was scrolling through Facebook and your ad was on there with just 2 pictures that I loved. So I opened up the website and have placed at least 2 or 3 orders since then. Everything I bought was perfect and also true to size!

Thumbnail of user denisek554
2 reviews
0 helpful votes
April 23rd, 2024
Verified purchase

I have been mostly satisfied with my swimwear orders and will keep getting swimwear from here. The one time I had to send something back was because it didn't look good on me, so there was nothing wrong with the swimsuit. I will say that everything looks good on the models they use. Would be nice to see things on more regular shaped people.

I got my money back.

Reason I chose this business:

Needed affordable swimsuits.

Service
Thumbnail of user miap156
1 review
1 helpful vote
February 28th, 2024
Verified purchase

I have purchased dresses and bathing suits from ModLily for the past 4 years. The quality has always great, true to size for US women, and the clothing has always been the same as represented in the photos. I have had to return a few items and have not had an issue with that either. Every time I wear a ModLily item I get compliments. I especially love how they design bathing suits for real women of all sizes!

Reason I chose this business:

I found ModLily 4 years ago when an ad for a bathing suit popped up on my social media. I googled whether ModLily was a legitimate provider of women's clothing and found that it was.

Thumbnail of user louc245
1 review
2 helpful votes
February 18th, 2024

Ordered snowman sweatshirt in November. Finally got it late December. Sent it back and posted on their website (submit ticket) postage and tracking number when I returned it for exchange size (It would have fit 2 people) or refund. So tired of submit ticket or live chat where they are nasty to you orsay same thing over and over. Before buying from them just throw your money in the trash.

Tip for consumers:
Don't buy from this company.

Products used:
None

Service
Value
Returns
Quality
Thumbnail of user pahlk
1 review
0 helpful votes
January 29th, 2024
Verified purchase

This was my first time of ordering from you, I purchased 2 items same size. Ome fit nicely one did not. I didn't realize the return shipping cost and that refund was a site credit. The one item I kepp is great and I really liked the one I returned but the next size up would have been too big. With this in mind I will be ve very cautious as to what I will try to purchase again.

This exchange was through email which worked just fine

Reason I chose this business:

I liked the styles

Service
Thumbnail of user miax12
1 review
0 helpful votes
March 24th, 2024
Verified purchase

That's incredible service & a business wanting to "make it right"! I very happy with this response & will be happily shopping some more on Modlily! Thank you!

Thumbnail of user lindaw70
Rotita R. – ModLily Rep

Thank you for your recognition. We will continue to provide excellent service

Thumbnail of user bradleyk221
2 reviews
1 helpful vote
March 8th, 2024
Verified purchase

I love shopping with Modlily. They have some of the best designs and I always receive many compliments on them..

Reason I chose this business:

The designs

Thumbnail of user markc4731
1 review
0 helpful votes
March 10th, 2024
Verified purchase

Modlily has an excellent selection or fashionable women's swimwear. Their selection is the best I have seen from most retailers. The products are well made and the fit is a little on the large side. The customer service is excellent however it is mostly done through email. The product I ordered was not available in the size selected so I had to wait a a couple weeks longer to receive the product.

The customer service was through email only however it was timely and the issues were quickly resolved.

Reason I chose this business:

The selection Modlily had was the best I found from a retailer.

Service
Thumbnail of user backhousen
1 review
0 helpful votes
April 9th, 2024
Verified purchase

Thrilled with my recent purchases. They took about 3 weeks to come but I expected that. The tops I bought were good quality, a good fit and good value for money.

Reason I chose this business:

Saw the ad on Facebook and liked the style of the tops.

Thumbnail of user traynorj1
1 review
0 helpful votes
January 18th, 2024
Verified purchase

Have heard from my girlfriend how happy she was with the fit of her new bathing* suit. Noticed other persons with these beautiful bathing suits at the pool questioned them where they found them. Finally decided to order one so happy with the fit. So happy to be able to buy a suit that has colour in it and looks so modern.

Reason I chose this business:

Word of mouth from many ladies at the pool.

Thumbnail of user barringerr1
1 review
0 helpful votes
January 16th, 2024
Verified purchase

The clothes are a good quality. Run true to size. Lots of different choices and colors. People tell me that my top is beautiful. The next thing they say is where did you get it from. Do tell them and go ahead and order on line.

Reason I chose this business:

Because the clothes ate stylish.

Thumbnail of user barbih6
1 review
0 helpful votes
April 10th, 2024
Verified purchase

The swimsuit is the best I've ever owned. It's so comfortable and fits perfect. I love it

Reason I chose this business:

Saw it on Facebook and my friend liked hers so thought I'd give it a try

Thumbnail of user donnad2882
1 review
0 helpful votes
April 17th, 2024
Verified purchase

I enjoy looking through all of the clothing at ModLily. The order process has been easy. I've never had to return any items, as sizing is just as described and everything looks and fits perfectly. I receive so many compliments on my purchases!

Reason I chose this business:

I first saw ModLily as an ad on Facebook. I loved the styles and varieties that I saw and decided to take a chance! So glad I did.

Thumbnail of user hawkinsg2
1 review
0 helpful votes
February 28th, 2024
Verified purchase

Extremely happy with my swimsuit. The sizing on the website is correct. I was a bit concerned as it is the first time I've bought bathers online. They fit perfectly and feel so nice to wear. Already getting compliments! The delivery time was spot on!

Reason I chose this business:

Because I liked the variety you offered. As a mature woman, I went for the tankini with a little skirt bottom. It’s so feminine and gives a coverage where needed!

Thumbnail of user terrys1924
1 review
0 helpful votes
January 31st, 2024
Verified purchase

I am 5' tall pear shaped. Tried the large size top but it was a little snug so moved on to XL. Pleased with the length, flows nicely over my hips and covers the areas I need covered without being so long that it needs hemming. I would definitely purchase from this site again.

Reason I chose this business:

Design options

Thumbnail of user savardp
1 review
2 helpful votes
March 9th, 2024
Verified purchase

Incomplete orders, breaking orders apart, shipping cost +++ paying multiple times for shipping cost. Orders processing time way too long. Terrible online service. No phone numbers to talk to anyone. Just not a place that I would shop in the future. Takes months to arrive at your door, when it does items are missing from the order.

I do not like talking to a machine

Reason I chose this business:

See it online

Service
Thumbnail of user christined2159
1 review
0 helpful votes
February 29th, 2024
Verified purchase

I love everything I've ordered from Modlily! Most everything runs true to size. Just wish the delivery was faster

Reason I chose this business:

I love the selection of prints and styles they offer.

Thumbnail of user mcmillanm3
1 review
0 helpful votes
April 3rd, 2024
Verified purchase

I recently purchased 2 bathing suits, extremely pleased with my purchase, loved the quality and fit was true to size

Reason I chose this business:

Saw what I liked on website

Thumbnail of user kimp1242
1 review
0 helpful votes
April 3rd, 2024

Besides waiting several weeks for my clothing, the material was not the color I was expecting. It was also a bit transparent. I sent it back expecting a credit on the credit card minus the large cost of returning the items. I didn't plan to use this company again and was extremely unhappy to learn that the refund wasn't put back on my credit card but on company credit! Don't use this company!

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user ginac731
1 review
0 helpful votes
February 28th, 2024
Verified purchase

The clothes are very fashionable and bright colors.
Sizing is pretty good. I've ordered a lot from Modlily and been very pleased. The fabric sometimes is thinner than expected. I will keep ordering because I do love their clothes.
Delivery is not always as fast so don't be in a hurry to receive your parcel.

Reason I chose this business:

Very bright colors. Refreshing.

Thumbnail of user hurstk
1 review
0 helpful votes
March 2nd, 2024
Verified purchase

Love the swimsuits and their patters to choose from. My only problem is all my tops fit but the bottom shorts are way too short for the older generation and I had to go to another store to find some longer shorts that would work.The shipping is exceptional! Keep up the good work!

Reason I chose this business:

My sister buys from you and told me to give it a try. I’m glad I did!

Thumbnail of user suzannjh
1 review
0 helpful votes
April 21st, 2024
Verified purchase

Pretty lavender color, light weight. I maybe could have ordered the next smaller size, but it should be OK. Haven't had a chance to wear it yet as our weather has been quite cool. It does take your company, what seems quite a while to get what you want. It comes about the time I want to turn them in.

Reason I chose this business:

They have cute colors and things that are a little different from other sites.

Thumbnail of user gwenr138
1 review
0 helpful votes
January 29th, 2024
Verified purchase

I have ordered twice from this company. It works great. The only thing is the clothes fit small so order one size larger.

Reason I chose this business:

I likes the way the clothes looked on the advertisement.

Thumbnail of user brooksr40
1 review
0 helpful votes
April 28th, 2024
Verified purchase

My order was handled promptly. My items were exactly what I expected. The fit is true to size. Thank you so much for wonder garments and speedy service.

Reason I chose this business:

I had ordered some items before and was very pleased.

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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!

Company Representative

Thumbnail of user sofiam5
Sofia M.
Typically responds within 4 days

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