Mirraw

To follow up on my original review, below, I have now received the parcel and decided to increase my review to 4 stars instead of 1 star because the parcel ended up being delivered one day before the promised date. Also, the items were of much better quality than expected. I was also glad not to have to dispute the charge with the bank though if not happy I would have done it. It looks like they did help but were not good at communication. They also did not ship at all one item ordered. All in all not as bad as I thought. Points to improve are better communication with customers so customers feel better appreciated and the experience is better. Quality control before shipping is not infaillible. Products and end results were ok for me.

I ordered for 350$ of goods for Diwali and Mirraw changed the delivery date due to a screw up from one of their supplier. (That is the story anyway). I chased them swing the order did not ship and they started lying, acting crazy then not answering at all. Reading the reviews, I now do not expect a refund and most likely a very Kate delivery, possibly with the wrong items. I will post again once/if the parcel is received. I will dispute the charge from the credit card but not very hopeful. My advice do not order from them, you will lose money, time, energy and get frustrated. Bad company and dishonest.

Despite the bad reviews on many sites, I thought I would give Mirraw a go, bad mistake already and I haven't even received the items! My order has been delayed twice already, each time saying there's a delay in receiving the item from the supplier abd it will be 3 days more but it is now delayed by 2 weeks. I tried to cancel when I was told about the delay but was told I could not as stitching had started. This seems odd given that the items hadn't been received and weeks down the line, I've bow received an email saying the items are being sent for stitching. Very poor service and clear lies to avoid taking the responsibility of their delay and respecting it is not far for a customer to recieve items very late after the required date. The customer service is awful too, on emailing they offer a short, non helpful comments and then send a completion email stating that they have completed the query. I will follow this up with a further review, if I ever receive the items!
The people rating 5 stars is quite clearly a con and you will see they have rated only Mirraw and multiple times, shocking!

I've been using Mirraw for a few months now, and the outfits are great. Both the product and the service are of superior quality. They even provide free delivery anywhere in the world!

I wish I had read the reviews before making my purchase. First of all, the website was offering a buy one get one free deal, and as we required several lehengas for a bridal party, this deal was great for us. The website however did not let you add more than 1 product to your bag. We had called up customer service on several occasions and they refused to help saying they would call back, but never did on all occasions.

We then all purchased our lehengas separately without the deal and was quoted that we would receive our lehengas by the 9th September. The henna event was on the 16th September, and on the 15th September (day before the event), the lehenga was still in stitching. After having called Mirraw to cancel the order as it is clearly late, they refused. They are clearly frauds! Also quality of the lehenga is not like the picture.