Minel AU

Ordered a size 16 pant suit matching my measurements. Was sent the equivalent of a size 12 in correct style and colour. Immediately requested replacement in size 16. No way. Advised to sell it and accept 10% compensation. After about 20 emails accepted 50% and the outfit. Would never use this company - based in China I have now discovered, poor customer service, only fair make up of goods

I carefully read specifications to ensure I am getting something that will meet my needs. The dress I received was a different fabric, and lacked the zipper in the back of the dress. Apart from the undeniable specification failures, the dress is poorly manufactured, with threads hanging loose, and fabric that is very sheer and unlined. The colour is more peach/apricot than champagne.I wish I'd read these reviews before putting my faith in the specifications. The request for refund has so far been Mat with a less-than-appropriate response, indicating that my concerns had either been ignored or misunderstood as it was suggested that I have the dress altered to fit locally.

I too wanted to return a dress due to change of mind for a refund as per their returns policy on their website. They kept saying no for various reasons. I told them I was making complaints to ACCC and NSW office of fair trading. They then offered a refund if I return the dress to China. I'm now refuting that I should pay for postage, tracking and insurance overseas given it's an Australian company. Its unreasonable postage. It really helps to know your consumer rights.

I ordered 2 dresses for a wedding both arrived late They were not made to custom size ordered Very poor quality and workmanship Absolutely appalling Trying to get a refund but they are dodging with vague replies and calling me Dear! Lost almost AUD 500. This website must be shutdown. Responses slow and extremely vague. Do not buy anything from here!

My Mum who is a low paid health worker bought my AUD$304.00 wedding dress from this site - the beach wedding dress to my knees in the ivory. It was absolutely beautiful in the photo. In reality it looks like a child's dress up costume. Its too big, has a huge bust (I'm 4 foot 10 inches and 48 kg) is poorly sewn and the lace is itchy.
I asked for a refund but they refused. They offered to make the exact same dress but I don't want another. I asked them to make a different one in compensation but its $80 more than the original so they just stopped communicating with me.
I am now in the process of going through the Australian Fair Trade commission to ask advise.
NEVER never trust this site. Its so upsetting and unfair.
I've since bought a new beautiful dress from Review Australia for AUD$400 and its 150% better than the cheap drag queen frock Minel sent me.

Poor quality clothing, terrible customer service! Do not shop here! They wasted my time emailing me back and forth when I asked for a return, telling me that delivery costs too much and that my item may go missing during shipment. Do not shop here!

I've had an awful experience very similar to others from this company Trying to get a refund is near impossible. I bought a dress last October for my wedding, when it came it was nothing like the dress pictured in the catelogue, awful material and although I sent my measurements didnt fit properly As the bride I had to find another outfit in the middle of a pandemic when all the dress shops were closed! I would give them a zero rating if I had the option. Do not buy from this company they are rip pff merchants, although they said thay would give me a refund I am still waiting. Not only did I lose my money for the dress, I sent back the original dress and paid postage on top of it.

Do not buy from this company. I got an aweful aftersale experience from this company. The dress I ordered was unwearable and a refund from them was almost impossible. I had to find another dress for the wedding I was going. I would give a negative rating if I could.

I'm disgusted in these people, I payed $380 for a wedding dress and got a completely un ware able cheap dress that was the wrong colour, bust 3 times to big, hips way to tight, way to long, doesnt even touch my skin around the rib cage, looks absolutely nothing like the pictures, and came with 4 holes in the lace! I begged for a refund as I sent my own measurement's and was offered a 8% refund that's about $28 Aussie dollars! Are you kidding me? DO NOT buy from hear ladies you will be sorry! I believe any good reviews are written by them, they are criminal's and we have to stop letting them get away with it so spread the word!

Custom ordered a dress for my daughters formal at a cost of $230.00 It was delivered way too big for my daughter. The the bust looks like it would fit someone with a DD cup bra size. My daughter is a 12 c. Halter length way too long and waist also. Took it to a dress maker who advised she cannot alter it. Minel will not give my money back, offered 10% refund, on looking up others reviews I know this 10% will not appear. This sight used to be Jade Gowns. I know now why they changed their name. Alot of disappointed people across the globe. Rip off company. My daughter is devastated as money is short in our family, and we have just lost $230 with no dress to wear. BUYER BEWARE.

This website is a joke! Its an Australian website run from Hong Kong and all the writing on their website is written in broken english. There is no contact phone number only email and response time from the company is poor. I asked to cancel my order within 24hours of making it and as per their refund policy i was owed a full refund which they will not give me after countless emails and have offered they keep 70% of the dress cost and give me 30% back or they can still mail me the dress. Unacceptable!
They just want to scam me out of my hard earned money even though i followed their refund policy
Disgusting company!

My experience is exactly the same as others. Fell in love with my wedding dress online and didn't read the reviews before buying. BIG MISTAKE! The dress arrived, wrong colour, wrong size, cheap beading that was completely different to the photos. I emailed customer service explaining my situation, including photos and the original sizing I had ordered - their refund policy entitled me to a new dress or a refund. I asked for both solutions. They told me to get a quote to get it altered. Which would have cost me $150.00. I asked for the $150 + $30 that it cost to get it altered to "my size". They offered 8% of the dress cost. $320 / 8% = $25.60. Wtf?! I pleaded, threatened with bad reviews. They then offered me 10%. I threatened again. They told me that's all they would offer. So I conceded. Still no refund after 2 weeks of confirming 10% back.

DO NOT ORDER FROM THIS SITE!