ModivcareReviews 143

The worst company ever sucks!I'm sorry to say but the company needs Better help in general for everything

They are extremely rude non- compliant and I have yet to have success in getting drop off and pick up. Just today June 29,23. I was hung up on from a very rude agent. And this is not the first time.

I've been a rider when Modivcare was Logisticare and let me say it is night and day! I had a standing order and they insist on scheduling me with the same company Mondlize. They have been my "assigned transportation" for almost 3 months and let's just say I've never rode with them. I've made numerous complaints and they still schedule you knowing the company isnt picking me up. Logisticare was so much better and at this point I'm 100% convinced this is a money funneling business along with transportation companies doing the same thing especially after reading other comments. If anyone knows who I can call or write a letter too other than someone at Modivcare please leave it in one of your reviews.

THIS IS NOT A RATING. JUST MY EXPERIENCE
ONLY ONE STAR FOR TNAT REASON

When this company's system works, it great. In the last year I've spent numerous hours be stuck at medial appointments up to five and six hours. No less than eight missed medical appointments. On occasion an 8 to 9 hour wait. These are often due to providers not showing up. Mostly use cabs users and lifts. Had 2 or 3 med transport companies no-show no call and moodivecare u able to make contact. I was put on VIP WATCH STATUS LAST WEEK. Had three no shows since. Numerous time wrong address was entered in system.all kinds of scenarios for wro g address including pickup and drop off location reversed., a mixture of pickup drop offlocations in the pick up address, and on and on and on.
Call takers are always polite and often very friendly and personable and willi g to correct t things to get a car.
Problems have been so extensive e and numerous, i do t have energy to list them all.

It has been months and my driver has not been reimbursed for my trip to The Mayo Clinic. I have end stage heart failure and cannot drive myself to the Mayo Clinic. They said that I need to resend the form which I HAVE DONE MULTIPLE TIMES. They are not dependable, and chances are your loved one will be stranded.

I have applied to them four times and every single time they turn me down they're not a great place to work because they don't want to hire good people to work they'd rather have people that don't care about their job and do what they're supposed to do work for them.
Jeff Maine

My patient has to depend on Movicare for transporation to her appointments. On multiple occasions they have stranded her. Not only does that impair the care I can provide her, but it also deprives other patients of an appointment. Not sure how they get away with getting insurance companies to underwrite them, because they are not providing quality care for patients using their services.

Very frustrating experience for me the girl showed up an hour late to pick me up for my appointment and then when I got in the car with her she was driving like a maniac and blaring the music and then started making rude comments about people that go to the methadone clinic which I do and I felt very uncomfortable riding with her and then after my appointment at the hospital I had to sit outside for like an hour waiting on her to come back to pick me up and then it was time to be nervous again in the car because she drives like a maniac and again Blair and horrible music that I hate I will never ever ever ride with that girl again they should be more particular about how they train their drivers to treat people and safety!

They either dont show up or the driver cancels on the way to the pick up. They dont really care about the customer, just another waste of taxpayer money

Yo that man in the syracuse office be going to take shots in the parkin lot when he possed to be workin then that man get into his car and be making visits to clients and he still be drinkin

Yo that branch Manger be gossipin about caregivers saying dis and Dat how she nit like them and be talkin bout their personal bidness.

I axed myself what kinda company do I work for this place be to ghetto I had to step.

Made my appointment for pick up to arrive from 3pm-3:30pm window. At was at 4:00pm. Had to call and was put on hold for so long…. Just to find out what time they will be here to pick me up. Ask for them to cancel my appointment. My neighbor brought me to my appointment that was only 8 mins away. Made it to my appointment at 4:10pm, at 4:15pm the driver called me saying that she is outside my house. There is no communication between the dispatcher and driver or their company. I was so thankful that my neighbor could drop me off other wise I would lost my appointment and be stranded. I will never use this company again even if it's free I would rather walk.

This is horrible company. They were supposed to be taking my blind family member to dialysis and dropped him off at a Waffle House. They left him there not knowing where he was. It was 6:00 in the morning and he was terrified. Anything could have happened to him.

I have had to file multiple complaints against the transportation company they provided to pick up my son for over 3 months. They still will not and have not assigned a different company and have allowed this company to be verbally and mentally abusive toy son and I. They pick him up from home when they want to pick him up, call my phone rushing my son out the door as soon as they arrive and today the driver had the nerve to ring my doorbell after he pulled up a minute later telling my son to hurry up he taking too long. Then he tried to deny that he rang my doorbell. I have 24hour running cameras. Modivcare refuses to change the company that picks him up and allows us to continuously deal with the harassment and abuse.