MDG has a rating of 3.1 stars from 5,386 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 4th among Electronics sites.
Very good service, quik, clear and to the point. Fast shipping and very good after sell service. A litle expensive due to the interest of purchase and shipping cost but overall very satisfied..
My merchandise wasnt shipped when it was supposed to be shipped & my bank account was charged before the date agreed upon which resulted in 2 overdraft fees. The info given by the sales rep didnt match actually took place as far as shipping & deducting my bank account.
Had to contact multiple people and request a manager to get an information about shipping. Emails and phones calls did nothing.
Applied online, went back and forth with the salesman about who I was over the course of 3 days, finally got my order submitted, then a person from the Verification Dept calls to veryify your info once again, then finally my items ship, well 2 days later, they call me to let me know thier wherehouse sent the wrong computer, and I'm supposed to refuse delivery wait for them to receive wrong computer back, before they will send out the correct computer, for my trouble they offered a 50.00 discount. I simply told them that I need the correct computer by May 7th or I was keeping the one they sent me, as I start school that Monday and can't wait another 2 weeks to get the correct computer. They said that they would have to talk to a supervisor, well that was almost a week ago and haven't heard back from them. I guess I'm going to keep the computer they sent me.
I have ordered twice from this company and both times have been a very positive experience! The staff are so friendly and awesome!
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Repeated calls to random sales reps produced various answers as to their return policy for computers. Many agents clearly had absolutely no idea what their return policy was. Additionally, emails were not replied to when I requested an update on my order. I waited over 7 business days for a call back and still did not receive one.
Excellent Efficient and easy to use. I got my product quickly and was exactly what I was looking for.
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I thought it was ok. Lots of confusing with paper work. Also I'm still waiting for my 3rd tablet? Noboday called to say it's on its way. I would like to know where & when I'm going to revive it
Hello,
We are sorry to hear about your negative experience and we encourage you to check your messages as we've reached out to personally work with you to come to a resolution.
Thank you
I love my Samsung tablet I receive and it was fast delivery, Ive been ordering from MDG for a number of years and always very satisfied with all of my purchases
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The sending of the wrong computer to me caused my husband to have to leave on his first trip with his new job without a laptop. This puts him at a disadvantage. Ordering process to long and complicated. Mdg did agree to ship me the computer I ordered a d gave me a credit on my account. Though still dissappoi Ted I don't have e the computer I am satisfied with the promised outcome.
The item is great but I had to buy xbox live which was disappointing in order to download the games I had to buy xbox live
Hello,
Thank you for your review. As stated on our website, the bundle comes with one game. In order to download other games, you are required to buy.
In all my dealings with MDG over the past few years, I have always had a positive, timely experience. The only critique I have is that there should be more selection with regards to electronics like cell phones
Thank you! The best thing would be to check our website for latest arrivals as we keep updating our inventory.
Stuff arrived on time with no damage
They completed everything as they said they would only one thing to get ahold of a representative after you set up your account should be quicker
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I have been a returning customer of MDG for several years now and I love the quick and efficient service they provide that allows me to get my product quickly! Thanks
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I got the package on thurdays. I had change things around for the new material and all weekend long was a bit desorded. Hopefully things will be pickup and the new one drop for monday.
The only problem I had was that the people need to learn a little patience goes a long way with older people. The other thing is if a customer is having a hard time understanding an agent with an accent, again you need patience, but you should be able to tell how uncomfortable you are making them and offer another agent for them to speak to.
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Great service getting the mattress and base. Disappoint that the bed skirts doesn't fit. Was a double bed skirt sent with a Queen size base and mattress
Issues with the delivery, after making arrangements to be at home for the delivery. It was delivered 2 days in advance. Leaving my wife to drag it into the house. Disgusted.
So easy and love the computer i was approved for so I can do my school work. Customer service is awesome as well.
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Every one of staff i workwd with was very helpful if i had questions and very helpful eith paperwork that i needed
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Answer: Nope. On a PS4 or Xbox it's 75.00. Make sure you check the documents they send for all the charges.
Answer: I was call saturday by this Ivan guy he claimed I didn't add a SSN when I filled out my application. An he requires for me to send him a picture of my SS card. Thats bull I was approved for 1200. 00 line of credit. In order to get approved for any kind of credit u must give ur SSN which I did. Their web page is in need of maintain. It has bugs. Big Bugs. Lol
Answer: Hello, All items are covered by the manufacturer's warranty (one year) and you can add a 2 and 3 year extended warranty. If something needs to be fixed, you can call us at 1-800-906-0976 ext. 352 and one of the agents will assist you.
Answer: Hello, We normally ship after the first payment is verified.
Answer: Hi, We will ship as soon as we verify the information your provided when you applied and weve received your first payment.
Answer: Hi, Ola. To avoid sharing personal information on a public forum, I invite you to contact our sales department at 1-800-906-0976 x 356 (Canada) or x 357 (USA) to have our sales process explained to you in further detail.
MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
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