Mirraw

Ordered a set (sari & blouse) - only one thing of 2 was delivered. Have reported the issue several times via email & phone … was ignored & never resolved after several weeks now

I bought a suit from their website on the 23 Aug 2020 and wanted to return it as it wasn't what I expected it to be. I returned it on 27th Aug 2020. After that I am continuously following up on my refund. Then on the 3rd of Sep 2020, they mailed and messaged me that the vendor has received the order and your refund process has been initiated. You will receive the refund within 5-7days. It's been 7 days since then I still haven't received my refund. They blindly just mail the same copy pasted msg again and again without actually reading what the customer has written in the mail. Totally disgusted and disappointed in Mirraw's customer service and customer policy.

Hi All.
I have made an order of Salwar suit and kids lehenga on Aug3rd. It took 2 months to deliver an order to USA. I received on Sep 26th. TO my utter disappointment the material is very bad for both the orders. The stitching is very poorly made. I should have donated my money instead of ordering in Mirraw. Never again and I truly advice please do not get tempted with nice pictures. They look very off when you receive the actual product. They say georgette and I receive some other material. And another joke is that there is no pallu oro dhupatta with my suit. Instead I got some unstitched left over piece of the material. No exaggeration but its a fact.
Very Very bad customer service. Please dont get fooled with the nice pictures and prices. They have such poor material and hence those prices. I get all bad words but just keeping myself contained.

Before even getting the items got stitched I asked them to cancel the order... It's been more than a week and still no action is taken... It's a big time waste to keep emailing and calling them asking to cancel the order. Worst customer support.
THEY THEMSELVES TOOK THE DECISION OF GOING AHEAD WITH ITEMS GETTING STITCHED WITHOUT INFORMING THE CUSTOMER SO THAT THE CUSTOMER CAN NO MORE ASK FOR CANCELLATION.

Easy purchase! No problem ordering. The only drawback was the delivery. It was due to arrive on March 31st but arrived on Tuesday, April 5th. Not too much of a delay. Well worth the wait though.

PLEASE DO NOT TRUST THESE PEOPLE. THEY WILL TAKE YOUR MONEY AND WILL NEVER DELIVER YOUR ORDER. EACH TIME THEY WILL MAKE EXCUSES WHEN YOU ARE FOLLOWING UP... ALSO, THEY WILL NOT GIVE ANY REFUND. SUCH THE WORST EXPERIENCE THAT I EVER HAD.

I ORDERED A SAREE ON 11/08 AND THE GIVEN DATE OF DELIVERY WAS 22/08. SINCE I DIDN'T RECEIVE THE ITEM ON THE STIPULATED DATE, I CONTACTED THE CUSTOMER CARE AND THEY TOLD ME THAT MY ORDER WAS RETURNED TO THEIR WAREHOUSE DUE TO SOME STITCHING ISSUES. AGAIN I WAITED FOR THE ORDER; DAYS OVER, WEEKS OVER; STILL NO REPLY... WHEN I ASKED FOR A REFUND; THEY SAID A REFUND IS NOT POSSIBLE. SUCH A FRAUD TEAM. THEY TOOK MY MONEY AND RAN AWAY

The customer service was ultimate the kind of respect they were given was very good the response was very fast and accurate the product was exactly as shown in the picture in fact I've got my delivery a day before since I requested for it Entirely Mirraw has a very large range of collection the designs are ready good that lot can be a bit more softer and better but nevertheless it was really good according to the price maybe This might be the best online shopping experience so far for me and I am surely come back again and again to shop at Mirrawthank u very much does making my day mirraw

I didn't want to give any stars but to write a review i had no choice. I just received my 8 sarees and none of them are wearable. The sarees are so short they fall above my ankles and the palu is so short its not wearable at all. Its a total farce and a con the material is stated as georgette, but when I compared them to my georgette sarees mirraw's material feels and looks very different. I can still work with the bad quality of material but how do you wear a saree that falls to your ankles and the palu comes to your low back. I have connected with someone and am waiting for a response. I will definitely be contacting the better business bureau and my bank to open a fraud case to receive my refund if they do not provide a refund or a solution from their end. Do not buy anything from this website, their sarees are a scam. I am uploading a picture for you to see the exactly how short the saree is. I will post another review after they respond along with my actions, so anyone else in the same situation can find some solace. Definitely will be vlogging about this on Instagram. Let the people see exactly what mirraw sent me.