• Milanoo

Milanoo

Overview

Milanoo has a rating of 2.53 stars from 888 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Milanoo most frequently mention customer service, wedding dress, and return policy problems. Milanoo ranks 313th among Women's Clothing sites.

  • Service
    109
  • Value
    108
  • Shipping
    111
  • Returns
    80
  • Quality
    110

This company does not typically respond to reviews

Positive reviews (last 12 months): 46.7%
Positive
7
Neutral
0
Negative
8
65
See all photos

What reviewers want you to know

Positive highlights

  • Great website, good prices and excellent customer service.
  • I found an amazing wedding dress on this site, and was worried since it was so cheap.

Critical highlights

  • I measured myself and ordered according to their size chart, which is wrong.
  • In addition to the fact that their customer service is very bad and their return policy does not convince me at all.
How would you rate Milanoo?
Top Positive Review

“Impressed by Customer Care!”

Conner B.
11/13/23

I'm genuinely impressed by their customer care! Their attention to detail and willingness to help made my shopping experience delightful

Top Critical Review

“NEVER AGAIN!”

Pamina B.
2/19/24

Do not order from this company - the quality isn´t good and the retrun policy is even worse! I am from Germany and they made it such a hustle to return a never worn Jumpsuit. I had to give reasons why I wanted it to be return and had to add pictures, then they were telling me I didn´t do the measuerement properly. And they do not pay for the return. So it might be fine if you order and it perfectly fits but as soon as you need to send something back it will be a nightmare! I will never order from Milanoo again!

Reviews (888)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (149) size chart (28) return policy (31) wedding dress (43) restocking fee (17)
Thumbnail of user betha126
2 reviews
3 helpful votes
April 28th, 2022
Verified purchase

This company is in China, so keep that in mind when you order. There is no "fast shipping" from China.
When I pay $29 for a dress, I am not expecting something more than what I am paying for. With that in mind, I just received 8 dresses (for going out to clubs) and am very happy with all 8! Yes, I waited 3 weeks for shipping but I expected that. Check the photos and the fabric content before you purchase and you won't have any surprises. Returning to China is too expensive so shop wisely. I am happy with my purchase and will purchase again.

Tip for consumers:
Be patient, shipping is very slow.

Products used:
Dresses

Value
Shipping
Quality
Thumbnail of user spelat
1 review
3 helpful votes
March 19th, 2017

I ordered from milanoo about 3 times now. I alawys received my items about a month later. Once I, among other things, ordered some nail polish and did not come, and another time the leggings were out of stock, both times they refounded imediatly. There was no problem comunicating with them.
And the products I have received, mostly I was happy with. Compared with the low prices the quality is good.

Thumbnail of user abigailb30
1 review
1 helpful vote
May 6th, 2018

Everything about this dress was better than expected even with the positive reviews. The dress arrived before I expected, which was fortunate for me. It fit nicely, was high quality in terms of fabric and was well received by family, friends and most importantly my partner (now husband)!

Thumbnail of user meghans13
1 review
3 helpful votes
January 25th, 2016

Milanoo quickly reimbursed my Paypal account when I contacted them about my shoes not being able to be shipped to me in time for an event. Be aware if you are ordering from US it will take 12 business days for processing on top for estimated shipping time. Milanoo customer support was fast to respond. Thank you!

Thumbnail of user robink366
1 review
0 helpful votes
May 3rd, 2021

When notified the customer care representative rectified the situation and expedited a replacement order.
The coat was very nice but be aware that the sizes do run a bit small. I had allowed for this maybe being the case.

Tip for consumers:
clothes sizing is small - allow for one size larger

Products used:
clothes

Service
Value
Shipping
Quality
Thumbnail of user joj112
1 review
0 helpful votes
April 1st, 2019

Satisfaite dans l'emsemble, beaucoup de choix et souvent des promotions. Par contre je trouve la livraison chère, et il faudrais un bon en cas re retour, car à 20 euro juste pour le renvoie des articles, ça reviens beaucoup plus cher à la fin. Niveau qualité des vêtements, je suis plutôt satisfaite sur les coupes de vêtement qui mette vraiment en valeur.

Thumbnail of user customers8
Milanoo C. – Milanoo Rep

Cher Client,

On vous remercie pour d’avoir acheté dans notre site et laissé des bonnes commentaires.
C’est notre honneur de vous offrir des produits dont vous avez besoin. On espère cordialement que les produits vous ont apporté de satisfaction. On ferra notre meilleurs dans le futur pour vous offrir de meilleurs produits et services.
On vous remercie de nouveau pour votre intérêt sur notre site!

Salutations distinguées
Équipe de Service Clientèle de Milanoo

Thumbnail of user miriamp107
0 reviews
0 helpful votes
June 26th, 2022

Al momento sono soddisfatta dell'acquisto, spedizione rapida, lo consiglio...

Products used:
E'un vestito per carnevale

Service
Value
Shipping
Quality
Thumbnail of user deel17
1 review
1 helpful vote
April 6th, 2014

This dress is awesome! I didn't know it was going to really be in two parts but I think I like that better. I got the custom size so it fits perfect. Just one suggestion, I put 18 inches and it's maybe 3 inches above my knees without the petticoat, so if you want a longer skirt (maybe to the knee) go for 21 or 22 inches. (Also you might want to get a petticoat separately there is a "under skirt" that comes with it that is very puffy but I got one just in case. Hope this helps!

Thumbnail of user garrets1
1 review
1 helpful vote
March 15th, 2014

Ein sehr schönes Kleid! Hab es mir in der Farbe Weintraube bestellt und bin sehr überrascht! Das Kleid kam knapp 2 Wochen nach der online Bestellung bei mir per Post an! Mängel: ein kleiner Fleck im Stoff, Stecknadellöcher sind im Chiffonstoff minimal sichtbar. Sonst wirklich ein wunderbares Kleid mit sauberer Verarbeitung, vorallem wenn man den Preis bedenkt! Vielen Dank für die äußerst schnelle Lieferung!

Thumbnail of user madelynr3
4 reviews
7 helpful votes
June 28th, 2018

I bought the white, lace, boho, maxi dress for our vow renewal for about $38 including shipping. I chose a larger size up, based on Chinese sizes compared to US. The dress fit perfectly, except that the neckline was about an eighth of an inch off on one side. As a seamstress and photographer, I could tell, but I think I can adjust it. Also, the lace is unfinished on all of the edges of the dress, so I hemmed the arms, the bottom hem and the trim near the bottom of the dress. So far, I've spent about 3 hours adjusting the dress, but the price was right. I added a white ribbon around the empire waist and tied it around the back, to make the dress look more finished. If you want a dress that looks more finished and don't want to get the lace hemmed, I suggest you buy a different dress. Otherwise, this one will do fine. Update: I wore the dress once and the lace is beginning to fray (pull apart). So I would say this dress is good for a few wearings.

Thumbnail of user susannas2
1 review
3 helpful votes
August 10th, 2014

Interesting, efficient and helpful staff. Articles of quality, comply with descriptions on the site. Shipping swift and easy to track. Recommended!

Thumbnail of user reannar2
1 review
0 helpful votes
November 6th, 2020

I paid 27.89 for expedited shipping (1-2 business days) and ordered it in the 23 and didn't get it until October 30th and I was so lucky it got to me right before Halloween and let me tell you that costume was amazing I was Harley Quinn and I loved the set they gave but the choker needs to be bought in store because it's not that good but they did an amazing job with quality. The shipping was the only thing I had an issue with. I recommend them but get regular shipping and don't wait last second!

Thumbnail of user mercedest
1 review
1 helpful vote
April 14th, 2015

The quality of this second dress was just as amazing as the first one... I would definitely order from them again. Shipping and processing does take a bit of time so plan accordingly...

Thumbnail of user agustinh12
1 review
4 helpful votes
April 10th, 2014

I just received the dress today. And it's perfect! Very nice material and quality of sewing is good. The only thing is that dress is a little bit longer than I ordered. But my customer was very satisfied and happy with the dress. Great customer service. The dress was shipped out only 5 days after I placed order! Great job, Milanoo!

Thumbnail of user hyoj
2 reviews
3 helpful votes
February 11th, 2015

This is a great shopping experience, even i saw many negative reviews there. My package comes quickly, and love the goods very much, thanks!

Thumbnail of user rumizd
1 review
0 helpful votes
May 23rd, 2014

Sehr schneller Versand! Hab mein Kleid am 09. März bestellt und gleich gezahlt, am 13. April war es schon bei mir! Musste bei Annahme meines Pakets nochmals 28 Euro an den Lieferanten bezahlen - anscheinend weil mein Paket auch durch Länder gereist ist, welche nicht der EU angehören. Alles in Allem - ich bin mit dem kleid optisch zufrieden, auch die größe passt

Thumbnail of user mudassirs1
3 reviews
1 helpful vote
January 28th, 2021

Milanoo deal is also very great deal... Discount on this deal is also very attractive. Its a business mind deal. I am vry happy about this deal

Tip for consumers:
Great quality must use

Products used:
Belts

Service
Value
Shipping
Returns
Quality
Thumbnail of user keet2
1 review
2 helpful votes
January 31st, 2014

Item #*******216: I love this suit but it runs small, so I need to exchange it for an xlarge which usually I'm a large. Really good material & design. The only complaint is that there is no return process or the partial credit. I'm just not use to that in America.

Order number en_mi_*******540_143

Thumbnail of user franciss27
1 review
1 helpful vote
May 24th, 2014

I got the dress from the mail yesterday, it was... amazing! I love everything about it, especially its quality. The only thing is the petite-coat I got was a little bit longer then the dress itself, but that can easily be fixed by pulling the petite-coat up a bit more than it should be. But over all the dress fits perfectly and looks stunning!

Thumbnail of user robertas78
1 review
1 helpful vote
March 13th, 2019

Non do 5 stelle perchè i tempi di preparazione dell'ordine sono veramente esagerti 3 mesi. Per i i prodotti sono soddisfatta e anche i prezzi.

Thumbnail of user customers8
Milanoo C. – Milanoo Rep

Caro cliente,

Grazie per l'acquisto su Milanoo e averci dato un commento favorevole.
Siamo onorati di poterLe fornire i prodotti di cui ha bisogno. Speriamo sinceramente che i nostri prodotti portino felicità a Lei. Faremo del nostro meglio per offrire prodotti e servizi migliori a tutti.
Grazie di nuovo per la Sua attenzione al nostro sito web!

Cordiali saluti,
Servizio clienti di Milanoo

Thumbnail of user megand5
1 review
2 helpful votes
January 19th, 2014

I had read all the horrible reviews about the site before ordering, but took a risk and ordered my prom dress. The online chat assistants helped me edit my order when I changed my mind about the color, and the dress still arrived early. The fit wasn't perfect because I had ordered the general size, so I would recommend doing tailor made, but the color and quality were wonderful. Very impressed.

Thumbnail of user sherrys72
1 review
1 helpful vote
February 22nd, 2017

I ordered shoes and a wedding dress at separate times. Both took about three weeks to arrive. I was panicky because my account showed no orders after I paid. I emailed several times but was ultimately satisfied when the packages arrived. If you plan ahead and allow enough time, the quality is good. I can't speak about all products since I've only ordered two items.

Thumbnail of user donnas41
1 review
2 helpful votes
June 1st, 2014

Its amazing. I got my custom made from this very site. I got it on time and the quality is worth every cent I paid for! I highly recommend this site, this Chung Li costume and the custom making. The sad part is that it doesn't come with Chung Li Bracelet but I made my from the dollar store however it does come with the hair gear! :D. lol Good luck

Thumbnail of user yb10
1 review
6 helpful votes
January 19th, 2016

I have seen the negative reviews for Milanoo but they really worked for me! I can honestly say that I would never have ordered from them if I had seen the reviews on this site. Thankfully I did not see the reviews until two days after I had ordered. We had ordered twenty dresses for all the girls in our extended family for a wedding. I frantically called them up (I found the right number by googling it. You need the china number not the UK number on their website) to try cancel the order but they told me that production had already begun and they could not cancel. I was very upset and told them I do not trust them and that they have a bad reputation but they were able to reassure me that the dresses would be good quality and correctly sized. To make a long story short the dresses came today and they are adorable. They fit really well. BTW the shipping took four days all the way from china! We are very happy.
One thing I would mention. We ordered an elegant simple dress. It could be they don't do as well with complicated ones that are full of ruffles and sequins.
Far di vos farshteyn Yiddish. I ch bin a yid un far unz hut es geven zayer gut.

Thumbnail of user maggiez1
1 review
1 helpful vote
May 17th, 2013

I ordered item *******.
I got tons of nice comments from friends and strangers at the water park. The swim suit wasn't exactly how I thought it would be, but I still like it. For instance, mine had turquoise stripes between the green and the white ones. Good thing turquoise is my favorite color. Also the bows and ruffles were sewn on a bit strangely. The skirted part was also shorter than I would have liked. Still, this is a great swimsuit!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Milanoo is a discount online clothing store based in China. Milanoo sells everything from wedding dresses to women's clothing to shoes and handbags.

Business History

Founded in 2008, Milanoo.com is a leading online retail store based in Chengdu, China specializing in selling men’s and women’s clothing, wedding and special events items, shoes and a wide variety of other products. We always strive to provide our customers with high quality products at a competitive price and cater to customer's explicit needs.

Company Representative

Thumbnail of user customers8
Milanoo C.
Typically does not respond to reviews

How do I know I can trust these reviews about Milanoo?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Milanoo?