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The company has garnered a largely negative reputation among customers, primarily due to persistent issues with product quality, misleading advertising, and inadequate customer service. Many reviewers reported receiving items that did not match descriptions or sizes, leading to frustration over return processes and refund delays. While a few customers expressed satisfaction with certain products and efficient support, these positive experiences were overshadowed by widespread dissatisfaction. Overall, the feedback highlights a critical need for the company to improve product consistency, enhance customer support responsiveness, and address quality control to rebuild trust with its clientele.
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Great quality product, Fit, more importantly, price is good for product! Absolutely happy with this purchase! Mirraw got me as permanent customer as long they keep same quality and price. Looking forward for more unique designs...
Brilliant service! Good quality, stitching and size were perfect! Thank you
The blouse needs alteration as it's slightly bigger than the size given. Other than that, the color of saree is exactly as shown in the app. Thank you so much for your great service.
We started off with a little problem. But it was fixed and delivered way ahead of schedule. When I received it and tried it on I was totally satisfied it looked amazing
The quality of the dress is awesome, love it, came exactly as shown online
Wish it was a little more softer. But beautiful colors and looks great.
Great quality but fabric was a bit rough on the skin
Very cute outfits. Fits perfectly. Material looks a bit cheap but nevertheless it's wearable and adorable
Beautiful dress! Great quality and the stitching was almost perfect to my measurements. I will purchase from Mirraw in the future.
I love the peacock earrings. Going to a 'Bollywood' party and I love all the things that I bought from you. Thank you.
This is my first time shopping through mirraw & I loved the choosing from variety & receiving my product before delivery date & information about tracking ourproduct
The sarees are magnificent, with very beautiful colors, as in the photos, the different types of fabric are of good quality. My mother and I are delighted with the purchase, and we are already eager to receive the second order.
Its exactly the same as it was mentioned.
Thanks Mirraw
This is the 4th order that I received from Mirraw.com within two years.
I am happy with what I recieve.
My first time shopped with Mirraw. Was very nice arrived on time and the products was the same without any deffect i love it. Gonna shop again.
I was only disappointed with the packing its too simple for a brand like mirraw as i saw a packing on ebay mirraw white bag i thought i will be received it in this kind of bag but no i got it in simple grey parcel envelope. Pls do the needful next time send it in mirraw's bag itself.
Awesome Material. Colour was as seen in the pic. Overall loved it
Very beautiful & vvid colors. Looks as displayed and stitching is done nicely. Will look gorgeous on me for Diwali!
Unfortunately these bangles were too big. The quality was excellent, but they did not look the same as in the picture on the website.
Very good quality of products and good dealing of customer care services
It is a beautiful lehenga and it's stitching and quality were great. But the only one thing I didn't like is that I chose a sweet heart neck style and and open back style for my blouse and I didn't get that. But other than that the lehenga is something I would buy again.
Answer: Hi Ila, We are sorry to hear your bad experience with us. Please do share your order number so we can resolve your issue at escalation@mirraw.com. Thanks & Regards.
Answer: Yes they are fraud, I placed and order and just days of receiving the order I get an email that some part of my order is not available but the website still shows available and it can still reach the destination by the date I requested and my order has not even been shipped. The customer service agent was the rudest customer service representative and should not be in this job. She in fact went on to write that I only respond if I have any queries about any other products of this order or else my email will not be entertained.
Answer: Hi Michelle, Yes we do deliver to South Africa. It takes 10 working days after dispatch. Regards
Answer: Hi Kiran, Yes we do deliver to Canada. Please login via app or desktop, still you are facing error so you can write us on mcare@mirraw.com. Regards.
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