• MobStub

MobStub

Overview

MobStub has a rating of 2.8 stars from 735 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MobStub most frequently mention credit card, phone number, and return policy problems. MobStub ranks 8th among Daily Deals sites.

  • Service
    126
  • Value
    119
  • Shipping
    130
  • Returns
    81
  • Quality
    113

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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What reviewers want you to know

Positive highlights

  • Awesome customer service and I will definitely be a returning customer!..
  • I have used Mob Stub several times and am happy with what I purched.

Critical highlights

  • BTW There is no phone number to contact so I couldn't contact them that way.
  • I hope this finds as defective merchandise because their return policy says all sales are final, unless defective.
How would you rate MobStub?
Top Positive Review

“Happy with my purchase”

River R.
12/21/22

I received the crossbody purse. I am very pleased. I purchased the standard size. I like how many zippered pockets it has. On front and back. And one of the pockets has several card holders.

Top Critical Review

“MobStub doesn't stand behind their products”

Dawn Y.
11/26/23

I bought a cross body bag from MobStub about a month and a half ago. I already own the exact same one in a different colour and have had it for years. I bought the larger one and didn't use it, as I was saving it for a special trip to England. I took the bag with me (the only bag I took with me) and the largest pocket (where I kept our passports and all's zipper broke. I wrote a very nice email to Mobstub explaining the circumstances and they send me back their standard "we can only accept returns for 30 days." Now every instance has a way to be handled correctly. I do shop on MobStub, so this wasn't a one shot deal. The zipper was obviously defective and they would not, I mean would not, work with me! I'm very disappointed and will tell my friends and family. Too bad I work in show-business!

Reviews (735)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (231) phone number (24) return policy (27) mob stub (33) credit card (33) post office (16)
Thumbnail of user riverr18
1 review
0 helpful votes
December 21st, 2022
Verified purchase

I received the crossbody purse. I am very pleased. I purchased the standard size. I like how many zippered pockets it has. On front and back. And one of the pockets has several card holders.

Tip for consumers:
I was hesitant at first. I've never heard of it. I was also hesitant about the quality of items. I'm very pleased with the quality of my crossbody bag

Products used:
Purse

Service
Value
Shipping
Returns
Quality
Thumbnail of user tammys354
1 review
7 helpful votes
February 9th, 2020

Great place to get great items. Very polite and refund policy or a return item always satisfactory. Leather purses are awesome. My friends and I use them every day. I would definitely recommend mibstub to all if you want great product at great prices. Tyvm.

Thumbnail of user gloriac227
4 reviews
0 helpful votes
December 19th, 2023

They have good products at reasonable prices. Have bought many items from them and been very satisfied.

Thumbnail of user deem161
1 review
1 helpful vote
July 21st, 2019

Love it. It fits my phone and everything and still hangs flat I still have one more compartment I haven't used. And it's just the right size. I am ordering more colors

Thumbnail of user stellab16
1 review
0 helpful votes
January 14th, 2016
Verified purchase

Being a new customer, I wasn't sure how things worked. So when I missed an opportunity to have some percentage more off my 2nd order, I contacted Customer Service. A MobStub representative replied quickly and adjusted my statement.
I will purchase more items and certainly spread the word to friends!

Thumbnail of user mkevinm
1 review
5 helpful votes
November 28th, 2014

OMG. I just got my 9" black Dawgs! And I love them! They are soooo comfortable. I received them 10 days after ordering and that was during Thanksgiving holiday. I will diffently order another pair or two in the near future. Let's see red, blue or purple? Maybe all three. Happy holidays to me!

Service
Value
Shipping
Quality
Thumbnail of user synthiac3
1 review
0 helpful votes
October 31st, 2020

I have ordered from them several times & everything has been perfect. I love their masks & purses. Mobstub is the best.

Thumbnail of user robertas16
1 review
4 helpful votes
April 5th, 2016
Verified purchase

I have been ordering from MobStub now for about 5 months and the last order I made never arrived. Not only did they continue to stay in contact with me but they reshipped a new order and I received it yesterday.

Will continue to shop with them...

Thumbnail of user sandram130
1 review
1 helpful vote
October 13th, 2016
Verified purchase

I ordered a piece of jewelry form MobStub for a gift for my daughter. Shopping for her has always been challenging... but when I read that every customer is treated to Norton Shopping Guarantee; I ordered! It arrived the next week in perfect condition and of excellent quality. And what a great price! MobStub has made an enthusiastic customer for life! And my friends and family will be hearing about it!

Thumbnail of user lesliem65
1 review
2 helpful votes
August 16th, 2016
Verified purchase

I have bought many items and have been very pleased with the products.
Great items at great prices!

Thumbnail of user chelliet
1 review
1 helpful vote
May 15th, 2017

I have been purchasing items from MobStub for well ove 2 years and I have not been disappointed, not even once.
The customer service, the prices and the quality of the products is amazing! They have always delivered when they say they will, I have only gotten friendly and professional service when I called customer care, and now they give me a free Norton guarantee with all my purchases!
I would recommend MobStub to anyone, keep
Up the great work
Chellie T

Thumbnail of user bjh12
1 review
10 helpful votes
January 8th, 2016
Verified purchase

I had tried to order some items and got confused with the process... later learning that I had forgotten to click a particular button to complete the order and checkout. During this incident I exchanged several emails with customer service and they were extremely polite and patient with me. They also guided me with the correct responses I needed to make and by the end of our conversations the time had lapsed for that particular 'sale' item. The next day, I received an email for the items ~ with a discount ~ so I could reorder, with a discount... and finally got my order straight. It's nice to deal with Folks who are professional and knowledgeable and are so helpful for those of us who need it.

Thumbnail of user jennc10
1 review
2 helpful votes
June 17th, 2016
Verified purchase

I had a slight problem with my order that was resolved quickly and courteously.

Thank you, Lilly!

Thumbnail of user jenniferf79
2 reviews
1 helpful vote
August 20th, 2016
Verified purchase

Great product, great customer support!

Thumbnail of user wandaa7
1 review
0 helpful votes
November 15th, 2016
Verified purchase

I was very very pleased at how quick a customer representative responded back to me.

Thumbnail of user marks280
1 review
0 helpful votes
September 14th, 2015
Verified purchase

I recently received a defective Bluetooth shower speaker and was pleasantly surprised that MobStub is going to replace the defective one. They truly do stand behind their products... I will continue to shop MobStub,... their prices are ridiculously LOW!

Thumbnail of user andreay2
1 review
7 helpful votes
December 7th, 2014

They are an awesome company. When I did a duplicate order, I was able to get ahold of them to cancel it via Facebook, Messager, and email and they responded very ASAP. I now have my friends and family ordering from MobStub. Always look forward to the new items they have for sale. I have ordered tons of things and I am completely satisfied. Prices are unbeatable.

Service
Value
Shipping
Returns
Quality
Thumbnail of user carols82
1 review
5 helpful votes
June 24th, 2015
Verified purchase

I have purchased many items and I have received everything in great condition. I know I'm not buying high end items so I'm not disappointed by what I get. That said, I've purchase a lot of the jewelry and purses etc. it fits my budget, my expectations and if I give my granddaughter something I'm not worried about her losing it or breaking it (she's young). I have had excellent customer service when I've had a question about an item I've purchased and they help until the issue is taken care of. I recommend MobStub to everyone like me that loves to just purchase fun items. Give it a try.

Thumbnail of user susanp94
1 review
2 helpful votes
February 25th, 2016
Verified purchase

Just made my first purchase from mob stub! Was a little weary at first but i ordered anyway... so hapy i did! Im going back for more later today, order was shipped in les than a week! Everything was as ordered could nt be happier

Thumbnail of user sandym53
1 review
0 helpful votes
May 21st, 2015
Verified purchase

I received a final sale set of sheets. The top sheet had a fabric tear in it and the hemmed edge was on the side of the sheet instead of the top. It was not just a close-out item, it was defective. I contacted MobStub and they requested I send them some photos of the problem and they promptly replaced my item. They were also very nice about the whole thing. I was actually surprised since this was a "no return" purchase. I am beyond pleased with how well they were to deal with and the final result.

Thumbnail of user rosemarier1
1 review
0 helpful votes
June 4th, 2015
Verified purchase

I have ordered over a dozen times from MobStub.com in the last 12 months and I have beef super happy with all my purchases. Speedy shipping and excellent customer service. This is why I recommend their website to all my family and friends.

Thumbnail of user joannc21
1 review
0 helpful votes
November 18th, 2016
Verified purchase

I have shopped online with MobStub for a couple of years and have bought a wide variety of products. Their products are reasonably priced and high quality. Customer Service always responds quickly. Overall, an excellent shopping experience.

Thumbnail of user mbinhbb
1 review
14 helpful votes
December 21st, 2015
Verified purchase

After reading some mixed reviews about MobStub online, I was a little nervous about ordering but read they had a new customer service team in place so I decided to give them a try anyway and I'm glad I did. I ordered a number of small items which arrived in separate batches. One set of items was lost by the post office so I contacted MobStub and they followed up immediately and continued to work with me until the items arrived. I was very happy with the products and the customer service. Everything arrived quickly and as advertised. I would definitely order again and wouldn't hesitate to recommend them to others. They exceeded my expectations!

Thumbnail of user nancyk47
1 review
1 helpful vote
February 8th, 2016
Verified purchase

A package was lost and once I contacted them they immediately investigated the issue and resent the item. I could not ask for more competent and helpful people. I will continue doing business with them.

Thumbnail of user donnas116
2 reviews
1 helpful vote
February 9th, 2016
Verified purchase

MY RING WAS LOST SOMEWHERE ALONG THE WAY==CONTACTED MOBSTUB ABOUT IT ==WITHIN A WEEK THEY SENT ME A REPLACEMENT==IT IS NICE TO KNOW YOU CAN STILL COUNT ON SOMEONE TO TAKE OF THE PROBLEM==THANKS AGAIN FOR YOUR SUPPORT==ORDERING 3 MORE RINGS

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Thumbnail of user mobstubsupports
MobstubSupport S.
Typically does not respond to reviews

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