Had to return some items that were too small (even though they should have fit based on size chart measurements). After initiating the return process, I asked them to send me the return address when I should have simply clicked a button to print the return label. When I contacted customer service and explained the mistake made, the "Customer Service" agent (I think the name was Rinna - something similar to that) said "I can't fis this for you" (spelling error intended & included). "Just return to the address". I further explained - I don't think you understand, I just want you to provide me with the return label, but it's no longer an option. The response was the same "Return to the address". No suggestions on how to fix the issue, not even an "I'm sorry". What garbage. This was my first and will be my last order with Modlily. In today's marketplace, a retailer should know that there is another, better option down the road if they can't fulfill a real level of customer service. I know this sounds complain-y, but it is the truth and I am only sharing to help you avoid potential issues with a retailer who doesn't seem to deserve it.

I have bought dresses many times on Modlily, they are very nice as I expected. Very good material, it keeps the same shape and color after laundry. Next time I will buy a swimdress.

Edit #2: I did finally receive my order on 05/09/2022. The swimsuits were of good quality. The only frustration was the shipping. If it was going to take nearly a month to get the items, it should have stated so on the website instead of shipping in "1-3" days. However, as promised, I am updating my review to reflect the fact that I did get my order, and everything was in good condition. I'm not sure now whether I would order from them again because we did love the swimsuits, but it just took so long to get them. We will only order IF we have plenty of time before the items are needed.

Edit #1: I just received tracking information for my order and am updating my review as a result. I do have tracking information now. The estimated date of delivery is 5/13/22. I will update again if the order is satisfactory once we have received it.

I made an order on 04/16/2022. As of today's date (05/03/2022), the order still hasn't shipped. My order clearly states that processing takes 1-3 days. Their FAQ on the website states 4-6 days for processing with potentially longer times of 6-10 days. We have surpassed all of those timelines and I still don't even have tracking information.

First off took 3 WEEKS to get here. Shipping was 21 dollars and for fast shipping still didn't get here on time. Tracking the packages are a nightmare too!
NEVER BUYING FROM THEM AGAIN!
TERRIBLE TERRIBLE TERRIBLE!

Whenever I am in doubt finding a product, Modlily is the place to go. Their site makes it so easy to check out. Usually I can find just about anything I search for! What a dream site!

What a nightmare! I bought a bathing suit and it arrived in a reasonable amount of time but it was too big so I wanted to return it. Their policy is that you can exchange for free or return and pay the shipping. I didn't want to exchange and wait another 10 days to get it so I paid the $10 to return it, no big deal right? Wrong! They emailed me a USPS label which I used and dropped it at the post office. I had the tracking number and I kept checking to see the progress. When they got the return I got an email that my refund was being processed but only for 2 of the pieces instead of the 3 that I bought and returned. When I asked why only a partial refund they said that I would need to send photo proof of returning all 3. WHAT?! Of course I don't have that because who takes pictures of each item they're returning unless you know you're about to be scammed? So then they asked for a photo of the package weight. This went back and forth until I gave up which is probably what they hope for. I would just say beware when shopping. Their fabric is extremely thin and the sizing is way off so when you get it and it doesn't fit you'll have an issue returning it. Their customer service is disgusting and unprofessional. I won't buy from them again.

I seen this sight popping up on my Facebook so I was gonna give it a try, well I've never ordered anything off the computer before and was very sceptical... Well guess what, they took my money! I ordered a swimming suit and still Haven't received it. I placed my order on the 5th of April. On the 20th I started calling the number never getting an answer just leaving a message asking for a call back from them. I'm soooo upset right now. Never ordering off the internet again! & the kicker to it all they were also going to send a tracking number to my email I got something! A big thank-you for your order here is another 15% off your next order. Don't think I will be doing that!
I WANT THE STUFF I HAVE ALREADY ORDERED!
ELIZABETH DANIELS.