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The company has garnered a largely negative reputation among customers, primarily due to persistent issues with product quality, misleading advertising, and inadequate customer service. Many reviewers reported receiving items that did not match descriptions or sizes, leading to frustration over return processes and refund delays. While a few customers expressed satisfaction with certain products and efficient support, these positive experiences were overshadowed by widespread dissatisfaction. Overall, the feedback highlights a critical need for the company to improve product consistency, enhance customer support responsiveness, and address quality control to rebuild trust with its clientele.
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Happy customer, delivered on time, good customer service
Hey! Hi people!
I ordered a suit set from you guys and it turned out to be more than awesome!
I never expected it that good but man you guys are brilliant.
I will order more stuff from you guys for sure.
Just a little update with my order, I ordered a suit set and at the time I ordered it, I checked the size chart and ordered a size bigger than my size but the set which I got is exact my size. And if would have ordered my size that must be smaller.
So I am little concerned about the Size guide. This time it's ok but I would love to shop from you, and was concerned for my future orders. Just a heads up!
But thank you
I am satisfied this time. 100/100
My 1st purchase and I am happy with the product. Delivered as promised however there's a bit issue with customer service. It's too Long to get the response from CS.
Simply beautiful. Stitching r good. Nice packed. I love DHL. Love you Mirraw. Please always try to make customer happy like me
The price I paid for this item comparison to that quality was excellent.It was quickly out of stock and I regret why I didn't order more? Excellent for gifts giving. Just it
Necklace is exactly shown same as the pic. An it is very beautiful...
Great saree awesome collection by maruti please follow link www.mirraw.com/designers/maruti--2
Perfect sizing (I got small; I am US size 6), easily to wear (after two learning trials), and looks elegant and simply amazing in a muted beige cold with brighter accents/borders! I love it! Will not wear it with black like on the picture, but with gold or burgundy red color. The fabric could be softer, but it is just beautiful. My husband also thinks do. Thank you
Ordered was delivered on time and the charges were very reasonable. I really liked the customer support team of Mirraw, they were really helpful and helped me a lot with my order. Thanks Mirraw and you customer support.
I am very satisfied with this caftan, the colors are very beautiful, the fabric is soft and of quality. Perfect size.
This is the first time I purchased from Mirraw and honestly I was awed by the quality of fabric, design, stitching and fitting. Everything deserves a 5 star rating. Thank you to Mirraw for delivering such a quality product in such a reasonable price.
I have recommended buying from Mirraw to all my friends and relatives.
Hema
Like the light weight and it's value for the price. Thank you
Some pearls went away. I had to glue them. A part of that, beautiful set.
Bangles are good. But size which I received was wrong.
So much Happy beautiful product and received exact product thanks to mirraw.
I like it very nice and just too heavy than I expected. But over all I'm Very satisfied
Delivery was little late but the product I received was very good as shown in pic I really liked very much the quality or net fabric is smooth, the sequiens are very nice and gives rich look i really liked it thankyou.
I was expecting little more good quality. What I received also is good
Excellent product at an excellent price. Very happy to receive it.
In viewing picture it was very light color but what i have been received is little bit darker then the image that was the only drawback thank you
Answer: Hi Ila, We are sorry to hear your bad experience with us. Please do share your order number so we can resolve your issue at escalation@mirraw.com. Thanks & Regards.
Answer: Yes they are fraud, I placed and order and just days of receiving the order I get an email that some part of my order is not available but the website still shows available and it can still reach the destination by the date I requested and my order has not even been shipped. The customer service agent was the rudest customer service representative and should not be in this job. She in fact went on to write that I only respond if I have any queries about any other products of this order or else my email will not be entertained.
Answer: Hi Michelle, Yes we do deliver to South Africa. It takes 10 working days after dispatch. Regards
Answer: Hi Kiran, Yes we do deliver to Canada. Please login via app or desktop, still you are facing error so you can write us on mcare@mirraw.com. Regards.
Mirraw Online Shopping sites of Indian fashion wear for women, kids wear and men at best discounted prices including fastest delivery and low cost online shopping stores