MercariReviews 2,404

I tried to purchase a Beautiful porcelain doll for my Daughter paid what was asked of me I paid then later the seller had the nerve to ask me for more money which that is wrong to begin with and even if seller made any mistakes they should fix that themselves. Later on I thought me and seller worked it out and not to mention all this headache was over just over $3 Damn dollars anyway I thought she sent the Doll then I keep getting excuses,, I am done I will warn people about the seller they call Dark Too Light please don't buy from her horrible seller.

I placed an order for Marshmallow sprinkle candles and captured a deliver address different from my billing address. I even captured the delivery address on the order. Somehow, someone there switched the order up and delivered to my billing address. Immediately, as soon as I saw this on one of the delivery updates, I contacted Mercari (seller) and and informed them of the issue via text on their customers service app. The only response I received was the label shows my billing address. My immediate response was of course because you all switched it and it needs to be corrected. Needless to say, I received no apologies nor any help to resolve the issue. To make matters worst I had to pay an additional $15 to resend the package to the original address I ask for in the beginning. I would not purchase anything else from "Mercari" and highly warn others to strongly consider not placing orders from this seller. Buyers Beware!

You can never get anyone on the phone and if you're lucky when you contact support by email you might get a response within 72 hours. This is the most terrible experience I've ever had selling on any online marketplace and I've been doing this for 20 years!

I purchased a black denim jacket after asking several questions about the condition. The seller, Thrift Gems, did not disclose that the jacket had been machine washed and dried shrinking the jacket from a size medium to a size small. Additionally, the jacket had a very strong chemical order and I wasn't allowed to return the item because more than 3 days had passed. What a rip off of $42.00. I have deleted the app and will never do business on this website again. Lisa in Denver, Colorado.

Fraudulent
I purchased a dress that was misrepresented and was told that I would get a refund if I sent the dress back by prepaid label. I did so in the time required and the seller relisted the dress with a picture of a different colored dress. Same as before. And, still no refund a week later with all kinds of excuses as to why.

Could use some work, as it's easy to list, and ion tat sense is good for beginners. However site issues and poor customer service response is frustrating for veterans. App works better than main site. Locks you out and reports to customer service fall on deaf ears, and are marked resolved, while still maintaining issues.

I made a purchase thru Mercari, when I received it it was not as advertised. I confronted the seller and she agreed to a refund, but trying to deal with Mercari is impossible, so I had to give up. I hope nobody else gets taken by this company

Bought two pampered chef products from different sellers. One item was received without damage. The second item was received was broken to the point that it was unusable. I believe this was because the item wasn't properly packaged. When attempting to contact Mercari there was no easy means by which to contact them for a refund or next steps. I tried several different ways and was unsuccessful. I will never ever buy anything from this site in the future.

I am not a fan of optimized searches, meaning websites that take what you type into the search bar and then change the search based on what it THINKS you mean, but Mercari adds a whole level of annoying with their 'STATUS' feature search filter. Imagine searching for that specific part you need to your vintage blender or whatever only to find ten of them! Perfect! Perfect price and everything... oh wait... SOLD is written on top of the listing. There is no way to OPT OUT of this terrible search feature and I leave frustrated every single time I find myself at Mercari. However, positives include that you can charge your own shipping prices, which for some small pair of earrings, $9 at poshmark is like ridiculous amount so its better to buy the item at Mercari.

Terrible company, took me for $40.00. Purchased a Leaf Blower charger, this item was not checked by seller. Would not turn MERCARI would not help. Mercari gave seller a 5 star.

I thought I liked mercari because of the low cost items which appear as deals. I opened a dispute because someone sent me a top in"good" condition. I showed pictures of the piling thought out and they sided with her. All I wanted was half my money back because it was in fair-poor condition. I feel that when there is a issue, too bad.

Do not sell on Mercari!
App is not user friendly when you need to contact customer service. No live person to speak with.
You will get unexpected shipping fees that will wipe out your earnings. Waste of my time and my energy!… so Basically I'm working/selling items for Free!… giving my items away! I've sold items and received zero earnings!
Absolutely my worst online experience ever!

I used Mercari for years and sold over 6k of stuff. My account somehow was compromised one day and I had my card linked. I reached out to support, which is only available via email, and have not gotten a response. I do not recommend this app. It clearly isn't safe.

If you don't get your mail everyday, you can easily miss the 3 day llimit to file for a return even if the item is very much not as described or a mess of rubble. For we older and condo livers who don't get dressed and go down to get the mail everyday you had better be counting the days accurately or you will end up up paying regardless of what you received. I even got stuck when Mercari emailed me a 3 day notice whwen I had only 2 days to file. I am taking this email to my bank to file a claim for a refund

They "limit" accounts and cancel transactions at will. That object you really wanted? Sorry, no longer available. Also locks up on seller side so item in limbo for no one can purchase. Still waiting five days later for resolution. Meanwhile, items I wanted to purchase sit (seller not making money while buyer shops elsewhere) or sold (buyer loses item and patience).

I have ordered a couple products from Mercari. It takes a while for things to arrive, but I expect that from a service where I am buying from other people because it takes time to ship things and shipping can be unpredictable. The real issue was when the last thing I bought--the game I purchased arrived and the seller had filled a package with microfilms (of all things) instead. I reported the scam to Mercari, and they basically sent an email a full week later saying that I did not tell them in time, so they are doing nothing about it. They offered a "special courtesy coupon for 10% off $20", but I would really rather just get my money back and have them shut down the seller, obviously (especially because my purchase itself was under $20 dollars). So be careful if you use Mercari and check your package immediately after getting it. Also, do not buy anything from the seller who scammed me, LANDCO/williamjakefendley.

I am done selling with Mercari I'll try another platform. It's sad but they don't care at all they say they are happy to help in reality it's all talk. The customer that ordered my bosu ball to workout complained that the box during shipping was bad which was out of my control. Also she complained about the bosu ball being damaged. She assumed because the box was damaged the item did too. The ball was delivered to me like that originally from Walmart. I used it maybe at the most 3 or 4 times. I'm here to state the truth and if she has assumptions about it all that's not my issue. I was civil and I am honest not wasting my time on that person that doesn't even know me neither Mercari. Some people just don't need to be around you at all. Period including companies that are just ugly.

It would be Zero Stars. I can't even make one transaction as a buyer. Bogus site.
I can't imagine the sellers are any happier.

I purchased 3 items through Mercari. 2 came damaged and 1 was listed with the wrong size. Deleted site

Ordered perfume from a seller, I was so excited to receive it so sprayed it as soon as it arrived only to be completed disappointed and offended as it smelled of alcohol then diluted fragrance. I contacted both Mercari and the seller. Of COURSE the seller was not willing to take back her disgusting bottle of alcohol/ whatever the hell else was in there. Mercari was of absolute NO HELP. I explained to them sellers lose nothing over a return they get their item back as a buyer we get our money taken with useless or in authentic JUNK it's really sad that there is no protection for buyers since it's our money and time we put into this business.