• MobStub

MobStub

Overview

MobStub has a rating of 2.8 stars from 735 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MobStub most frequently mention credit card, phone number, and return policy problems. MobStub ranks 8th among Daily Deals sites.

  • Service
    126
  • Value
    119
  • Shipping
    130
  • Returns
    81
  • Quality
    113

Proactively asks for customer feedback

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Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
29
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What reviewers want you to know

Positive highlights

  • Awesome customer service and I will definitely be a returning customer!..
  • I have used Mob Stub several times and am happy with what I purched.

Critical highlights

  • BTW There is no phone number to contact so I couldn't contact them that way.
  • I hope this finds as defective merchandise because their return policy says all sales are final, unless defective.
How would you rate MobStub?
Top Positive Review

“Happy with my purchase”

River R.
12/21/22

I received the crossbody purse. I am very pleased. I purchased the standard size. I like how many zippered pockets it has. On front and back. And one of the pockets has several card holders.

Top Critical Review

“MobStub doesn't stand behind their products”

Dawn Y.
11/26/23

I bought a cross body bag from MobStub about a month and a half ago. I already own the exact same one in a different colour and have had it for years. I bought the larger one and didn't use it, as I was saving it for a special trip to England. I took the bag with me (the only bag I took with me) and the largest pocket (where I kept our passports and all's zipper broke. I wrote a very nice email to Mobstub explaining the circumstances and they send me back their standard "we can only accept returns for 30 days." Now every instance has a way to be handled correctly. I do shop on MobStub, so this wasn't a one shot deal. The zipper was obviously defective and they would not, I mean would not, work with me! I'm very disappointed and will tell my friends and family. Too bad I work in show-business!

Reviews (735)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (231) phone number (24) return policy (27) mob stub (33) credit card (33) post office (16)
Thumbnail of user annetter184
2 reviews
1 helpful vote
February 21st, 2021

Quality of masks are poor. Material, thin around ears and. Must use a second mask underneath for protection

Service
Value
Shipping
Returns
Quality
Thumbnail of user carolt870
1 review
0 helpful votes
April 24th, 2021

Even though the sheets are soft, the shipping took 15 days to get. Unacceptable to me.
I even bought some for family. Long shipping.

Tip for consumers:
Very soft sheets but very long time shipping.
Had to call several times just to get them moving.

Products used:
Sheets

Service
Value
Shipping
Quality
Thumbnail of user netteb
2 reviews
1 helpful vote
June 3rd, 2020

Ordered facial mask.
Quality is fine, upper elastic not attached to mask very well, comes off!
Threw 2 away, the started placing small hole where elastic was attached, secured elastic with small knot on inside of mask.
Looks kinda tacky, but secures around ears.

Thumbnail of user meredithw37
2 reviews
7 helpful votes
May 2nd, 2020

I ordered a purse in a small size. It was too small, so I reordered it in a larger size. They sent me another small one so I kept it and gave it away as a gift and reordered the large one. I got it and was very satisfied, but I ended up with 4 purses, 3 of which I did not need. By the way, I love the purse.

Thumbnail of user beverlyc61
1 review
15 helpful votes
April 25th, 2017

I have bought other items from other companies where they purchases were shipped from China and I find them lacking in quality and made too cheaply. Also, delivery is very slow. Usually takes about a month to get anything I order. I'm done with ordering any product from China from now on. Too much of a rip-off.

Thumbnail of user debbief28
1 review
0 helpful votes
December 22nd, 2015

I placed an order with items and they got 2 of them wrong. 1) a package of 6 pairs of socks, I received 3 and had to contact customer service, they sent 2 more pairs, 2)order boot cuffs in white and received black, contacted customer service with no response.
The products were ok, just a hassle dealing with the company.

Thumbnail of user bobf31
1 review
3 helpful votes
October 13th, 2014

While I (fortunately, apparently) have had good experiences with MobStub, I have read many of both the positive and negative customer reviews and understand exactly what the experiences were. There have been occasions when my order was also considered to be "junk" and my e-mails to resolve my issue were constant and often times - nonproductive. See my tip below "for others who might use this site" -

Tip for consumers:
Caveat: Don't be mislead by the picture of the item. Read the item description, and look for size, color, fabric, performance boasts. Then if you feel it is too good to be true, don't purchase it. There have been few times that the arriving product has come "on time" or better-than-expected. Simply be careful what you perceive!

Service
Value
Shipping
Returns
Quality
Thumbnail of user sandys55
2 reviews
5 helpful votes
December 20th, 2015

I never received an order confirmation and my status said "preparing for shipment" every time I checked. I was getting nervous that MobStub may not be reputable and that I was being ripped off. I ordered bracelets as Christmas gifts and was thinking there was no way I'd have them by Christmas. I was disappointed.

I contacted ModStub via e-mail and got a response that they were looking into the matter. I did get the bracelets and in time for Christmas but, it was cutting it so very close.

The bracelets are of nice quality and I was pleased to receive my order.

I still feel like my experience with ModStub was sketchy and I doubt I'd order from them again.

Thumbnail of user tamikad
1 review
1 helpful vote
October 12th, 2014

1 Eva NYC Healthy Heat Ceramic Styling Iron - 5 Colors available - Pink Stripes, I Ordered this Flat Iron & I Love It A lot, Works Great on your Hair & The Price of $36.00 Was A Great Deal!

Service
Value
Shipping
Returns
Quality
Thumbnail of user susanm131
1 review
3 helpful votes
June 22nd, 2015

Can't chan c e forgotten password to check on my order

Thumbnail of user darlag1
2 reviews
4 helpful votes
February 25th, 2017

I ordered a bracelet that appears to have a herringbone design. The one I received is more of a popcorn style. It's similar to what I ordered, but definitely not what was pictured. I kept it because it's not bad looking, but I'm disappointed that it's not the same as was advertised on the site. I won't be ordering from them again.

Thumbnail of user leeh108
2 reviews
11 helpful votes
August 22nd, 2017

Glad I didn't t pay alot for this purse, I really wanted it and it came today but it's really really small, saving it for my, 7-8 yo grt grand DTR birthday so it's not a total loss. It is nice leather, pretty color but I could not even get wallet in it or hardly anything..

Thumbnail of user robinb64
1 review
6 helpful votes
October 13th, 2014

I have ordered several items from Mob Stub. I was satisfied with most of the items, however, l noticed that most of the products are things that the companies are from are discontinued things. I don't like the fact that it is really difficult to send things back to get the items refunded.

Thumbnail of user michaelk133
1 review
1 helpful vote
January 8th, 2016

B, ought 2 wireless led lights. Picture in ad shows two lights, but i was charged double. Reason, was in fine print at bottom of ad. Was this misleading, i think so. I will not buy from them again

Thumbnail of user mikem313
7 reviews
6 helpful votes
December 22nd, 2015

I occasionally order things from MobStub that I see on facebook with mixed results. The communication and shipping is always spot on, however, the quality of the items is a bit spotty. I have ordered two different Bluetooth headsets that have been subpar as far as signal strength. Everything else I've ordered has been pretty decent. Prices are really superb so I'm not surprised that I occasionally get a dud item.

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Daily deals on national brands - Specialty boutiques - Jewelry and fashion accessories - Home decor - Coupons and Voucher - From MobStub - America's offer

Company Representative

Thumbnail of user mobstubsupports
MobstubSupport S.
Typically does not respond to reviews

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