• MobStub

MobStub

Overview

MobStub has a rating of 2.8 stars from 735 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MobStub most frequently mention credit card, phone number, and return policy problems. MobStub ranks 8th among Daily Deals sites.

  • Service
    126
  • Value
    119
  • Shipping
    130
  • Returns
    81
  • Quality
    113

Proactively asks for customer feedback

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Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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What reviewers want you to know

Positive highlights

  • Awesome customer service and I will definitely be a returning customer!..
  • I have used Mob Stub several times and am happy with what I purched.

Critical highlights

  • BTW There is no phone number to contact so I couldn't contact them that way.
  • I hope this finds as defective merchandise because their return policy says all sales are final, unless defective.
How would you rate MobStub?
Top Positive Review

“Happy with my purchase”

River R.
12/21/22

I received the crossbody purse. I am very pleased. I purchased the standard size. I like how many zippered pockets it has. On front and back. And one of the pockets has several card holders.

Top Critical Review

“MobStub doesn't stand behind their products”

Dawn Y.
11/26/23

I bought a cross body bag from MobStub about a month and a half ago. I already own the exact same one in a different colour and have had it for years. I bought the larger one and didn't use it, as I was saving it for a special trip to England. I took the bag with me (the only bag I took with me) and the largest pocket (where I kept our passports and all's zipper broke. I wrote a very nice email to Mobstub explaining the circumstances and they send me back their standard "we can only accept returns for 30 days." Now every instance has a way to be handled correctly. I do shop on MobStub, so this wasn't a one shot deal. The zipper was obviously defective and they would not, I mean would not, work with me! I'm very disappointed and will tell my friends and family. Too bad I work in show-business!

Reviews (735)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (231) phone number (24) return policy (27) mob stub (33) credit card (33) post office (16)
Thumbnail of user daishah
1 review
8 helpful votes
October 13th, 2014

I have purchased 5 different items from Mobstub; I have been satisfied with all my orders! They all arrived in a good time frame, and were just as described! One of my items broke within the first 30 days, (Order ID: *******) I contacted customer service (by email) Miriam the CSR I dealt with was great! She kept me posted on the status of my replacement! I tell all my friends and family about MobStub!

Service
Value
Shipping
Quality
Thumbnail of user alanl56
1 review
0 helpful votes
May 10th, 2016
Verified purchase

I've been a customer for about a year and have purchased 4 or 5 items from them. The last, a bluetooth stereo headset failed after the first use. The company replaced it immediately at no cost; the replacement works flawlessly. Good Job, MobStub and thank you.

Thumbnail of user patriciaa67
1 review
0 helpful votes
September 10th, 2016
Verified purchase

An item I ordered arrived, but was not the color I had chosen, so I contacted customer service via email and received an immediate reply.
This issue was resolved within a week.
I will continue to shop MobStub, knowing they care about Customer Satisfaction.
This is a real review submitted by a real customer.

Thumbnail of user johnb580
1 review
4 helpful votes
March 31st, 2016
Verified purchase

Nothing but Kudos for the prompt response I got when there was a minor problem with the item having a defect. They quickly responded and resolved the issue. Sent a replacement the very next day. Excellent!

Thumbnail of user constancem8
1 review
2 helpful votes
November 5th, 2015
Verified purchase

I recently ordered the package of 2 grill mats on Mob Stub but they accidentally sent me a different item. I immediately contacted their customer service department and got a reply within a few hours. They requested a photo of the item received which I sent and again got an almost instant response. My grill mats will be here in 5-7 days. Thank you to Hannah in customer service for making this go so smoothly. I have ordered MANY items from Mob Stub and now feel confident to continue doing business with them in the future.

Thumbnail of user ra16406
1 review
3 helpful votes
October 3rd, 2017

I owe Mobstub an apology. Someone at home received my order and put it away. I did receive my second bag.

My apologies for jumping the gun.

The bags are a little small, but cute and great for a grab and go when you need something small to hold your phone and wallet.

Thank you!

Thumbnail of user pamelad26
1 review
0 helpful votes
November 28th, 2015

Merchandise is always as expected. Customer service is excellent. When I accidentally double ordered an item, they quickly and courteously sorted it out for me.

Thumbnail of user eardines
1 review
2 helpful votes
August 5th, 2016
Verified purchase

I ordered a duvet and sheet set and the order was sent separately so the duvet never made it to my grandson. The Post Office kept saying that it was not there. Mobstub helped me right away by searching and sent me another without me having to keep at them. They showed their loyalty to their customers. I will gladly do business with them again. They stand by their product.

Thumbnail of user kathyc71
2 reviews
0 helpful votes
January 1st, 2016
Verified purchase

I was shipped a broken bracelet and they took care of it so quickly.
However the provider shipped the wrong one.
Extra kudos to Lilly for helping me figure out how to send the photo so that they would know exactly what happened. She was so patient with me and I appreciate that

Thumbnail of user jy113
1 review
0 helpful votes
January 11th, 2017
Verified purchase

I have ordered from MobStub several times and am always delighted with the quality of the items and their delivery. I will continue to order from this seller. They also have excellent customer service.

Thumbnail of user stephanieb34
1 review
1 helpful vote
October 13th, 2014

I've ordered a few things from Mobstub and every time I pretty much get what I expect. I ordered a ring with my birth stone in it that was sterling silver for very cheap! (ORDER ID *******) Sometimes when you order off of deal sites the quality of the products can be cheap but I was pleasantly surprised by the quality of their jewelry! Particularly their rings. Sometimes shipping can take awhile, but it's nothing unbearable.

Value
Shipping
Quality
Thumbnail of user aprils11
1 review
1 helpful vote
October 13th, 2014

Overall I have been very pleased with MobStub. I've gotten some necessities and cute clothes for good prices and that work perfectly fine. I liked these cute striped summer sundresses so much that I ended up ordering 3 total (all separate orders)! The silky purple sheets I just got have been great too. Overall decent quality and not too long for shipping. The no return policy can sometimes be a bummer for a few things that I didn't like or that didn't fit, but it is just a risk you have to take I guess.

Service
Value
Shipping
Returns
Quality
Thumbnail of user shirleyr35
1 review
1 helpful vote
January 11th, 2016

I got frightened when I read something on my computer saying derogatory things about MobStub. I've had nothing but helpful people and I love the items I purchased. I will continue to purchase from MobStub. SR in PA

Value
Shipping
Quality
Thumbnail of user ch14060
1 review
0 helpful votes
October 9th, 2015
Verified purchase

At first I thought I was not going to like shopping with this company because of not being able to contact them by phone when I experienced a little problem. But I was wrong. The little problem I had they took care of it to my satisfaction! So I think they will continue getting my business! Nice items and good prices.

Thumbnail of user cindyg24
1 review
0 helpful votes
September 13th, 2015
Verified purchase

I received an order for a set of striped sheets, only to discover that the flat sheet was NOT striped. I sent a note to customer service, and they were very quick to replace the whole set. No hesitation at all. Gives me confidence that whatever I order from MobStub, there will not be any problem resolving an issue should one come up.

Thumbnail of user stellag3
1 review
0 helpful votes
May 28th, 2015
Verified purchase

I have used MobStub a few times; I will have to say the experience so far has been great. The prices and shipping are very reasonable, the quality of the items I have purchased have been great. The last order I placed the wrong item was delivered to me, once I contact MobStub they correct the error immediately. I highly recommend MobSTub.

Thumbnail of user hollyk11
1 review
5 helpful votes
March 17th, 2016
Verified purchase

My experience began a bit rocky, but Hannah and Lilly made it all come together. First I got email confirmation that my package was delivered and in fact it was not. That was cleared up and actually delivered when indicated on the Tracker per Hannah's response. When received, the ring was not true to size. I would suggest sizing up if you order, but Lilly was able to credit my account due to my sizing issue, and that allowed me to order the size up at no cost to me. Your customer service is amazing! Thank you

Thumbnail of user sharonc114
1 review
1 helpful vote
December 28th, 2016

Ordered the leather crossbody purse on 12/17. Got it today 12/28. After reading all the complaints wasn't expecting much. Am pleasantly surprised. The purse is leather and exactly as it was described. I probably won't order again because of the number of complaints. I'll count myself lucky and move on.

Thumbnail of user janetd12
1 review
0 helpful votes
June 11th, 2015
Verified purchase

I order several rings from this web site and very pleased with all of them. I really love wearing them and so easy to order,

Thumbnail of user dianea24
1 review
1 helpful vote
September 24th, 2015
Verified purchase

I ordered a set of black sheets but a set of brown sheets arrived.
I sent an email letting them know that an error was made and I wanted them to correct it. They asked that I send them a photo of the wrong sheets and they would take care of the error. Shortly after that my black sheets arrived and I am a happy camper

Thumbnail of user nanw6
1 review
0 helpful votes
May 23rd, 2015
Verified purchase

I ordered a King size sheet set from MobStub for $23. They are extremely soft and don't come off the corners! We'll see how well they hold up, but so far I am impressed!

Thumbnail of user sandyh41
1 review
3 helpful votes
June 23rd, 2015

MobStub replaced my fairy lights when I noticed a missing flower light. I will continue to order their great deals. Contact customer service through email.
Sandy,,,,, Benbrook, Texas

Thumbnail of user melt200
1 review
1 helpful vote
August 18th, 2016
Verified purchase

Excellent and prompt customer service! But buyers have to be aware its a final sale unless it doesn't work!

Thumbnail of user monicam24
1 review
1 helpful vote
October 18th, 2014

Reasonable deals for cheap price. I have bought items ranging from faux jewelry to cell phone chargers. Quality is good. Items ship after the sale ends. No complaints. Order #/*******

Tip for consumers:
Make sure it's what you need/want usually no returns due to the low cost and limited availability.

Service
Value
Shipping
Quality
Thumbnail of user melaniew5
1 review
0 helpful votes
May 19th, 2015

I placed two different orders. The first one was great, the second one had a wrong item in it. It took a while to get resolved but eventually got the right item. They even told me to keep the incorrect items (they don't take returns). You get what you pay for. This isn't a fancy department store. You get great deals, but don't expect super-high quality.

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From the business

Daily deals on national brands - Specialty boutiques - Jewelry and fashion accessories - Home decor - Coupons and Voucher - From MobStub - America's offer

Company Representative

Thumbnail of user mobstubsupports
MobstubSupport S.
Typically does not respond to reviews

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