• Mercury Insurance

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Mercury Insurance has a rating of 1.25 stars from 4 reviews, indicating that most customers are generally dissatisfied with their purchases. Mercury Insurance ranks 59th among Home Insurance sites.

  • Service
    1
  • Value
    1
  • Quality
    1
How would you rate Mercury Insurance?
Top Critical Review

“A sham!”

Edward R.
9/24/22

They have inexpensive rates, but you better hope you don't get in an accident. I did finally, and found they are barely an insurance company at all. Many body shops won't work with them and now I know why. They have spent nearly 30 days reviewing my claim. That whole time I had to pay for a rental car.

Reviews (4)

Rating

Timeframe

Other

Thumbnail of user edwardr815
2 reviews
0 helpful votes
September 24th, 2022

They have inexpensive rates, but you better hope you don't get in an accident. I did finally, and found they are barely an insurance company at all. Many body shops won't work with them and now I know why. They have spent nearly 30 days reviewing my claim. That whole time I had to pay for a rental car.

Tip for consumers:
Go with someone else. They have wacky commercials, but the company seems to be run just as ridiculously.

Products used:
Commercial vehicle coverage for 5 trucks and three trailers.

Service
Value
Quality
Thumbnail of user alexp235
1 review
3 helpful votes
April 3rd, 2018

I am disgusted with mercury insurance, my neighbor and I got into a fender small fender bender she cried wolf and said she aaa hurt and after I sent them proof of her posts on FB saying she wasnt they still questioned it, a year later I got hit from behind and because they are claiming I didnt yield its still under review I even have a picture of the car behind mine and because they claimed I didnt yield its still under review and now my insurance has gone up
Dont get mercury they will not have your back what so ever they rather pay someone off then deal with the investigation process I switched to AAA instead

Thumbnail of user rogerb59
4 reviews
8 helpful votes
July 5th, 2016

RETRACTION:
After proving to Mercury that the property on which the claim was made was in another state with another insurance company, they re-evaluated my insurance policy and gave me a refund to the extra charge.

HIKE IN PREMIUM BECAUSE OF UNRELATED CALIM:
I have a home (rental property) in Illinois insured by Country Mutual Insurance Co. Because of damage it received as a result of nearby construction from a co. (ALSO insured by Country Co) a claim was filed from MY side of the loss, and I was paid eventually. Because the papers and payment check was sent to my Ca. Address, this implicated my home in Ca. And my insurer on my Ca. Home (Mercury), increased my yearly premium $426.00. When I asked them "Why", they said "You filed a claim" and mentioned Country Mutual as filing it. So... as a result of my insurance co. (Country Co.) in Illinois paying a claim on my Illinois property, because my ILLINOIS house sustained damage from an outside source (I had nothing to do with), I get a rate hike from my totally separate insurance co. (Mercury) on my house in Ca. IS THIS FOR REAL!? How can they do that? When I asked them for an answer they said "That's just our policy that we have submitted to the state of Ca. As operating procedure". How can the state of Ca. Condone this, why don't I just send them my wallet and say "Take out what you need" and return it. Since all insurance claims go into the national data base (CLUE) IF... I did NOT have the papers for the claim, and payment check sent to my Ca. Address implicating this address, would Mercury have hiked my rate up $426? Because my NAME was involved it probably would still have implicated me.

In addition to filing a complaint with the Ca. Dept. Of Insurance, I am going to post this on every consumer complaint / watchdog site there is, including the Attorney General for Ca. So that everyone knows how insurance companies are screwing us in every way they can. Maybe it will have some positive effect in some way by warning other people in the same situation. Here's hoping this may help any of the other homeowners who may have a similar situation. THIS IS GOT TO STOP!

Thumbnail of user annettep110
2 reviews
1 helpful vote
August 4th, 2020

I needed to make a claim for my mother in law and service was awful. She ended up switching companies

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Auto. Home. Business. Save money and get great service with Mercury, too! Get a quote now.

How do I know I can trust these reviews about Mercury Insurance?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Mercury Insurance?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business