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MDGReviews 5,386

3.1
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MDG Reviews Summary

MDG has a rating of 3.1 stars from 5,386 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 4th among Electronics sites.

service
277
value
263
shipping
251
returns
142
quality
235
This company responds to reviews on average within 3 days
Canada
1 review
0 helpful votes
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Great experience
May 2, 2018

Very good service, quik, clear and to the point. Fast shipping and very good after sell service. A litle expensive due to the interest of purchase and shipping cost but overall very satisfied..

Date of experience: May 1, 2018
Meghana B. — MDG Rep
over a year old

Thank you for your review, we appreciate it.

New Jersey
1 review
1 helpful vote
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My merchandise wasnt shipped when it was supposed to be shipped & my bank account was charged before the date agreed upon which resulted in 2 overdraft fees. The info given by the sales rep didnt match actually took place as far as shipping & deducting my bank account.

Date of experience: May 1, 2018
Canada
1 review
1 helpful vote
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Communication was very poor
May 3, 2018

Had to contact multiple people and request a manager to get an information about shipping. Emails and phones calls did nothing.

Date of experience: May 1, 2018
New Mexico
2 reviews
1 helpful vote
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MGD needs to get it together!
May 3, 2018

Applied online, went back and forth with the salesman about who I was over the course of 3 days, finally got my order submitted, then a person from the Verification Dept calls to veryify your info once again, then finally my items ship, well 2 days later, they call me to let me know thier wherehouse sent the wrong computer, and I'm supposed to refuse delivery wait for them to receive wrong computer back, before they will send out the correct computer, for my trouble they offered a 50.00 discount. I simply told them that I need the correct computer by May 7th or I was keeping the one they sent me, as I start school that Monday and can't wait another 2 weeks to get the correct computer. They said that they would have to talk to a supervisor, well that was almost a week ago and haven't heard back from them. I guess I'm going to keep the computer they sent me.

Date of experience: May 1, 2018
Canada
1 review
1 helpful vote
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This company is amazing!
May 2, 2018

I have ordered twice from this company and both times have been a very positive experience! The staff are so friendly and awesome!

Date of experience: May 1, 2018
Meghana B. — MDG Rep
over a year old

Thank you for your review.

Colorado
1 review
1 helpful vote
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Repeated calls to random sales reps produced various answers as to their return policy for computers. Many agents clearly had absolutely no idea what their return policy was. Additionally, emails were not replied to when I requested an update on my order. I waited over 7 business days for a call back and still did not receive one.

Date of experience: May 1, 2018
Canada
1 review
0 helpful votes
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Excellent Efficient and easy to use. I got my product quickly and was exactly what I was looking for.

Date of experience: April 30, 2018
Meghana B. — MDG Rep
over a year old

Thank you for your review, we appreciate it.

Canada
1 review
0 helpful votes
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I thought it was ok. Lots of confusing with paper work. Also I'm still waiting for my 3rd tablet? Noboday called to say it's on its way. I would like to know where & when I'm going to revive it

Date of experience: April 30, 2018
Meghana B. — MDG Rep
over a year old

Hello,

We are sorry to hear about your negative experience and we encourage you to check your messages as we've reached out to personally work with you to come to a resolution.

Thank you

Canada
1 review
0 helpful votes
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I love my tablet
May 1, 2018

I love my Samsung tablet I receive and it was fast delivery, Ive been ordering from MDG for a number of years and always very satisfied with all of my purchases

Date of experience: April 30, 2018
Meghana B. — MDG Rep
over a year old

Thank you for your review.

Virginia
1 review
2 helpful votes
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The sending of the wrong computer to me caused my husband to have to leave on his first trip with his new job without a laptop. This puts him at a disadvantage. Ordering process to long and complicated. Mdg did agree to ship me the computer I ordered a d gave me a credit on my account. Though still dissappoi Ted I don't have e the computer I am satisfied with the promised outcome.

MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 30, 2018
Canada
1 review
0 helpful votes
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The item is great but I had to buy xbox live which was disappointing in order to download the games I had to buy xbox live

Date of experience: April 30, 2018
Meghana B. — MDG Rep
over a year old

Hello,

Thank you for your review. As stated on our website, the bundle comes with one game. In order to download other games, you are required to buy.

Colorado
1 review
0 helpful votes
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Great service, great price
May 1, 2018

In all my dealings with MDG over the past few years, I have always had a positive, timely experience. The only critique I have is that there should be more selection with regards to electronics like cell phones

Date of experience: April 30, 2018
Meghana B. — MDG Rep
over a year old

Thank you! The best thing would be to check our website for latest arrivals as we keep updating our inventory.

Canada
1 review
0 helpful votes
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Prompt good service
May 1, 2018

Stuff arrived on time with no damage
They completed everything as they said they would only one thing to get ahold of a representative after you set up your account should be quicker

Date of experience: April 30, 2018
Meghana B. — MDG Rep
over a year old

Thank you for your review!

Canada
1 review
0 helpful votes
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Great Service
May 1, 2018

I have been a returning customer of MDG for several years now and I love the quick and efficient service they provide that allows me to get my product quickly! Thanks

Date of experience: April 30, 2018
Meghana B. — MDG Rep
over a year old

Thank you for your review!

Canada
1 review
1 helpful vote
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I got the package on thurdays. I had change things around for the new material and all weekend long was a bit desorded. Hopefully things will be pickup and the new one drop for monday.

Date of experience: April 30, 2018
Canada
1 review
0 helpful votes
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The only problem I had was that the people need to learn a little patience goes a long way with older people. The other thing is if a customer is having a hard time understanding an agent with an accent, again you need patience, but you should be able to tell how uncomfortable you are making them and offer another agent for them to speak to.

Date of experience: April 29, 2018
Meghana B. — MDG Rep
over a year old

Thank you for your review.

Canada
1 review
1 helpful vote
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Mostly ok
May 3, 2018

Great service getting the mattress and base. Disappoint that the bed skirts doesn't fit. Was a double bed skirt sent with a Queen size base and mattress

Date of experience: April 29, 2018
Canada
1 review
1 helpful vote
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Poor delivery execution
May 3, 2018

Issues with the delivery, after making arrangements to be at home for the delivery. It was delivered 2 days in advance. Leaving my wife to drag it into the house. Disgusted.

Date of experience: April 29, 2018
California
1 review
0 helpful votes
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Amazing
May 1, 2018

So easy and love the computer i was approved for so I can do my school work. Customer service is awesome as well.

Date of experience: April 29, 2018
Meghana B. — MDG Rep
over a year old

Thank you for your review

Ohio
1 review
0 helpful votes
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Helpfull
May 1, 2018

Every one of staff i workwd with was very helpful if i had questions and very helpful eith paperwork that i needed

Date of experience: April 29, 2018
Meghana B. — MDG Rep
over a year old

Thank you for your review

From the business

MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.


mdg.com
Founded in 1991
Wilmington, DE