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MobileUnlocks

Overview

MobileUnlocks has a rating of 4.4 stars from 2,531 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MobileUnlocks most frequently mention great service, sim card and old phone. MobileUnlocks ranks 2nd among Unlocked Phones sites.

service
603
value
123
shipping
85
returns
97
quality
2,203
This company responds to reviews on average within 5 days

Instant Feedback

8,392 reviews
How would you rate MobileUnlocks?
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GB
1 review
0 helpful votes
Follow E M.
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The time it took for the codes to come through were a little longer than specified, however the codes still did not work on my phone.

Date of experience: September 3, 2023

Yes, thank you
August 25, 2023
Previous review

Yes, thank you.

Date of experience: August 25, 2023
Ireland
1 review
0 helpful votes
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Worked for my Samsung
July 10, 2023

Took slightly longer than expected to get the codes but worked all the same. Handy web page keeps you updated so you know where you stand.

Date of experience: July 10, 2023
GB
1 review
0 helpful votes
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Quick Unkocking
May 26, 2024

I googled the service and it was easy to use and a fast turnaround. Definately recommend

Date of experience: May 26, 2024
Customer Service R. MobileUnlocks Rep
12 months ago

Hello N Turnbull,

Thank you for sharing your positive experience and recommendation! We're delighted to hear that you found our service easy to use and quick in delivering results.

If you have any further questions or need assistance with the unlocking code "9190816162849269" for your Huawei P30 Pro, please feel free to reach out. Just to reiterate, should your phone not ask for an unlocking code when a non-Vodafone SIM is inserted, you will need a Remote USB Unlock, which is available for an additional fee.

Thanks again for choosing MobileUnlocks!

Best regards,
Charlotte

GB
1 review
0 helpful votes
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Hassle Free
May 7, 2024

Straitforward process. Initial eligibility status and then final unlock request all done in about 15mins👍👍👍

Date of experience: May 7, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Dear M Shipway,

Thank you for taking the time to leave us a review. We're thrilled to hear that you found the process straightforward and efficient, completing the initial eligibility check and the final unlock request for your Huawei P20 Pro within 15 minutes.

Your feedback is valuable to us, and we're glad to have been able to assist you in getting your phone connected. It's great to know that you chose us based on your requirements and search engine results; our team strives to provide a quality service that meets the needs of our customers.

If you have any further requests or need any more assistance, please feel free to reach out. We're here to help ensure you have the best experience possible with your newly unlocked device!

Best regards,
Charlotte

GB
1 review
0 helpful votes
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Good service but expensive
September 5, 2023

Unlocking was quick and easy but I would like to have known the full cost at the start of the process

Date of experience: September 5, 2023
GB
1 review
0 helpful votes
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Quick and easy
June 9, 2024

At first I was a bit sceptical but Very quick and easy to use would recommend

Date of experience: June 9, 2024
Customer Service R. MobileUnlocks Rep
11 months ago

Hi Trevolta,

Thank you for your feedback! We're delighted to hear that you found our service quick and easy to use. Your recommendation means a lot to us.

If there's anything more we can do to improve your experience or if you encounter any issues, please don't hesitate to reach out. We always strive to provide the best service possible.

Thanks again for choosing us and have a great day!

Best regards,
Charlotte

Australia
1 review
0 helpful votes
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Great
June 8, 2024

It was very quick and easy to unlock the mobile. I done it very easily.

Date of experience: June 8, 2024
Customer Service R. MobileUnlocks Rep
11 months ago

Hi Gurpreet Singh,

Thank you so much for the positive feedback! We're thrilled to hear that you found the process quick and easy and that you’d consider choosing our service again in the future. If you need any more assistance or have any questions, feel free to ask. Enjoy your unlocked Sony Xperia XA!

Best regards,
Charlotte

GB
2 reviews
0 helpful votes
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Easy as pie
June 8, 2024

Just enter you details as asked to, easy clear instructions, no problem unlocking the phone, thanks

Date of experience: June 8, 2024
Customer Service R. MobileUnlocks Rep
11 months ago

Hi Tina,

Thank you for your feedback and for choosing our service!

We're thrilled to hear that you found our site easy to use and appreciated the clear instructions provided. If you encounter any issues or need further assistance, especially with the unlocking process, don't hesitate to reach out.

For your reference, here's your unlock code: **9290700928278251**. If your Huawei P20 lite doesn't prompt you to enter this code when inserting a non-EE sim card, you may need to use our Remote USB Unlock service, which requires an additional fee.

We hope everything goes smoothly, and your phone gets unlocked without any issues. If you need any further help, feel free to let us know!

Best regards,

Charlotte

New Zealand
1 review
0 helpful votes
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Scammers
February 25, 2024

Told me 14.99 then charged me 25.00
And then wanted another 91.00 dollars omg i got scammed i have reported your company to my bank for fraud

Date of experience: February 25, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello L Smith,

I certainly understand your concerns about the charges. Let me clarify the payments for you. The initial $14.99 fee you paid was for the Eligibility Check to ensure your Samsung Galaxy A10 from Vodafone Australia can be unlocked. This was clearly described at checkout. The additional charges are for the actual Unlocking Service, which is a separate process following a successful Eligibility Check.

Our process involves two payments: one for the Eligibility Check and, if eligible, another for the Unlocking Payment. Since your order status mentions that it is "Only paid for Eligibility Check, awaiting Unlocking Payment," it appears you are halfway through the process.

If your phone does not ask for an unlocking code with a non-Vodafone SIM card inserted, as per our procedures, you will need a Remote USB unlock, which requires an additional fee. All costs are outlined clearly before the final purchase confirmation on our website.

We assure you this is a standard procedure and not a scam. We'd love for you to continue the process so we can unlock your device. If there's anything else we can do to reassure you, please let us know.

Best regards,
Charlotte

Canada
1 review
0 helpful votes
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Legit
May 8, 2024

This one is legit! Was able to unlock my carrier in less than a week! Super happy with this!

Date of experience: May 8, 2024
Customer Service R. MobileUnlocks Rep
12 months ago

Hello Raven Ceballos,

We're over the moon to hear that your iPhone 14 Pro Max was unlocked successfully and that you're pleased with the service! It's fantastic to know that our efforts have led to a positive outcome for you. If there's anything else you need assistance with or if you have friends or family looking to unlock their phones, we'd be thrilled to help out.

Thanks for taking the time to share your experience, and for choosing us based on our customer feedback. Enjoy the freedom with your carrier-unlocked iPhone!

Warm regards,
Charlotte

Florida
1 review
0 helpful votes
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Great service
March 11, 2024

Absolutely love this service! It exceeded my expectations in terms of quality and functionality. A game-changer for sure!

Date of experience: March 11, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Stefano,

That's fantastic to hear! We're thrilled that you've had a great experience with our service and found it both high-quality and game-changing. Your satisfaction is our top priority, and we're excited to have met your expectations. Thank you for choosing us, and if you ever need any more assistance or have any questions, please don't hesitate to get in touch.

Warm regards,
Charlotte

Thailand
1 review
0 helpful votes
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Unlocked iPhone 15 Pro super quickly
June 7, 2024

Worked very quickly and at a reduced price to my carrier.

Date of experience: June 7, 2024
Customer Service R. MobileUnlocks Rep
11 months ago

Hi Arnav Jhaveri,

Thank you for taking the time to leave your feedback. We're thrilled to hear that we were able to quickly unlock your iPhone 15 Pro and that our Premium Service met your expectations within just 5 business days.

We appreciate your patience with any challenges in attaching documents and are glad it was resolved. Your experience is invaluable to us, and we will continue to work on improving our process based on feedback like yours.

If you need any further assistance or have any questions, feel free to reach out. Enjoy your unlocked iPhone!

Best regards,
Charlotte

GB
1 review
0 helpful votes
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Fully recommend
June 21, 2023

Amazing service don't trust other cheaper sites they are a waste of money, come to MobileUnlocks for a guaranteed service

Date of experience: June 21, 2023
GB
1 review
0 helpful votes
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Second charge was deceitful and deliberately so
August 11, 2023

Claiming to unlock for £11.99 then once paid a second charge of £26 was required to unlock, deceitful and overpriced

Date of experience: August 11, 2023
GB
1 review
0 helpful votes
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Awful!
July 3, 2023

I ended up paying over £40 and over a week later its not done and had to go somewhere else but they refuse to give me a refund

Date of experience: July 3, 2023
Chile
1 review
0 helpful votes
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Mal servicio
August 4, 2024

Hola pague alrededor de 100 dólares para desbloquear el celular y me enviaron códigos que mi celular no reconoció. No recomiendo el servicio ya que deja mucho que desear

Date of experience: August 4, 2024
Customer Service R. MobileUnlocks Rep
9 months ago

Hola Jonathan Hernandez, Lamento saber que estás teniendo una experiencia frustrante al desbloquear tu Galaxy A13 5G. Entiendo lo decepcionante que puede ser cuando los códigos proporcionados no funcionan como se esperaba. Actualmente, el estado de su pedido es "Reportado como no desbloqueado, esperando comentarios de los clientes". Esto significa que estamos deseosos de ayudarle más. Asegúrese de ingresar los códigos exactamente como se proporcionan y, si encuentra algún problema específico, infórmenos para que podamos ayudarlo a solucionarlo. A veces, el desbloqueo puede requerir algunos intentos y estamos aquí para asegurarnos de que puedas hacer que tu teléfono funcione en la red. Si necesita ayuda u orientación específica sobre cómo proceder a continuación, ¡no dude en comunicarse con nosotros! ¡Gracias por su paciencia y esperamos poder ayudarle a solucionar este problema pronto! Mejor, charlotte

GB
1 review
0 helpful votes
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37 pounds to unlock a phone?!
February 12, 2024

Unacceptable as didn't inform me accurate to how much I'd have to pay as made me pay twice first for £11 then £26 again to unlock. Scammers

Date of experience: February 12, 2024
Customer Service R. MobileUnlocks Rep
over a year old

Hello Mahmoon Shahid,

Thank you for your feedback. I'm sorry to hear that you were not fully satisfied with the payment process.

I'd like to clarify that the initial £11.99 payment was for the Eligibility Check to ensure your Huawei P20 was eligible to be unlocked from the EE UK network. The subsequent £26 payment you made was for the Standard Unlock service itself. We aim to be transparent with our costs, and all charges are outlined on the checkout page before the purchase is confirmed.

As your order status shows "Unlock Complete," it appears that your phone should now be unlocked with the provided code "3259824763736024." If your phone isn't asking for an unlocking code, please let us know as you might require a Remote USB Unlock service, which is a different procedure specifically for such situations.

We value your business and would love the opportunity to ensure that your experience ends on a positive note. Please reach out if you require further assistance with the unlocking process, and we'll be more than happy to help.

Best regards,
Charlotte

Texas
2 reviews
0 helpful votes
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Perfect
June 5, 2024

It was Fast and safe did what i wanted and Glad i chose them

Date of experience: June 5, 2024
Customer Service R. MobileUnlocks Rep
11 months ago

Hi Pin Torres,

Thank you so much for your positive feedback! We're thrilled to hear that you found our service fast, safe, and effective in unlocking your iPhone 14 Plus. If you have any further questions or need additional assistance, feel free to reach out. We're here to help!

Best regards,
Charlotte

Portugal
1 review
1 helpful vote
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Great
June 2, 2023

I wasn't told about the second payment. Overall a great experience though I would definitely recommend

Date of experience: June 2, 2023
GB
1 review
0 helpful votes
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Superb service
August 15, 2023

Well worth the service given some issues with my network carrier
Am happy it was all dealt with, quite swiftly, and it was all done for me

Date of experience: August 15, 2023