Overview
Medicare FAQ has a rating of 5 stars from 159 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Medicare FAQ most frequently mention customer service and elite insurance. Medicare FAQ ranks 686th among Health Information sites.
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Karissa was excellent! She was polite and answered all questions so I have a clear understanding of the policy. She also recommended a dental policy that I believe is perfect for me. She is an asset to the company! Thank you Karissa!
Started fine but then original agent Rachel just disappeared. No one notified me that she was gone and I was just left hanging after applying for new Medigap policy. Finally reached Edwardo Garcia who was
Very helpful and professional. Policy was approved.
Tamra has great product knowledge and very patiently and professionally explained to me the policies offered. It is very nice when a person receives such great customer care as such service is difficult to find in this day and age.
I am happy with my primary provider. My doctor and her associates keep me in the know as far as my health.
Al was very professional, knowledgeable and helpful
He took us through the possibilities and combinations of plans and helped us find a suitable option. Thank you!
Eduardo helped me through a stressful period. My drug carrier no longer offered my plan and I needed to secure a new Part D plan. Eduardo was very patient and knowledgeable. He helped me select a new plan and relieved my stress. Thank you!
It was very efficient,very knowledgeable,quick and easy,.Eduardo was very pleasant, very knowledgeable very patient and knows his job well. He is a very friendly gentleman and enjoyed working with him. He did all I could to get the best for us. I believe he's an asset to your company.
Larry did a fantastic job going over the new part D plan with me. He found me a great plan that really fits
My needs. Thank you Larry I greatly appreciate it. Keep up the great work
Listens and explains plans very well. Pleasant and fun to work with. Calls back in timely manner.
I called Elite with a concern that my part D coverage was going to increase in 2025 by $40 a month.
Eduardo Garcia was patient and considerately spent time to research my coverage and recommend a new Part D plane to fit my specific needs and budget. In addition, we reviewed my VDH plan and updated that as well. Eduardo went the extra mile and made the call with me to cancel my plan and set the new plan up for 2025. Huge thanks to Eduardo Garcia and Elite!
I was incredibly impressed that Larry Cate spent so much time helping me figure out a problem with my prescription D plan, even though I had not purchased the plan through Elite. He also took all the time in the world to help me understand a complicated situation between my Medicare supplemental plan and a medical provider that conflicted with my supplemental provider.
These guys are salespeople, and for them, time is money. But you would never know that their priority was anything other than their clients' welfare. I'm so impressed with Larry and Elite. I'm a customer for life.
Chatted with Daniel A. About prescription drug coverage. SUCH a super guy! I'm not supposed to have any sugar, but confessed to him that I guzzled a big old bottle of Gatorade last night. I actually just enjoyed ANOTHER bottle, several minutes ago. Tasted so good, I'm almost beside myself!
Daniel is patient, funny, kind, and EXTREMELY knowledgeable about Medicare and the prescription plans. Two, VERY ENTHUSIASTIC, thumbs up for Daniel!
ALL of you folks are a blessing! The ins and outs of Medicare are quite frustrating, to say the least. I tend to get easily overwhelmed with all of this stuff, so it's comforting to know that you folks have my back. I'm truly blessed to know that I can count on EIP to answer my questions!
Also, here's a big shout out to Mr. Brandon Cahill ("United States Marshall") for being such a stand-up guy. He's the first person I talked to at EIP, and got me squared away with my Medicare plans. Five stars for Mr. Cahill.
Last, but not least, JAGGER ESCH. Mr. Esch wins, hands down and unequivocally, the award for the most cool moniker EVER. "Jagger"; I think that someone's parents are HUGE fans of The Rolling Stones, and "Esch", what more can I say?
Keep up the fantastic work!
First, I went on Elite's website and watched the very customer friendly and informative seminar on Medicare choices.
Then, I called and talked with Evelyn who was the epitome of professionalism, empathy, and excellent knowledge and customer service.
Never have I encountered a company and their representative more ready for my concerns and Medicare needs.
Finally, I have a trusted partner for the life of my Medicare and medical needs.
Daniel Almeida did an excellent job helping us understand our coverage options. He was patient, thorough, and saved us a significant amount of money.
We were lucky enough to get Melinda Dries in our phone call. What a blessing. She has been on point with all our questions, responds to our emails promptly & will call us back in a timely matter. She follows up & explains what will happen next in the process with your insurance & then follows up again. If we have questions come up, she will call us & takes the time needed to answer each & every question we have. We never feel like anything we ask is a dumb question. Even with having 2 back to back hurricanes in Florida, she was still available which was totally unbelieveable. Great customer service since the first day we spoke to her. Thank you Melinda & hope you recover from the horrific hurricanes. Our hearts go out to you, your family & all in Florida. Would also want to add the online video you have on your website was so very helpful, and informative. It really explained in detail Advantage plans & Medigap Supplement insurance. Showed & listed what the differences are & even what excess charges were (which no one could ever explain to me). First video that actually took you step by step so you could truly understand this complicated Medicare insurance process.
Joseph Campbell was excellent in describing my options as well as for 4 of my friends who asked me to call on their behalf. He talks eloquently about the pros and cons.
Very professional
Saved me money for the insurance
I know it is a busy time but the phone wait is too long
We worked with Tessa who was able to find a good plan for us. Very happy with the attention she gave us. Will definitely come back for more info.
Hello,
I needed to call your office today regarding my application for a Medicare Plan through Aflac, after speaking yesterday at length with Steven Vonharten and getting the application started. A conversation with a friend earlier today left me with serious concerns regarding that policy so I called your office and was very very fortunate to be able to speak with Tessa Steele. From the start of the conversation, Tessa was completely friendly and upbeat and professional and respectful and extremely knowledgeable about everything that I was asking about and she was able to answer all of my questions and to give me all the important information needed. It was a complete pleasure speaking with her and, as with Mr. Vonharten, it left me feeling very confident and reassured that your company does have the best interests of its clients in every way.
I hope that Tessa is recognized for how confident and helpful she was today, again as was Mr. Vonharten yesterday. At this point, I don't know what plan I will end up getting, but I do know that it will be one that both agents make sure is best for me.
Thank you, Tessa and Steven for your time and attention in helping me make the best decision necessary for my Medicare Plan moving forward.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members