Overview
MobileUnlocks has a rating of 4.4 stars from 2,528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MobileUnlocks most frequently mention great service, sim card and old phone. MobileUnlocks ranks 2nd among Unlocked Phones sites.
Instant Feedback
Tienen un excelente servicio, los pasos a seguir para el desbloqueo son muy sencillos, ay que esperar unos días pero supongo que es normal ya que el desbloqueo se hace directamente con la empresa telefónica, en general todo muy bien quede satisfecha
I wnded up paying over $70 to unlocj my new foreign SIM cards Nd Fter 2 hours it still is locked. This is a phish site. Be warned.
I doubt they will post this because it is truthful.
Hello Thomas,
I'm sorry to hear about the trouble you've had with your unlocking process. It seems there might be a misunderstanding as our records show that your iPhone X unlock from Safaricom Kenya has been completed.
If you’re still experiencing issues after the unlock has been confirmed as complete, please try the following steps: connect your iPhone to WiFi and restart it by turning the phone off and then on again. This should allow your iPhone to complete the unlock process.
I assure you we are committed to providing a legitimate service, and customer feedback is extremely important to us. We want to ensure you’re fully satisfied with the outcome. Please reach out to our support team with any further issues you're encountering, and they'll be happy to assist you.
Best,
Charlotte
Does exactly what it says it does. Easy to use, service is quick and straightforward.
Hi James,
Thank you for your positive feedback! We're thrilled to hear that you found our service easy to use and straightforward. If you have any further questions or need assistance with your Huawei P20 unlock, feel free to reach out. We're here to help!
Best,
Charlotte
Worked well and got sorted quickly. No hassle and expected the extra charge as had read the reviews.
Hi David,
Thank you for your positive feedback! We're thrilled to hear that everything worked well for you and that you found the process hassle-free. It's great to know you were aware of the potential extra charges through our reviews and expected them.
If you have any other questions or need further assistance, please don't hesitate to reach out.
Best regards!
They unlock my S23 ultra on time as they told me and cheaper than other companies
Hi Sameh Hana,
Thank you for your review! We're delighted to hear that you found our service both timely and cost-effective. It's great to know that you're satisfied with the unlocking of your Galaxy S23 Ultra.
If you need any further assistance or have additional questions, please don’t hesitate to reach out. Enjoy your unlocked device!
Best regards,
Charlotte
I needed an old phone unlocked and this was fast and convenient
Hi Joker Smith,
Thank you for your feedback! We're glad to hear that you found our service fast and convenient for unlocking your Samsung Galaxy Core LTE G386W. It's great to see that our efforts to provide quick unlocks meet your needs. If you have any further questions or if there's anything else we can assist you with as you use your unlocked phone, feel free to reach out!
Best regards,
Charlotte
MobileUnlocks showed me USD 15 fees to unlock iPhone 11 from carrier and after receiving the money - halfway through the unlock process they stopped and again asked to pay another USD 50. It was like a trap and I felt cheated by MobileUnlocks - pls stay away from these crooks
I can't believe how fast this was! I was able to put the SIM card in and use the phone within 15 minutes! Really great service.
Hi Jade Linhart,
Thank you so much for your splendid review! We're thrilled to hear that you were able to unlock your iPhone 7 so quickly and smoothly. It's always our goal to provide top-notch service and hearing about your positive experience truly makes our day.
If you ever need anything else or have further questions, feel free to reach out. Enjoy using your iPhone on your new network!
Best regards,
Charlotte
This website is a scam they say at first that you only need to pay 15 dollars so I thought I was only going to pay 15 dollars then when you pay then halfway through it says that it was the eligibility check I could have had a eligibility check on a other website for free and then if when the eligibility check finishes then you have to pay 50 to "unlock" your IPhone then when you pay the 50 dollars 50 percent in to the unlocking process it says that you have to pay premium Because it's an IPhone. So I think that they should say at the beginning of paying the 15 dollars they should say that you are going to pay the 50 dollars and the premium so you don't get suprised, this is a scam
Hello,
Thank you for taking the time to share your concerns. We’re truly sorry to hear that the payment structure was not as clear as it could have been. The $15 payment you initially made was for the Eligibility Check to determine if your iPhone can be unlocked, as detailed on our website.
We understand the importance of transparency in our services, which is why we try to outline all potential costs at the checkout page before any purchase is made. For iPhones, there’s an Eligibility Check first, followed by an Unlocking Payment. If a Premium Service is necessary due to certain network criteria or phone specifications, this would have been stated in your order summary page prior to making any payment.
We'd like to help make this right and encourage you to continue the unlocking process for your iPhone. If your status is awaiting payment for the Premium service, please remember this is a step towards successfully unlocking your device so that you can enjoy the freedom to use any network.
If you'd like to discuss this further or have any more questions, please reach out to us via Live Support on your tracking page, and we'll do our utmost to provide clarity and assist you in the process.
Warm regards,
Charlotte
They were fast and very good. The process started at 1% but then i got an email and told me that my network were unlocked. Thank you now i can use my phone again.
Yes unlocked my phone a treat but the second charge did sting a bit once you have paid first charge nothing says there is a second hit or they will not go any further?
Although they admited my phone was actually not blocked so the second payment would be 0, it has now been 3 weeks of emailing them for nothing because they refuse to refund me.
What a great all round service. Was keep informed all the way. Thank you.
Hi G Andrews,
Thank you so much for your positive feedback! I'm thrilled to hear that you had a great experience and that we were able to keep you informed throughout the process. It’s wonderful to know that we could assist you in unlocking your iPhone 6S Plus from O2 UK.
If you ever need our services again or have any questions, don't hesitate to reach out. Enjoy your newly unlocked phone!
Best regards,
Charlotte
Never was i asked if the phone said unlock phone reached out to mobile unlocked all I was asked is to pay 26$ next day they said to finish the process pay 49 more$ $ after paying the 49$ it wouldn't complete processing it was stuck at 95% so after 12 days I reached out to asked them what % of phones that they wasn't able to unlock instead of a reply to my question i got a email claiming this is your new IMEI number and my phone is unlock an gave me instructions to finish the process the phone kept saying contact Verizon when i put my new carrier Sim card in contact Mobile unlocked and was told there will be no refund because they spent time processing the phone well I still have a locked phone and they got my 75$
Hi Stacey - we are not "mobileunlocked.com" - you have reviewed the wrong company.
mobileunlocked.com are a scam business who doesn't unlock phones. Sorry, you've fallen victim to this.
Very straightforward and easy the high street shop was quoting 2 to 7days only took half an hour highly recommended service
Hi Alex Edward,
Thank you so much for your kind words and for choosing our service! We're thrilled to hear that you had a quick and efficient experience unlocking your Huawei P30 Lite.
If you have any further needs or questions, please feel free to reach out. We're here to help!
Best regards,
Charlotte
Payment taken, 4 emails sent and nothing back. States it will take up to 30mins but 24hours in rare cases. Over 24hours now and nothing, no communication and status saying 2 hours (which it's stated all day) terrible experience, DO NOT USE
After leaving this review, they reply. Although still not replying to my complaint.
NEVER USE, BETTER WEBSITES TO BE USED
POOR, JUST ANOTHER SCAM, HAVE ALL THE ANSWERS EXCEPT THE ONE TO UNLOCK. HAVE ASKED FOR A FULL REFUND. AS A WISE MAN TOLD ME, A FOOL AND HIS MONEY ARE EASILY SEPARATED. WILL FILE A COMPLAINT THROUGH SMALL CLAIMS TO RECOVER MY MONEY DUE TO THE COMPANY NOT SUPPLYING ME WITH WHAT I HAVE PAID IN ADVANCE FOR AS A CONSUMER.
Hello Dale,
I'm genuinely sorry to hear that your experience with us hasn't been satisfactory. It's disheartening to hear you feel this way, and we take such feedback seriously. I see that your NOKIA C30 was not unlocked, and you’re currently awaiting a resolution. I want to assure you that it's not our intention to leave our customers feeling upset or scammed – we aim to provide real solutions.
We’ve provided unlock codes "NCK=2941582413102594" based on the initial eligibility check, and now we need your feedback to proceed. Kindly attempt the unlock with the provided codes and get in touch with any issues; we're here to guide you through the process. If the code doesn't work, and we can't resolve it even after working with our technician as mentioned in our Refund Policy, you'll be eligible for a refund.
Regarding your request for a refund, according to the terms of our Refund Policy, we offer refunds for incorrect unlocking codes if, after working with our technicians, the codes fail to unlock your phone.
We appreciate your patience and would love another chance to get this right for you. Could you please try using the codes provided and let us know the outcome? We'll do our best to ensure a positive resolution.
Thank you for your understanding.
Best regards,
Charlotte
They charge me 300 dollars to unlock an IPhone, few weeks later they told me that the phone was hardlocked by the carrier and can't be unlocked, but never reimburse what I had paid even after I sent multiple emails requesting it
They make a lot of promises to lure you in and pay then good bye
As a customer, it is disappointing to not receive any response or update from the customer support team regarding a network unlock request for my iPhone 11. I had reached out to them with my concerns and requested for an update on the status of my request, but have not received any reply or update.
This lack of communication has left me feeling frustrated and unsure of the progress of my request. I had placed my order two days ago and according to the order status on their website, the progress of my IMEI is at 99% and is taking longer than expected. As a customer, I understand that busy periods can make the unlocking process slower, but I would appreciate a response from the team regarding the delay.
I had also requested for an estimated time frame for when my phone will be unlocked or a refund if it is not possible to unlock my phone. However, the lack of response from the team has left me unsure of what to expect and has made me lose confidence in their service.
Overall, the lack of communication from the customer support team regarding my network unlock request has left me disappointed with their service. As a customer, I expect timely updates and responses from the team, and this experience has left me feeling dissatisfied.
Does exactly what you want it to do. Straight forward instructions and super fast service. Phone was unlocked and ready to use within 15mins! Thank you!
Hi Kimberley Rose,
Thank you so much for your positive feedback! We're absolutely thrilled to hear that your iPhone 11 was unlocked quickly and that our service met your expectations. Your satisfaction is our top priority, and we're glad you found the instructions straightforward. Should you need any more assistance or have any other phones to unlock in the future, we'd be delighted to help you again. Thank you for choosing MobileUnlocks!
Best regards,
Charlotte
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hola, María: ¡Muchas gracias por tu atenta reseña! Nos complace saber que nuestro servicio te pareció excelente y que los pasos de desbloqueo fueron fáciles de seguir. Te recordamos que, ahora que el estado de tu pedido muestra "Desbloqueo completo", tu iPhone 11 debería estar listo para usarse con cualquier red. Si tienes más preguntas o necesitas más ayuda, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! Te deseamos lo mejor, Charlotte