MobStub has a rating of 2.8 stars from 735 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MobStub most frequently mention credit card, phone number, and return policy problems. MobStub ranks 8th among Daily Deals sites.
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I received the crossbody purse. I am very pleased. I purchased the standard size. I like how many zippered pockets it has. On front and back. And one of the pockets has several card holders.
I bought a cross body bag from MobStub about a month and a half ago. I already own the exact same one in a different colour and have had it for years. I bought the larger one and didn't use it, as I was saving it for a special trip to England. I took the bag with me (the only bag I took with me) and the largest pocket (where I kept our passports and all's zipper broke. I wrote a very nice email to Mobstub explaining the circumstances and they send me back their standard "we can only accept returns for 30 days." Now every instance has a way to be handled correctly. I do shop on MobStub, so this wasn't a one shot deal. The zipper was obviously defective and they would not, I mean would not, work with me! I'm very disappointed and will tell my friends and family. Too bad I work in show-business!
I have purchased 5 different items from Mobstub; I have been satisfied with all my orders! They all arrived in a good time frame, and were just as described! One of my items broke within the first 30 days, (Order ID: *******) I contacted customer service (by email) Miriam the CSR I dealt with was great! She kept me posted on the status of my replacement! I tell all my friends and family about MobStub!
I've been a customer for about a year and have purchased 4 or 5 items from them. The last, a bluetooth stereo headset failed after the first use. The company replaced it immediately at no cost; the replacement works flawlessly. Good Job, MobStub and thank you.
An item I ordered arrived, but was not the color I had chosen, so I contacted customer service via email and received an immediate reply.
This issue was resolved within a week.
I will continue to shop MobStub, knowing they care about Customer Satisfaction.
This is a real review submitted by a real customer.
Nothing but Kudos for the prompt response I got when there was a minor problem with the item having a defect. They quickly responded and resolved the issue. Sent a replacement the very next day. Excellent!
I recently ordered the package of 2 grill mats on Mob Stub but they accidentally sent me a different item. I immediately contacted their customer service department and got a reply within a few hours. They requested a photo of the item received which I sent and again got an almost instant response. My grill mats will be here in 5-7 days. Thank you to Hannah in customer service for making this go so smoothly. I have ordered MANY items from Mob Stub and now feel confident to continue doing business with them in the future.
I owe Mobstub an apology. Someone at home received my order and put it away. I did receive my second bag.
My apologies for jumping the gun.
The bags are a little small, but cute and great for a grab and go when you need something small to hold your phone and wallet.
Thank you!
Merchandise is always as expected. Customer service is excellent. When I accidentally double ordered an item, they quickly and courteously sorted it out for me.
I ordered a duvet and sheet set and the order was sent separately so the duvet never made it to my grandson. The Post Office kept saying that it was not there. Mobstub helped me right away by searching and sent me another without me having to keep at them. They showed their loyalty to their customers. I will gladly do business with them again. They stand by their product.
I was shipped a broken bracelet and they took care of it so quickly.
However the provider shipped the wrong one.
Extra kudos to Lilly for helping me figure out how to send the photo so that they would know exactly what happened. She was so patient with me and I appreciate that
I have ordered from MobStub several times and am always delighted with the quality of the items and their delivery. I will continue to order from this seller. They also have excellent customer service.
I've ordered a few things from Mobstub and every time I pretty much get what I expect. I ordered a ring with my birth stone in it that was sterling silver for very cheap! (ORDER ID *******) Sometimes when you order off of deal sites the quality of the products can be cheap but I was pleasantly surprised by the quality of their jewelry! Particularly their rings. Sometimes shipping can take awhile, but it's nothing unbearable.
Overall I have been very pleased with MobStub. I've gotten some necessities and cute clothes for good prices and that work perfectly fine. I liked these cute striped summer sundresses so much that I ended up ordering 3 total (all separate orders)! The silky purple sheets I just got have been great too. Overall decent quality and not too long for shipping. The no return policy can sometimes be a bummer for a few things that I didn't like or that didn't fit, but it is just a risk you have to take I guess.
I got frightened when I read something on my computer saying derogatory things about MobStub. I've had nothing but helpful people and I love the items I purchased. I will continue to purchase from MobStub. SR in PA
At first I thought I was not going to like shopping with this company because of not being able to contact them by phone when I experienced a little problem. But I was wrong. The little problem I had they took care of it to my satisfaction! So I think they will continue getting my business! Nice items and good prices.
I received an order for a set of striped sheets, only to discover that the flat sheet was NOT striped. I sent a note to customer service, and they were very quick to replace the whole set. No hesitation at all. Gives me confidence that whatever I order from MobStub, there will not be any problem resolving an issue should one come up.
I have used MobStub a few times; I will have to say the experience so far has been great. The prices and shipping are very reasonable, the quality of the items I have purchased have been great. The last order I placed the wrong item was delivered to me, once I contact MobStub they correct the error immediately. I highly recommend MobSTub.
My experience began a bit rocky, but Hannah and Lilly made it all come together. First I got email confirmation that my package was delivered and in fact it was not. That was cleared up and actually delivered when indicated on the Tracker per Hannah's response. When received, the ring was not true to size. I would suggest sizing up if you order, but Lilly was able to credit my account due to my sizing issue, and that allowed me to order the size up at no cost to me. Your customer service is amazing! Thank you
Ordered the leather crossbody purse on 12/17. Got it today 12/28. After reading all the complaints wasn't expecting much. Am pleasantly surprised. The purse is leather and exactly as it was described. I probably won't order again because of the number of complaints. I'll count myself lucky and move on.
I ordered a set of black sheets but a set of brown sheets arrived.
I sent an email letting them know that an error was made and I wanted them to correct it. They asked that I send them a photo of the wrong sheets and they would take care of the error. Shortly after that my black sheets arrived and I am a happy camper
MobStub replaced my fairy lights when I noticed a missing flower light. I will continue to order their great deals. Contact customer service through email.
Sandy,,,,, Benbrook, Texas
Excellent and prompt customer service! But buyers have to be aware its a final sale unless it doesn't work!
Reasonable deals for cheap price. I have bought items ranging from faux jewelry to cell phone chargers. Quality is good. Items ship after the sale ends. No complaints. Order #/*******
Tip for consumers:
Make sure it's what you need/want usually no returns due to the low cost and limited availability.
I placed two different orders. The first one was great, the second one had a wrong item in it. It took a while to get resolved but eventually got the right item. They even told me to keep the incorrect items (they don't take returns). You get what you pay for. This isn't a fancy department store. You get great deals, but don't expect super-high quality.
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