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Mobile Unlocked

How would you rate Mobile Unlocked?
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California
1 review
1 helpful vote
Follow Tatiana M.
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They are a scamming website
March 2, 2023

This company is a complete scam… I'm actually filing a police report on them! The only reason they have a high review rating is because after they take your money they ask you to rate them… NOT AFTER THEY PERFORM THEIR SERVICE. So when you read the REAL reviews most people talk about how simple their website is to use and HOPE they can unlock the phone. My phone was only carrier locked not blacklisted meaning it's reported lost or stolen. I bought my phone the week before I decided to use their service and the very day I entered my imei in their website T-Mobile said that was the day it was reported stolen. Their method is take your information then rather than unlock your phone they blacklist your imei. After 2 weeks they say you need to pay the premium fee which $179. They are scam artists to get more money from you…do not go this route!

Date of experience: January 31, 2023
Washington
1 review
0 helpful votes
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DO NOT USE THIS SERVICE!
December 2, 2022

Complete scam! They say it's $50 to unlock your phone, then come back with "oh uh your phone is 'blocked', you actually need to pay another $70 to unlock"... JUST SO YOU KNOW, IF YOUR PHONE ISN'T ON CONTRACT YOU CAN GET YOUR PHONE UNLOCKED FOR FREE WITH YOUR PROVIDER

They won't give me a refund either even though when I paid I was under the impression they WERE my carrier. Complete scam stay far far away

Date of experience: November 2, 2022
Pakistan
1 review
0 helpful votes
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Thank you
May 20, 2024

I'm impressed by the speed and efficiency of this unlocking service! Within minutes of following the simple steps, my phone was unlocked and ready to use with any carrier

Date of experience: May 10, 2024
Australia
1 review
0 helpful votes
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Rip off
March 29, 2024

Don't bother. 24hrs until they verify phone then want triple the money to unlock. Beware for your own good. I got caught. Read the terms and conditions before advancing any money

Mobile Unlocked attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 19, 2024
Pennsylvania
1 review
0 helpful votes
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BASICALLY SCAM ARTIST
August 18, 2024

They're advertisement would lead you to believe that if you pay their $24 fee you'll have your phone unlocked in a reasonable amount of time. That's not true. A couple days later they want me to pay again it's 46% complete. They want another payment. Nowhere did I see anything saying this was a multi-payment situation. If they have it it's in fine print it's very deceptive how they do it. Some people said they got theirs within 15 minutes or something to that degree on some comments. My experience it's sad at 20% for a long time then it was 46% complete and they wanted another $24 hell no. That's not right they should be up front about it so they're excuse me in the beginning. Your phone serial number so to speak the ime number comes back it says it's valid so it's not like they don't know that it's a real phone and it's unlockable. My friend bought this phone and paid cash but she used cricket she can't get it to work for another company. The SIM card won't work until she gets it unlocked. Cricket's giving her a hard time and she doesn't have a contract with them it was month to month for many years. Anyway that's business doesn't tell you the truth up front at least not in a place you can actually see it I don't recommend using them at all and I'm going to dispute their charge it's deceptive and it's just bad business

Date of experience: August 8, 2024
Pakistan
1 review
0 helpful votes
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Great Experience
June 13, 2024

Great Experience with this unlocking service. The process was smooth and fast, and my phone was unlocked without any issues. The customer support was excellent, providing prompt assistance.

Date of experience: June 3, 2024
Pakistan
1 review
0 helpful votes
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Highly recommend
June 15, 2024

I unlocked my Samsung Galaxy Note 10+ with this service, and it was a smooth experience. The process was fast, and the customer support was very responsive.

Date of experience: June 5, 2024
Pennsylvania
1 review
0 helpful votes
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I don't like the way they deal with me first they ask for $6 second time $26 and later they $56 to unlock my phone should I know the cost before I start pay 6 and 26 and $56

Date of experience: August 10, 2024
Georgia
1 review
0 helpful votes
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SCAM SCAM SCAM
November 10, 2023

I purchased the unlock for $26 and then they came back an asked for $49. It's been over 30 days and it's still pending at 95%. There's no way to contact anyone from the company. It's a SCAM!

Date of experience: October 11, 2023
Connecticut
1 review
0 helpful votes
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Salvar la comunicación
October 10, 2024

Espero por una pronta desbloqueada. Estoy en Paraguay y compré en eeuu el iPhone 12 para regalar a una amiga. Y ustedes con su servicio me han dado una oportunidad de tener comunicación.

Date of experience: September 30, 2024
Pakistan
1 review
0 helpful votes
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Pleasantly Surprised
May 25, 2024

I was pleasantly surprised by how easy it was to unlock my phone through this website. The instructions were clear, and the customer support team was there to assist me every step of the way.

Date of experience: May 15, 2024
Washington
1 review
0 helpful votes
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Advertised price, ~$26 is only to determine IF your phone can be unlocked, NOT to unlock it. I paid, and saw 20% progress after 1 day, 40% the 2nd, then nothing. Buyer beware.

Date of experience: November 24, 2023
Pakistan
1 review
0 helpful votes
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Unlock My iphone 12
June 16, 2024

I used this service to Unlock my iPhone 12, and it was a fantastic experience. The process was quick and easy, and the customer support was exceptional. The price was very reasonable.

Date of experience: June 6, 2024
Virginia
1 review
0 helpful votes
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My cell phone was unlocked and I appreciate it
April 14, 2023
Updated review

Verizon cellular service can be expensive. I will try to get a better deal with Xfinity because Verizon has no unlimited data plans for reasonable prices.

Date of experience: April 14, 2023

Verizon cellular service can be expensive
April 6, 2023
Previous review

Verizon cellular service can be expensive.

Date of experience: April 6, 2023
GB
1 review
0 helpful votes
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Took. Longer than expected
July 23, 2022

Easy to use but took longer than expected. Progress tracker showing 20% complete for three days before suddenly receiving email as complete. No explanation why when I contacted the company.

Date of experience: July 23, 2022
GB
1 review
0 helpful votes
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Still waiting for the phone to unlocked
September 24, 2023

Paid for this service and after more than a week still have not seen anything seems to be stuck at 95% processing with no further updates. The support also doesn't allow to submit responses.

Date of experience: September 24, 2023
Washington
1 review
0 helpful votes
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SCAM!?
October 28, 2023

Can't believe you charge to unlock a phone! My credit card has been charged but I have not received any service. Their email for not receiving services is also blocked.

Date of experience: September 28, 2023
Portugal
1 review
1 helpful vote
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Not as advertised
March 30, 2023
Updated review

Its not instant like your web site states. I'm still waiting. Waited 20 min so far and only 20% completed.
Took a total 2 days and an extra $72.00 to unlock. Disappointed

Date of experience: February 28, 2023

Its not instant like your web site states
March 22, 2023
Previous review

Its not instant like your web site states. I'm still waiting. Waited 20 min so far and only 20% completed.

Date of experience: February 20, 2023
Idaho
1 review
2 helpful votes
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Disappointed
July 18, 2022
Updated review

The payment failed twice, it went through the third time, bank flagged as fraud, I spent 1:30+ correcting that, hope it's an effective unlock.
Finally, after 4 days it took effect.

Mobile Unlocked attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 18, 2022

The payment failed twice, it went through the third...
July 11, 2022
Previous review

The payment failed twice, it went through the third time, bank flagged as fraud, I spent 1:30+ correcting that, hope it's an effective unlock.

Date of experience: June 11, 2022
Ohio
1 review
0 helpful votes
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Not please
November 6, 2023
Updated review

It's been well over 2 weeks since I've paid in full, and still nothing. I've tried emailing and received a blocked email. I'd like my money back. So that I am able to get my phone unlocked elsewhere

Date of experience: October 30, 2023

So far so good
October 19, 2023
Previous review

So far so good. Easy

Date of experience: October 19, 2023

Overview

Mobile Unlocked has a rating of 2.8 stars from 747 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mobile Unlocked most frequently mention customer service, complete scam and credit card. Mobile Unlocked ranks 4th among Unlocked Phones sites.

service
337
value
135
shipping
84
returns
109
quality
536
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8,866 reviews