Merrill Visual

Ok, common, obviously you get what you pay for. $30-something Ray Bans don't exist, but I at least expected to get what I ordered. They sent duplicate pairs of glasses and tell me I should keep them because they're 'nice' in very broken english via email. Obviously, I just want the money back or correct pair of sunglasses. They continue to try to tell me to give the other pair as a gift and that they'll discount my next pair. Are you kidding me? Here's a sample of their eloquent customer service:

"Hello,
If you don't like the one you got ，What about sending it to your friends or families as the Christmas

Gift, then I will also give you some refund and a big discount in your next order. What do you think of?"

I would not recommend buying from Merrill Visual. I purchased a pair of sunglasses and they sent the wrong color. I was asked to send a picture as proof. I ordered another pair and planned on returning the first pair. I was asked to keep both pair or give them to friends and in return I would be given a discount on another pair. When I received the second pair they were too small for my face. I was told it would take 2 months for a refund. I agreed to wait because I didn't not purchase 2 pairs of sunglasses just to give them away. Then I was told to mail it back at my expense. The cost of mailing them back internationally would cost me more money so I then agreed to the refund. $4 was credited to me. So I would not recommend buying from this company.

I ordered sunglasses and received them in 10 days. I opened them to find that I had been sent the wrong sunglasses. I preceded to try to return them as the site advertised a 100% satisfaction guarantee or your money back. I have been told to buy another pair of sunglasses and they will send me a second pair in the order that would be the pair I tried to order the first time. I requested to return the sunglasses and get my money back and they then told me the sunglasses would not make it through customs and that they would not refund my money if they did not make it through the customs. They have proceeded to tell me they will loose money if they send me the correct sunglasses I ordered and that I should just order more sunglasses because it would be the best deal for both of us, They will not take responsibility for their mistake and will expect you to just try again. No thanks.

Ordered a pair of wayfarer "ray bans". They were supposed to have the glass lenses. Absolutely no contact from the company confirming my order, they charged more from my credit card than they were supposed to. Finally, after over three weeks, I get a beat up box in the mail shipped from china. Cheap knock off ray bans with plastic lens, worth maybe $2.50. Not real ray bans, just cheap china junk. AVOID AT ALL COST, YOU WILL BE RIPPED OFF!

I place 2 order and send 4 mess and nobody contact me yet I start to feel scare If nobody contact me by tomorrow I going to dispute the charge in my credit card//I receive the glasses 3 week later and OMG they look very fake and completely other style I contact the company and they told me to keep those Ugly glasses and try to resale them and they can give me 30% off in the new purchase. They are for China and they can't take this glasses back... Please don't order for this people they send you what ever glasses they want and they don't accept this glasses back. Is scam!