We were sold the voucher with 2 packages:
6 days 5 nights in Mexico with the commitment to attend a sales presentation. We were offered 5 days 4 nights instead. We redeemed this part successfully.
As a bonus, we got 6 days 5 nights in Costa Rica AI. Called 2-3 times within a year. Costa Rica is never available. Instead, 5 days 4 nights AI in Mexico / Dominican Republic is being offered with the additional reservations fees, etc.As we proceed with our reservation request, our contact representative is not getting back with the confirmation that the reservation is confirmed (waited for 10 days before writing this review).
This is a scum company.
Answer: SCAM. You need to waste their time and ooh and aah and ask lots of questions BUT DO NOT give them your credit card no matter what! You will get nothing in return but a donation to what I believe is the CARTELS controlling these inbound caller SCAMS. AMEX is also in on it as they refuse to refund the money and they support their fraud merchants. You will also be at risk for Identity theft. See Tripadvsior MEXICO SCAMS.