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The company demonstrates a divided reputation among customers, with some praising the quality and fit of the dresses, particularly for special occasions like proms and weddings, highlighting good communication and timely delivery. However, numerous complaints point to significant issues with product accuracy, poor customer service, and difficulties with returns and refunds. Many customers express dissatisfaction with receiving items that do not match their expectations based on online images, leading to feelings of being misled. Overall, while there are positive experiences, the prevalence of negative feedback suggests a need for improvement in customer support and product consistency.
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Wore this dress for my engagement photo shoot. I could not have picked a better choice. I had been searching for months for the perfect dress and because of COVID, I really had to rely on the reviews of others. And the reviews on this dress did not lie! It was perfect!
Ordering formal wear online is always a gamble but in this case we won! The seller has excellent communication and made the dress exactly as per my daughter's measurements and she absolutely loves it. It looks to be sturdy and well made!
This dress is amazing for the price. I wore it as my wedding dress and it was perfect. It shipped prime and was here on time, and I just went by my measurements and it fit perfectly. I would recommend for anyone on a budget.
I was a little nervous because of ordering on line and because the price is so low, but this dress is absolutely amazing! It fits perfect, just a little too long but not bad! The quality is amazing! No complaints! (I cut off the cleavage covering, I didn't like how it looked, but I had no trouble in cutting it) :)
Love this dress. I got it for an event for my Sorority and I got compliments all night. Definitely something I want to wear again.
It gets the job done, it's not expensive so don't expect top quality material, it's not thick so if u have to wear a waist trainer or something make sure it's a smooth one or u have some type of slip. Otherwise it's a nice dress.
I purchased a homecoming dress from miagal.com. They falsely advertised the dress. The dress on the left is what I ordered and the dress on the right is what I received. As you can see, there is no silver beading on the dress they sent me. I have emailed them and they will not refund me or compensate in any way. I have reported them to the better business bureau. Shop elsewhere!
I ordered a dress and when it arrived it was very nice, however it was the wrong color an slightly off on size. Maybe a few inches to tight. Their return policy states it can only be returned if it's their error basically an within 7days. I emailed literally 15 min after opening. I then re measured myself and checked it against their site, I had the size right, also they say the color in the "as shown" photo can be slightly askew per our computer screen, so I found the dress it is clearly black not blue an when you click on the color options an click on the navy the photo changes yet when I click on black the photo stayed the same. Again their error. It arrived so fast an it is nice that I figured no big deal just exchange it an I'll still have it in time for the party. I was then greeted with an extremely curt email saying they don't exchange anything because everything is custom made, an that IF I qualify for the return I'd have to pay shipping and a 30% restock fee. What? You make the wrong color dress an I'm supposed to give you 30% to fix your mistake? Terrible business practices. I won't give them any more money - I'd rather pay the local seamstress to adjust it an then live with the color. Thankful it's dark navy not some bright blue. But I also won't battle with a company like this over a hundred dollars - I'm sure that's exactly what they bank in but we have enough stress with covid in our world than to deal with them. The dress is nice, also if you leave a negative review on their website it deletes it immediately.
Poor customer service... biggest scam out there, does not provide return label with purchase, and when you request one they come back with needing pictures of item, and when you provide pictures they still refuse returning! With if the color wasn't what you were expecting! SCAM! STAY WAY
This company has zero integrity. I had multiple issues with this company. The difference between the website pictures and the gown they sent, is astronomical! The dress they sent looks like Grandma's dollie! Not a beautiful wedding gown. The fabric is completely different. The communications are abhorrent. I have sent over 20 emails. 1st trying to get the gown on time (which I paid extra for), then trying to get the actual gown ordered or a return. The most they offer is 10%. I spent almost $400 for 2 gowns. 1 was passible (even though not the same material), the other is garbage. You can buy it at JC Penny for $35.
Where do I start? I ordered a dress from myagal.com as a trial for my bridesmaid dresses. The dress was pink with silver beading in the pictire, when the dress arrived it was a horrible cheap fabric, the size was bigger than requested (even though we did custom sizing) and the beading ws GOLD, a horrible cheap lookokg gold beading all over the bodice of the dress.
Customer service does not help you and they only said theyccould refund me 5% of what ai paid. Horrible website, customer service and cheap looking gowns. The pictires they use on their webside are stolen and they just recreate the dress the best way they know how.
Do NOT BUY unless you want to throw your money away at a dress that will look like a middle achool project.
Do not purchase from this website. Product is cheap and pictures are deceiving. For there asking price you can go to the mall and get a dress better. I ordered 2 dresses and both are horrible. Not as pictured and the company has not return my email or refunded me my money
DO BUY!
Do not buy from here! I ordered 2 dresses and only 1 arrived. After waiting another week I reached out and they want to see pictures of my package. There was no tampering with the package, they just didn't mail the dress! Will have to make a claim through my credit card company. The other dress is complete garbage.
Quality was outstanding dress was only 178.00 and measured myself sent measurements and was made to my size fit perfect and was gorgeous! It took 2 weeks to get it great service.
This company is AWFUL. Their product is cheap and poorly constructed. They are dishonest and impossible to contact.
I ordered a dress for my daughters homecoming. Reviewed their size chart, measured her, bust was a size 2, waist a size 4, hips smack dab in the middle of a size4 and a 6. My daughter wears size 4 bottoms and a small top so i went with a size4. We had ordered 3 other dresses from different websites all a size4 and they all fit. She returned two she did not like and kept 1. We were waiting on the dress from miagal to make our final selection! Miagals dress came and it was so small! A good three inches from zipping! Went to return the dress and they wont take it back! Somehow it is my fault! Never ever order from this company! Wish i would of read the reviews before ordering! This company is running a big scam!
I ORDER A DRESS I PAID $178.00 IT WAS HORRIBLE I CONTACT THE SELLER.
TO REFUND MY MONEY, BUT SHE ASK MY SO MANY QUESTIONS. I SENT ALL SHE ASKED ME BUT STILL DIDN'T REFUND ME NOTHING. SO I HAD TO THROW IT AWAY. I LOST ALL MY MONEY. PAYPAL DIDN'T DO ANYTHING BECAUSE THIS COMPANY IS NOT COVER UNDER PAYPAL PROTECTION. IF I COULD GIVE IT A ZERO, I WOULD DO IT. THESE CHINESE PEOPLE DON'T WANT TO LOOSE MONY, BUT SO WE WOULD. SO BECAREFUL DON'T LOOSE YOUR MONEY.
I'm actually happy with what I got :) It's great quality and very much alike with the picture! The first picture is what it looks like before any tailoring. I suggest to use sticky bra with this type of dress because it's very revealing on the front. Nonetheless, I felt happy with the results.
If you have any question you can *******@kiimaaye on ig :)
I honestly couldn't be more satisfied with the dress. Not only was I hesitant to order such a dress online but also did I ordered 3 weeks before prom hoping I'd receive it on time. I received this dress in a week and a half and it did not disappoint me at all. True to size and color. I'm 5'1 & weight 125 & got a size 2. Could've went up a size bigger but overall it was great ordering from Miagal. Would totally recommend to anybody.
I orderd a dress for my daughter graduation I paid $27.00 for fast shipping. I recived dress it was cheap fabric and nothing like picture and false describtion. Since I did n't recive her dress I tried to contact them through email. "NO RESPOND ". When i recived dress i try to place review on their company. The " REVIEW STAR " not accepting revews.
Answer: Hi, Richard! Miagal is a legit site. We have sold thousands of dresses to our customers. Miagal Customer Reviews: https://www.miagal.com/review/gallery/
Answer: Yes. However, what you receive is trash. Something any high school student could put together in sewing class.
Answer: Total Delivery Time = Processing Time + Shipping Time Processing Time The processing time is 12-15 days for Prom, Evening, Homecoming & Special Occasion Dresses, and 15-18 days for Wedding Dresses. Shipping Time & Cost It takes about 3-8 working days for the package travel from our factories to your destination, the exact shipping time is based on the shipping company (UPS, DHL, TNT, Fedex, etc) standard and the shipping method you have chosen.
Answer: Hi, Miagal is a legit site. We have sold thousands of dresses to our customers. Miagal Customer Reviews: https://www.miagal.com/review/gallery/.
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