Ordered 3 neck gaiters. Took several weeks for them to ship. Finally received them and they're really uncomfortable. Got an RMA for 2 (wasn't going to make them eat the opened one) and shipped them back at my expense. They received them 2 1/2 weeks ago but no credit. I called them and was told they did get them but would not issue a refund since I paid with a check which bounced. I have the PayPal receipt. She didn't want the PayPal transaction number and hung up on me. I filed a dispute with PayPal.
DO NOT DEAL WITH THESE PEOPLE
Not only are order fulfillment times ridiculous (still waiting), but there is ZERO communication from them.
No acknowledgement of order received, no invoice sent, nothing!
Yes, you can navigate their website and eventually find your invoice, and a commitment to ship that is not met.
After a week of their not meeting their own written commitment to fulfill the order I called customer service, only to have them hang up on me.
I WOULD NOT RECOMMEND THIS COMPANY!
Oh yea, and then they surveyed me. Morons!
Order label was created on 8/4. Ten days and still not shipped. I expected a slow down but this is ridiculous.
Never rcd order. For weeks, tracking said waiting on item. Ruined a birthday surprise. Should've sent replacement like Amazon. They admit accountability. Caused unnecessary stress and anxiety.
They helped me know what I'm into and what I'm not and the customer service is better than a lot of other marijuana dispensaries I been too
Their check out is screwy and I ended up somehow spending twice what I had in my cart. WATCH out the checkout page will screw you!
Overview
Mission has a rating of 1.4 stars from 26 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mission most frequently mention customer service and credit card. Mission ranks 754th among Electronics sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members