Mercari

I am a seller on Mercari, my prices are very low, everything I sell is pretty much new. The buyers try to get you to go below 25% of your asking price. It's ridiculous. And then you have to wait for them to review you and they have 3 days, you don't get paid until they review you. Then your waiting for Mercari to put the money in your bank and that's another 3 day's or sometimes 4 days. Your talking a week to get paid. I don't like Mercari.

What a waste of time and horrible Return Policy.
I bought a pair of shoes that were listed as a Size 8 and they were actually a Size 8 NARROW. Mercari stated that there the item was sold according to their guidelines- so I am stick with a pair of shoes that were in my opinion not listed accurately. Will never shop or list with this company again!

Do not use unless you want to be scammed out of your hard earned money! I sold a graphics card and the buyer said it had weights in it. Mercari refunded then their money and told them to ship it back to me. I sent Mercari a picture of the weight from UPS when I shipped it and what the weight was when I received the package back. They weight was totally different! Mercari closed the ticket and didn't care. I am out $1,600 because Mercari could careless what happens on their platform or that people are being scammed! I highly discourage anyone from using them!

I ordered a game system that did not come with the games posted in the ad. You n notifying the seller, she said she would repost the game so I could purchase it. Wait. What? She just did a bait and switch on me and now she will get payed again for a game that I already paid for. Also, I waited so long for her to ship it. I ordered a game from another seller and received it in two days.

I do not like how we are forced to review an item in three days or they automatically give the seller 5 stars. I rated this seller at 2 stars which was me being nice.

After she saw my rating she started sending me threatening messages. All you have to do is send the buyer what is in your post. It is pretty cut and dried.

As a seller, I sold 5 items with no issues and no complaints. Had the money in my bank account the day after the buyer rated the transaction.

I have since deleted the app and will not be using it again.

Mercari is a bad place to sell any product, First of all its very difficult to get any response from them. And when they respond back, they don't even answer your question! And I have to repeat my self over and over to get across to them! And second of all they promise to resolve the issue within 24 hrs and when that time comes, they don't have a resolution and the tell you it's still pending! And now it's been 2 weeks and still no resolution! Iam done with them! Horrible customer service.

I was browsing on the Mercari site for a red barn star, and I came across a seller known as Lela. She was advertising one, and I messaged her to verify the size and make an offer, which is a buyer's option on this site, as most are. Lela responded to my message. She verified size, did not accept my offer, referring me to the image of a price tag at $24.99. I replied Thanks. I received her response in my hotmail account with the words, "complete waste of time." I was stunned by this message, the site did not allow me to respond directly. I saw the flag, and reported it. If this is an acceptable response to an inquisitive and experienced online shopper, then pigs do fly! A helpful saying I keep in mind is…what you think goes down the sink, but what you write is never out of sight.

I purchased something through mercari's website and it ended up being falsely advertised. It was advertised as a new item but when I received it, it was clear that it was used... which isn't the worst thing that can happen. But that's not the reason for the 1-star. When I contacted customer service they did not help me at all. There was no way to contact the seller. And they would not let me leave a review for the seller. It was apparent that they were just trying to block me from leaving a review that was less than 5-stars. I will not be purchasing anything from them anymore.

They charge for prepaid shipping labels and when you try to track them sometimes it doesn't work and when I say sometimes I mean about 50 to 60% of the time. So you pay money for a prepaid shipping label that says you can track it and then mercari proceeds to give you an invalid tracking number or a tracking number that can't update and then on top of that they leave it up to the buyer to acknowledge if they receive the item or not. And not all buyers are honest so as a seller cause this has happened to me numerous times. I've sold items package them up shipped them to the buyer and then mercari kept the payout. The buyer kept the item and I got screwed on both. This is a common business practice for mercari. They are downright pathetic and grimy platform and their criminal business practices will get them shut down in time.

Mercari fails follow own policies re returns. They violate their return policy repeatedly. They also mostly promote Japanese products and helps them get most sales and higher $ they do wrong things. They make wrong decisions on returns violate policy

I bought a Motorola G7 Power cellphone listed as new & unlocked on Mercari. I had it shipped to my mother's home. The seller contacted me & said he had forgotten the adapter & that he would send it along with other 'goodies" in a separate package.

Both the seller & Mercari were pressuring me to rate the seller within three days. I told them both "not until I receive the second package." Mercari rated the seller anyway & released my almost $100 payment to him.

The cellphone I have received is a Motorola Play that was used with a USB cord without an adapter. The second package with the adapter NEVER arrived.

This has been a horrible experience. The seller was rated five stars & had great reviews.

I was scammed!

My seller's name is Xavier Acosta of North Hills, CA.

I had been listing some things on here and had no issues, then I bought my son a pair of "beats" ear buds as a gift that were new in the box only to find out they were fake. So, I started looking at other listing on there and found that there were lots of the same ones I bought listed as authentic, now I listed some skin cream with makeup that I had and got suspended because it was skin cream that could give a reaction... as could anything including eye shadow or foundation. Not worth my time and hassle if people are okay to be selling knockoffs as authentic. I would not recommend them to anyone!

I Shipped a bunch of items weighing 4 oz. Mercari sent me the labels. For several places the shipping cost more than the label Mercari must have sent me. They then Charged me the entire cost of the items as a fee! $9.28 for a 4 oz. Item and $11.89 for a different 4 oz. Item.

They also charge you for the postage even if the seller cancels the order.

After 3 purchases, 3 different sellers, I've never had my items even shipped out and had to wait 7- 10 days for a refund after waiting over a week for just to figure out I wasn't getting what I bought! Mercari experience was awful and deleted my account!