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Mirraw

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Kentucky
1 review
5 helpful votes
Follow Sita G.
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Awful service.
November 2, 2018

Worst company.
I have had a bad experience with mirraw. Very poor business and I would not recommend this business to anyone. Poor customer service. I place my order in June 06 and their estimated shipping was in July. I waited until the end of August but didn't get my order. I emailed and called them so many times but the only thing that I heard from them was "sorry for the inconvenience, please allow us 48 to 72 hours and we will let you know about your order." They said same thing over two months. I request them to refund my money back, they refused before but finally agreed to refund my money back, but I haven't got it yet. I was not satisfied with my previous purchase too, bad quality and the item wasn't as shown in the picture. Be Aware everyone, don't waste your time and money.

Date of experience: November 2, 2018
Mirraw M. Mirraw Rep
over a year old

Hi Sita,

I know this time sorry is not enough just help me with your order details for the one which refund is pending and will get your refund done asap and there must be something not clear in your order hence thats the reason the refund is still pending so I have to look in to the same so that whatever the reason for the pending refund is will get it resolved and refund it to your account need your cooperation you can email me your details on afrin.khan@mirraw.com

Regards,
Afrin Khan.

GB
1 review
0 helpful votes
Follow Mosammat A.
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Products price dramatically & inappropriately increased within a few days. Still cheating mentioning there is price reduction for those products ongoing.
It's my first hand experience. I got multiple products on my basket, one product was £73 said there is 25% reduction but after only few days it is £118 & still showing there is 25% price reductions! Always shows inappropriate base line price! This is the example for at least 10 items I took into basket. It is extremely cheating with customers.

Date of experience: September 10, 2019
Canada
3 reviews
4 helpful votes
Follow mani k.
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I cannot give them even single star.the company does not reply to emails or phone calls. 48 hours after they issue automated ticket nothing happens. I am going to try my credit card company to get my money back. 100 percent money back guarantee, they do not know the meaning,

Date of experience: October 1, 2016
Argentina
1 review
0 helpful votes
Follow Joe I.
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Gorgeous kaftan I love it! The only minor issue is the length was just a tad shorter than I would've liked. I wanted my high heals to be covered just a bit but it's no big deal, just personal preference. The beading on the dress is beyond beautiful I was mesmerized when I opened the package! Thank you so much!

Date of experience: December 16, 2019
Australia
1 review
2 helpful votes
Follow Drupathi V.
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I bought a saree for Aus $520. The saree finally arrived but it was not the quality as advertised. When I tried to return it they said that the return postage would cost as much as the Saree. I insisted on returning it and received confirmation of delivery as per their instructions. This was over a month ago and they keep saying they have not been able to trace the returned goods. Their website boasts of easy return policy and quality of product etc.
They are a misleading and deceptive company and will strongly recommend no one buys anything from this company. Thanks to Amex, I got my money back but many others have not. Their website must be brought down and the operation shut down.

Date of experience: July 20, 2019
Argentina
1 review
0 helpful votes
Follow Scott O.
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I bought this black outfit its lovely patterns are great, but the velvet is not what I expected it ah bit stiff in material. But hey for the price I pay I cant go wrong I will still wear this as well thank you.

Date of experience: December 16, 2019
Texas
1 review
3 helpful votes
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Cheaters
October 5, 2016

I ordered 3 sarees and received only one saree. Every time you get an useless email about customer service tickets. I would rate this negative. I sent Saree for my mom's birthday and these people ruined it.

Here are my useless tickets - *******, *******

Date of experience: October 5, 2016
Australia
1 review
0 helpful votes
Follow Mani F.
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The total amount is keep changing without any reason.
We try to pay the bill but the total changing from $193 to $164. Not sure which one to accept. Then only 1 item available. Finally got a message to say it was blocked. The released for payment.

Mirraw attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 17, 2021

Good service
October 26, 2021
Previous review

Good service

Date of experience: October 26, 2021
GB
1 review
0 helpful votes
Follow Gavin S.
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Scam - do not use!
November 4, 2019

Fake delivery numbers and the general run around; total scam. I ordered a grey waistcoat and Yodel were meant to deliver it; lot of claims it had been deliver but nothing. Changed to a 24/7 address but nothing. A month later no offer or interest in helping.

Date of experience: November 4, 2019
Argentina
1 review
0 helpful votes
Follow Samir M.
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I am quite satisfied with the item, the size I ordered was true match and it fitted me perfectly. Already got so many compliments and I did recommend everyone that buy it from MIRRAW. Looking forward ton shop more as my wife also wants to try some outfits from your site.

Date of experience: December 16, 2019
Argentina
1 review
0 helpful votes
Follow Olga Y.
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This company gets many negative rewievs, but I don't regret taking the risk. My experience with them was exemplary. Everything arrived on time, with nearly perfect accordance with my order (there was a small issue with earrings, which Mirraw promptly solved for me), and the products are gorgeous.

Date of experience: December 16, 2019
Australia
1 review
4 helpful votes
Follow Robeena E.
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Please don't order anything from Mirraw. I ordered 3 sarees from them. Only received two. When questioned about 3rd one, they said it was out of stock. Money was not refunded despite emailing them many times. Two sarees I received are very poor quality. Nothing like showed in the pictures. One saree was supposed to have embroidery, but when I got it, it was cheapest net similar design as embroidery. I have spoken to them as well. They offered me 20% off. Not explained what for. I won't be buying anything anymore from them. Please share this information, so no one will get cheated.

Date of experience: August 11, 2017
Argentina
1 review
0 helpful votes
Follow Elizabeth P.
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This is a lovely and elegant piece. It was not clear from the photos that the bottom is pants and not a skirt. Would appreciate more clarity in product description. Still very happy with my salwar kameez

Date of experience: December 16, 2019
Virginia
1 review
3 helpful votes
Follow tulasi l.
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I placed a $127 of order on mirraw with order number of M******* on October 15 th 2016. Initial delivery date was assign as 27 Oct.My money is already transferred from paypal, but order is not delivered as promised I called them several times, and no one bothers to to answer the call, its pathetic service, if you cannot fulfill the order, then please do not advertise it and please refund it ASAP. This is a fraud and untrustworthy company.

Date of experience: November 13, 2016
Virginia
1 review
1 helpful vote
Follow Fathima Z.
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Just received three outfits I had ordered for Eid. All three are of really bad quality. The fabric is very very cheap looking... not at all like what you see in the picture. Terrible. And the stitching is even worse. Really bad tailoring. They didn't even bother to press after tailoring. Being a seamstress myself and I just cannot bring myself to put this stuff on me. This is an absolute waste of money. So badly stitched. Does not sit well on you at all. The pants are all short at my ankle. Never every will I buy from here again. Do not recommend this company. Now I am left without clothes for Eid. Very, very disappointed.

Date of experience: June 13, 2018
Mirraw M. Mirraw Rep
over a year old

Hi Fathima,

Greeting from Mirraw.com

I am really sorry for the bad experience you had with us.

I am assuring you that I will resolve your issue and I will be in follow-up with you till your issue gets resolved.

I have tried getting your Order number and details but unfortunately could not find, so requesting you to please help me with your Order number. So I can definitely resolve I your issue.

You can reach me on afrin.khan@mirraw.com

Regards,
Afrin Khan.

South Africa
1 review
1 helpful vote
Follow Veno N.
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I bought a lengha and paid for shipping charges but when the product arrived I am told to pay further charges which makes the product cost far more than the local shops. I have asked them to recall the item as I refuse to pay these additional costs but to date they constantly send me mails asking how was the service. What service! Pathetic... dont respond to mails... first and last I will deal with them.: People in South Africa be very wary of this website. I am still waiting for my refund.

Date of experience: April 13, 2017
Australia
1 review
6 helpful votes
Follow Bharat L.
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I have order with this company( www.Mirraw.com) order no-M******* online they never send me my order when i called staff are very rude and making drama instead of solution. Its annoying, terrible very unprofessional and cheating website don't waste your money like this website be careful while shopping from them you might loose and nothing to do instead of review guys.

Date of experience: May 25, 2017
South Africa
1 review
4 helpful votes
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Terrible
March 2, 2017

I agree with a lot of of people on this site. Had I read the reviews first I would not have ordered at all and wasted my money... i have received the goods but the material is of an inferior quality, the workmanship is also bad. The stitching and threads are coming out. It's terrible to see that company's like this send products in these conditions to customers. I will definitely spread the word that this site cheats people out of their money. Disgusted and disappointed in my first online Indian experience.

Date of experience: March 2, 2017
GB
1 review
2 helpful votes
Follow Priya E.
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I was so impressed by all the products in this website, But as a usual act of caution, I only ordered 1 salwar from them and then wanted to order another huge list of items.
But the salwar that was delivered was so cheap material and bad colour shade, design. It was not worth the price I paid for. It looks similar to what was displayed, but not the same kind. I send them feedback and unistalled the app from my phone. But they never bothered to respond. Its been more than 5 months now and still never feel like wearing that salwar. Very bad don't buy. Or buy some cheap product and test first.

Date of experience: November 22, 2016
Illinois
1 review
3 helpful votes
Follow Farhana L.
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Terrible Experience
March 29, 2016

I ordered ten items, and received only nine. Of the nine I did receive, two were incorrect. All my attempts at contacting Mirraw.com to resolve the issue failed. The items were of poor quality and the shipping was delayed for over a month past the date they promised. I would not advise anyone to buy from them.

Date of experience: March 29, 2016

Overview

Mirraw has a rating of 2.5 stars from 2,409 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mirraw most frequently mention customer service, poor quality and bad experience. Mirraw ranks 4th among Indian Clothing sites.

service
179
value
148
shipping
149
returns
95
quality
291
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39,171 reviews
+137