MDG Reviews Summary
MDG has a rating of 3.1 stars from 5,386 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 4th among Electronics sites.
Still waiting on the TV delivery I live 2 hours away from the original shipping place and it has been moved from Orangeville to missasuga to Woodstock over the past 5 days makes no sense to me it's been in Woodstock since Friday so 30min away I could have picked it up faster.
The overall experience was good once the verification process(a bit slow and tedious) was completed.
The individuals I dealt with were polite and professional.
Thank you,
J
Thank you for your review.
Sometimes the verification department will request specific document or more than one payment to ensure security.We at MDG take consumer protection seriously and this tool helps eliminate any potential fraud, identity theft or other issues that can arise in the world of online financing.
No complaints about the service, very good people there! He explained all the things very clearly and friendly!
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Excellent service always satisfied, personnel polite. Ill recommended Mdg to every ones. Qualité, efficacité et courtoisie
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Still waiting fir my order. I had no call from anyone... Nothing. I need to Chase you to get my stock!
Thank you for your review. A Customer Service ticket ( 2212424) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
Great Service. Disappointed with the delivery. However, MDG did resolve the issue immediately and hot a free item. Thanks
Thank you for your review. A Customer Service ticket ( 2206830) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
Got my product very quick. Already referred people. They were very knowledgeable about their products. Being able to pick the free product would have been nice. Also having a bigger selection of product
Did not get my free item for spending more than 500.00. I want my free camera...
Thank you for your review. A Customer Service ticket ( 2099273) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
I ordered a laptop and received it after the delivery driver decided he didnt feel like delivering my package and dropped it off at a pickup center, upon looking at my product there was a manufacturing defect (no webcam installed), after bringing this up with mdg i was swiftly told to contact the warranty and put it through my warranty however i was not going to wait an addition 7-10 business days not including shipping back and fourth so i contacted mdg once again asking ither they issue me a new product or take this product back and i would like to terminate the policy, the first person i spoke with refused to do anything and only wanted me to use my warranty. I asked to speak to a supervisor and wqs refused and told that i could be directed to a voicemail which i wanted to speak to someone. Realizing i was at a standstill i hung up and called back for another person, this person immediately issued me a new product and had the defective unit picked up the following day. However a 3 buisness days later i still have not received the new product or an accurate/working tracking number. Overall im very dissatisfied with my service and as it stands right now im contemplating cancelling my policy.
Thank you for your review. A Customer Service ticket ( 2197534) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
We have just purchased our 5th item via mdg. They have been amazing. Very available to answer questions and help us purchase this larger items over time. No penalty to pay extra or pay off early!
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I orderd a tv and sound bar combo and a Xbox one.
The sound bsr and xbox one came in three dsys. The tv is siting 65 miles ftom me on the third day from ordering and I have wait 5 more days until they will deliver it.
Thank you for your review.
We ship by two different carriers - CEVA and UPS and their time frame are different. The time frame for the tv is 5-8 business days.
Fast and easy process. Only thingbis didnt recieve my frre gift that was supposed to cone with my order.
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I was really hesitant, but you guys came through. I have poor credit, and I never get approved for anything like this. Thank you, because of your company I am enjoying my tv and sound system.
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Easy order process, good products.
Very awkward to build the coffee table and end table sets.
The couches are awesome!
Thank you for your review. A Customer Service ticket (2213591) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
On 4/7 I placed an order with MDG for payment to be taken from my Savings account went through all the Verification's only for the payment to be drafted from my Checking account an account I never used. Due to the return of payment I had to jump through 1000 hoops including having the bank write a letter advising MDG they drafted it improperly. My order was reprocessed and on May 25th the payment was reran (The delay of a month + was due to MDG verifying everything with my bank). So when my order was redone they were advertising the TV package I ordered on their site for $1149. Yet the representative that processed my order is charging the order at $1489. He can not and has not explained why the price jumped $300 nor will he correct it. As of today my order still has not shipped and I have been told countless times we will correct the price of the order, we will be doing free priority shipping due to the delays, and I will add a free tablet as well as the free camera that was set to be included already. Yet again they call me today to say your order will ship on Monday I am sure of it. The same lines I have heard for weeks now... Disappointing to say the least
Thank you for your review. A Customer Service ticket (2154796) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
Amazing customer services and quick to replace your products on warranty! Fast shipping! I will always go through Mdg instead of rent a center!
They came in such a great mood, it also put me in a good mood. Everything was handled quickly and efficiently. The only thing I can say, is there seemed to be the excessive calls. The confirmation, the set up, the appointment, then the call to remind you of the appointment, and a call to set up pay cycle. Seemed like a lot of it could have been condensed to a single call. The reminder of delivery was appreciated.
Eveything was easy to follow i found what i wanted easy. The lady that i was dealing with was s9 helpfull and nice she would return my emails with an hour. The tv and xbox 1s came so fast with two weeks of my first timw on ur site
Thank you for your review! I will inform her supervisor
You can't pay on the website or over the phone. Once you sign up, they assign you to a specific person and won't deal with you, unless you talk to that one person. I was having so many problems that I just cancelled my order and went with flexshopper.com I would not recommend MDG to anyone.
Thank you for your review.
We apologize for the inconveniences you've experienced and we would like to resolve your issue.
We do ask customers to contact our sales department to complete their orders for several reasons one of which is for security. If you are unable to speak to your sales representative, you can always choose to speak to a live agent or send us an email to support@mdg.com
You can always contact us at 1-800-906-0976 ext 357.
Easy to apply and get everything set up, and the time it took for my item to get here was extremely quick! 100% will recommend/use again!
Thank you for your review.
From the business
MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review. A Customer Service ticket ( 2222060) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352