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The company has garnered a largely negative reputation among customers, primarily due to persistent issues with product quality, misleading advertising, and inadequate customer service. Many reviewers reported receiving items that did not match descriptions or sizes, leading to frustration over return processes and refund delays. While a few customers expressed satisfaction with certain products and efficient support, these positive experiences were overshadowed by widespread dissatisfaction. Overall, the feedback highlights a critical need for the company to improve product consistency, enhance customer support responsiveness, and address quality control to rebuild trust with its clientele.
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Beautifully stitched as per my order. You are the ultimate professionals.
There is a big ink / chalk stain on the back of the kurti and the churidar is not stitched at all, its very loose.
The product is as similar as it is in the picture with good fabrics and precise finishing.
The colour is not what I expect it was not the beautiful colour before should look like gold colour not this very dark very unreal
The earring was broken and the product was looks so chip so I don't like it
I am very glad that i bought this dress from you, the quality was just as shown in the picture and the delivery was fast. Thak you
The style is same but the fabric and color is not that good that I'm expected.
The cloth and stitching is perfect for the measurements given. Really liked it. Thank you.
I expected some sort of flaw but it looked just like the picture and it fits great.
Most elegant piece which I waiting for long time lovely thanks Mirraw for quality products
It was such a beautiful piece and it fit me perfectly
Easy to order, was delivered very quickly and exactly what I ordered.
Quality of product was awesome n delivery was on time
The product was delivered on time. And
I liked the product very much. I am pretty much satisfied with the purchase. Thanks
Everything was well done except in some the measurements were not corrected as requested. A little tight that may have to undo a couple of seams. Quality of stitching is good. Thanks
Beautiful. The feel from the image is that the saree is heavy, but in reality is lightweight with an easy drape. Upon wearing, looks lush and rich. Blouse is bright red and beautifully embroidered. Mostly true to image but the small glitch is that the border is bright orange than red although it matches well with the border of the saree. In the image, the border has been photoshopped to look a bright red.
It looks exactly like the pic and good quality. My daughter loved it.
In time delivery and it fits good. I would recommend this to our friends for sure.
I absolutely love The langa it looks better in person it fit me like a glove The Taylor did an amazing job it's beautiful The quality is Amazing as well you guys did a very good job I will definitely buy from you guys again
I love my new Kurta, the material is more beautiful than pictured, vibrant and lovely to the touch. The tailoring is also of a very high standard with a great slim fit. Shipping was also hassle free, the price unbeatable. I have shared your site with all my friends and will be back again for more.
Answer: Hi Ila, We are sorry to hear your bad experience with us. Please do share your order number so we can resolve your issue at escalation@mirraw.com. Thanks & Regards.
Answer: Yes they are fraud, I placed and order and just days of receiving the order I get an email that some part of my order is not available but the website still shows available and it can still reach the destination by the date I requested and my order has not even been shipped. The customer service agent was the rudest customer service representative and should not be in this job. She in fact went on to write that I only respond if I have any queries about any other products of this order or else my email will not be entertained.
Answer: Hi Michelle, Yes we do deliver to South Africa. It takes 10 working days after dispatch. Regards
Answer: Hi Kiran, Yes we do deliver to Canada. Please login via app or desktop, still you are facing error so you can write us on mcare@mirraw.com. Regards.
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