Megabus

The worst service EVER, no social distance, no double vaccines check,
They had a nice convince service but recently they made the price of tickets so high (and they're not following the social distance rules) and you need to pay extra to sit in any space on second deck... this is the last time I'm going somewhere with megabus, it's like a fraud

I took a round trip day trip from Las Vegas to Phoenix on 9-29-18. On the outbound, the driver engaged with us before the ride, telling us about his experience/experiences as a driver, then explained everything we needed to know about the ride, including the wifi and what rows didn't have power outlets. He also asked everyone if they wanted to see a movie during the ride, explaining that due to some people not liking the movie going on, he needed to ask to make sure everyone was ok with it. He offered up some good choices for us. HOWEVER, on the late afternoon ride back, a different, and clearly a new and inexperienced driver took me back to Las Vegas. No personality, didn't explain anything beyond the stops he was going to make, nothing about the wifi (which only worked 1/3 of the trip before it quit), and when a couple passengers asked if we could view a movie, he just said very flatly, NO, and sat down to drive.

I say that he was totally inexperienced with the route because 1) he had to use Google Maps on his tablet, and 2) he took the turnoff into Boulder City, local roads with lots of traffic lights, to get back to Las Vegas, when it is in fact possible to just stay on the new freeway and end up on the same Beltway much sooner! He added 35 minutes to the ride as a result and we arrived really late. I'd ride Megabus again because the price is right, but sure as hell hope that I don't get him for a driver again! I don't have nearly 6 hours to waste riding with a driver who has no clue what the most direct route is. Review would've been 5 stars without this bozo.

Had a couple of issues during return trip. On the way to my destination, the driver was not competent enough to know what to do when the bus couldn't drop down. Which, to my surprise only required a push of the button (after half an hour of wait). The driver didn't even know that. We lost half an hour of precious time on the way to airport. So, NOT RELIABLE if you're in a hurry. When I asked the driver if the bus would be fixed, or if a replacement bus would be provided, I was told " there's a train station nearby if you're in a hurry". Lovely:)

On the way back the bus was stinking of vomit. So, they didn't even clean the bus on between the journeys. Absolutely disgusting. 3 hours of sick stench. When I emailed Megabus, they replied "the passengers are also responsible for the cleanliness". Well, ok, I'll pick up my litter but do I also have to pick up and clean after others?! Also, do you expect people to carry buckets of water and disinfectants with them in case there'll be someone sick on the bus? Things happen and people can get sick for whatever reason, the bus company has to ensure they know how to deal with situations like this.

So, it's a no for me for my future trips. I value my time and my comfort when I travel. Megabus is not good for either of those.

I love riding the Megabus. I think that the prices are extremely affordable, and the quality of service is even better. All of their buses are double-deckers (1st & 2nd floor) that are equipped with free wifi, a very clean restroom, and comfy chairs. I forgot to mention, everytime I ride the Megabus, I always pay a small extra fee for a reserved seat. Reserved seats are located at the very front (best view) of the 2nd floor of the bus, and reserved seats at a table (bottom level). Absolutely no one is allowed to sit in your reserved seat(s), and the bus driver checks to make sure that reserved seats, and bus tickets correspond to each other. Other than that you can still pay for general seating, which is on a 1st come, 1st served basis. You're allowed only one luggage bag (under 50 lbs.) In the luggage area, and 1 small carry on bag. Any bag, or multiple bags that load this bus are subject to extra fees. You can either print out or present a digital eTicket on your phone to load this bus. Buy your tickets either on their website, or in person at one of their listed ticket counters.

Brion

1 review

New feature "track my bus"

My letter to Megabus: Hello, Welcome back to Northern California. I have been a loyal customer since 2010 ish and have always been happy with your service and was sad to see you leave several years ago.

Unfortunately, on Tuesday May 16,2023 your second day back to serving Sacramento to San Francisco. I missed my first bus due to your new track my bus feature. Unfortunately, it was not accurate with glitches which cause me to miss the bus all together.

So I re-booked later that same day and your new tracking feature worked flawless. I had the perfect experience.

I was wondering if you would be able to refund my first booking or even a credit voucher would be nice as I already have future trips planned.

Thank you for your consideration.

Megabus response: Hello and thank you for contacting Megabus Customer Service.
I am sorry to hear you missed your bus! I understand you are requesting that refund be provided, however as outlined and stated in in the terms and conditions prior to proceeding with the purchase, all ticket sales are final.

We suggest that all passengers be at the bus stop location 15 minutes before boarding to ensure timely boarding as we cannot hold the doors open for passengers who are unable to make their trip.

Once our driver completes loading passengers onto the bus, the doors are shut and the parking brake is released, and the bus departs.
While I apologize for any inconvenience you may have experienced, we are unfortunately unable to provide you with any compensation ( refund, credit) as the service was executed.

Thank you for choosing Megabus.

Sincerely,

ZarenaMegabus Customer Service Specialist
Megabus

Date of experience: May 16,2023
((WHY OFFER THIS FEATURE IF ITS NOT ACCURATE OR RELIABLE)))