• MiniInTheBox

MiniInTheBox

Overview

MiniInTheBox has a rating of 2.9 stars from 2,354 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MiniInTheBox most frequently mention customer service, business days, and tracking number problems. MiniInTheBox ranks 5th among Wholesale Clothing sites.

  • Service
    273
  • Value
    259
  • Shipping
    270
  • Returns
    195
  • Quality
    246

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
9
130
See all photos

What reviewers want you to know

Positive highlights

  • Their customer service has been responsive and usually responds within 24 hours.
  • Very recommended site for cheap prices, high quality products and fast shipping!

Critical highlights

  • Impossible to get to their customer service, no email or phone number.
  • After 2 month and 2 complaints, I am still waiting for my phone case.
How would you rate MiniInTheBox?
Top Positive Review

“Excellent site, great products, low prices.”

footfan f.
8/13/19

Plastic Multifunction Fruit Peeler & Grater Excellent kitchen tool. Very helpful and easy for use. Its a quality product for great low price. Very durable, convenient for the fingers, good looking and very effective. Simply the best. I received orange one and will buy more of them. Very pleased. I recommend this item.

Top Critical Review

“Do NOT waste your money”

N B.
1/3/24

MiniIn The Box and parent company Light In the Box are willing to take your Money. BUT, they won't return your requests for return, even if their return directions are followed. Items sent were NOT what was ordered. It took more than 9 weeks to receive the order. Worst company ever. DON'T waste your time or money. FYI - the picture attached was what I ordered, BUT NOT what I received!

Reviews (2,354)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (266) phone number (28) phone case (62) order number (26) quality products (38) order anything (19)
Thumbnail of user mehboobr
1 review
0 helpful votes
May 11th, 2016

I bought item for my office colleagues, they are very happy to receive it. Its well finished and good quality at this price; customer service as always very helpful, shipped very fast. Thank you

Thumbnail of user mathildel
1 review
0 helpful votes
June 13th, 2016

Un site fiable avec certes des frais supplémentaires de douanes qui peuvent n'être que rajouter à la livraison mais qui sont évitables par l'ajout d'une petite assurance à la commande de 2-3euros il me semble. Des prix super abordables et la qualité qui va avec, donc je recommande ce site même si parfois les délais de livraisons peuvent être long le service après vente assure!

Thumbnail of user giuliap3
1 review
0 helpful votes
October 13th, 2017

Se non fosse per i tempi di attesa della spedizione sarebbe il top! Trovo sempre cose particolari che sono sempre uguali alle foto. Lattendibilità è massima e la serietà pure!

Thumbnail of user missaelv
1 review
1 helpful vote
October 13th, 2017

Al fin tengo mi pedido y este producto en mis manos!
Puedo decir que sé muy bien, sé que me servirá mucho...
Ahora solo espero se llegue el día de poder usarlo

Thumbnail of user heatherd207
3 reviews
1 helpful vote
April 28th, 2019

Site is worth checking out. I've got some really good deals here! You won't be disappointed. I go to this website through their app quite regularly.

Thumbnail of user alexandrad17
1 review
0 helpful votes
March 3rd, 2017

Très satisfaite du site bien que la livraison sois assez longue ou assez chère
Je recommanderai
Des prix introuvable ailleurs et bonne qualité

Thumbnail of user andoresos
1 review
0 helpful votes
May 13th, 2016

They try all time have 100% confortable service, is good i love this page, 100% trustworthy and safe

Tip for consumers:
100% trustworthy and safe

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeremyb80
1 review
1 helpful vote
October 29th, 2016

Great website which delivers quickly and the products were in a good state. Little expensively and comprehensive after-sales service, cool!

Thumbnail of user mirandav3
1 review
0 helpful votes
March 10th, 2017

Leuke, betaalbare producten. Goede klantenservice. Heb nu een paar keer besteld en ben zeer tevreden over kwaliteit en prijs.!

Thumbnail of user evelynet
1 review
0 helpful votes
March 10th, 2017

Os Produtos são de ótima qualidade. Site confiável e diversificado. Com certeza comprarei novamente outros produtos. Recomendo a todos!

Thumbnail of user louised48
1 review
0 helpful votes
April 5th, 2017

Ordered a phone case for a new Huawei phone that I got. On the website I searched for the particular phone and found a case that I really like. However, once the case arrived I found that it didn't fit my phone. After raising this issue with mini in the box they were very quick to resolve the matter which was greatly appreciated.

Thumbnail of user minii
Mini I. – MiniInTheBox Rep

Dear Customer,

The compatible model you choose is Honor 5A/Y6 II instead of Huawei P9 Lite. You can refer to this screenshot:
https://www.lightinthebox.com/download/739b4a73-ea2e-431b-b613-3e8a56f3c51b

The supervisor of customer service created one ticket for you. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=15132452

Sincerely,
MiniInTheBox Customer Service

Thumbnail of user tims104
1 review
2 helpful votes
January 2nd, 2016

If you are okay with the fact that you need to wait 1 month for your order to arrive, this site is okay. Customer service is good, something was broken after a month of usage, and they directly shipped a new one. (Took a month, but hey, it was sent free?). Just have some patience with the company and don't take risks with birthday presents, christmas presents and etc..

Tip for consumers:
Don't exceed the amount of 15-20 euro. If you exceed this amount, chances are high that you need to pay taxes on your order. (You can always add an insurance for this at the website of Miniinthebox if the product is higher than this price)

Thumbnail of user ritas69
1 review
0 helpful votes
July 21st, 2017

Fiquei muito satisfeita com a minha encomenda, vinha tudo bem embalado num envelope almofadado e em perfeito estado, inclusive as capas tal e qual aquilo que imginei. Adorei a minha compra :)

Thumbnail of user jeroenw8
1 review
0 helpful votes
July 24th, 2017

I ordered a cable I was not able to find in any electronics shop. Was smoothly delivered and worked out of the box.

Thumbnail of user antoonk
1 review
1 helpful vote
September 5th, 2018

De producten die ik besteld heb zijn goed afgeleverd en in een redelijke termijn, nadat ik contact heb gehad met de klantenservice was mijn pakket binnen de tijd.

Thumbnail of user julias87
1 review
0 helpful votes
March 10th, 2017

La verdad es que todos los productos están muy bien. Es cierto que hay que tener cuidado con lo que se pedi ya que no siempre es igual que en las fotos. Otro problema es que a veces todo tarda bastante más que lo que dicen que va a tardar, pero el servicio al cliente es muy bueno y si hace falta lo envían de nuevo y hasta con más rapidez.

Thumbnail of user peters238
1 review
0 helpful votes
May 24th, 2016

I have been using this site for some time now and apart from the time the items take to arrive I cannot fault their service. The products are good value and when they do not come up to scratch, the refunds policy works well. The only downside is the length of time of delivery but (a) it is free and (b) I anticipate this and am a patient type so no problem there

Thumbnail of user teresad33
1 review
0 helpful votes
March 3rd, 2017

Muy recomendable por la calidad y el precio. Incluso el serbio post venta es bueno. Todo lo que he pedido ha llegado correctamente, salvo una vez que pedí un reloj y recibí otro modelo. Pero me reembolsaron el dinero. Así que muy bien.

Thumbnail of user emmat55
1 review
0 helpful votes
March 8th, 2017

Site de confiance. M'a remboursé un produit dont je n'avais pas commande le modèle.
Le sav répond rapidement.

Thumbnail of user nellieb22
1 review
2 helpful votes
December 18th, 2016

Ordered 8 days ago, paid extra for 3-5 day shipping, nothing here yet. Really frustrated because they were gifts for my students. I can't contact customer service because the website won't let me submit my request. It says 'access denied' when I try to send it. I would not recommend this site for anything! This is bad business!

UPDATE! After writing this review, I was contacted by the company and was eventually refunded the extra shipping I paid. I finally received my order after 3 weeks. Good products, but if you need it in a timely manner, you may want to reconsider this site.

Thumbnail of user minii
Mini I. – MiniInTheBox Rep

Dear Customer,

We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.

The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=14192672

Sincerely,
MiniInTheBox Customer Service

Thumbnail of user ashtonm12
1 review
2 helpful votes
May 7th, 2017

Ordered a gear S3 watch and which took 3-4 weeks to arrive. But the band sizing was different on both ends so one end didnt fit. Advertised at 22mm but only one end of the band was. Customer service does not provide an email or chat contact function. You need to fill in a return request repeatedly to ask them what is going on. Has been 2 weeks going into the 3rd with no reponse.
** This issue was resolved with offer of refund without returning item. This simplified the process greatly.

Thumbnail of user minii
Mini I. – MiniInTheBox Rep

Dear Customer,

Usually we use our ticket center to keep in touch with our customers, I guess you might don't know how to create a ticket. No worries, the supervisor of customer service created one for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile) You can find your ticket refer to following picture or this link: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=15339752

The item you choose is for Gear S3. It should fit this type. But it may not fit well for other types even though the same width. If there is any problem fit this watch, we will take our responsibility.

Sincerely,
MiniInTheBox Customer Service

Thumbnail of user timv23
1 review
0 helpful votes
July 21st, 2017

It's a nice site with good cheap products and a nice customer service. The few times that my product showed up broken I got a refund immediately. Over all a great service and good products!

Thumbnail of user annaritas
1 review
0 helpful votes
May 24th, 2016

Ho ricevuto i miei 4 orologi corrispondenti perfettamente alla descrizione del sito mini in The box, sono soddisfatta del mio acquisto e suggerisco il sito ad altri compratori perché attendibili nel pagamento e nella ricezione dell oggetto, ma soprattuto il servizio clienti/assistenza per richiede info è efficientissimo!

Thumbnail of user williamh163
1 review
0 helpful votes
March 22nd, 2016

Having placed an order, then reading the bad reviews with sinking hearts, it was with absolute delight that we received all our goods today (in time for holiday tomorrow :) ) - delivery time was excellent and goods very satisfactory. We will definitely use them again.

Value
Shipping
Quality
Thumbnail of user dickn7
1 review
0 helpful votes
May 3rd, 2016

Goede zaak om allerlei elektronica en gadgets te kopen.
Prima spul en geen gezeur als iets niet in order is: geld
Terug of vervangend artikel.
Enig minpuntje is, dat het verzenden nogal lang duurt.
Maar ja, dat is meestal wel gratis. ;)

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.

Business History

Spread the word. Tell your friends what companies they can trust. Sharing is caring.

Company Representative

Thumbnail of user minii
Mini I.
Typically does not respond to reviews
feedback@lightinthebox.com

How do I know I can trust these reviews about MiniInTheBox?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about MiniInTheBox?