McDonald's

McDonald's - Food service
The McDonalds in Newport News Virginia has a terrible general manager. She has an condescending attitude, a loud squeaky voice, she is rude and likes to argue. That combined with a Puerto Rican sounding accent is scary. She also discusses problems out loud with the employees so the customers can hear her yacking like an uncontrolled mad rooster.

I am sure she has had many complaints and i cannot understand why she is still working there. She reminds me of the female DMV examiners of years gone by with tall combat boots and a whip...

Food is terrible. Service is even worse. 1 weak $#*! watered down tomato was half way off the burger. Not to mention I asked for tomato and lettuce to be added. Fries we're obviously cold and watered down also. Have a great damn day Mcdonlads because you all made sure we didn't. Also I have to put a rating in order to submit my review Is give you guys a -0 over all rating but I can't so..

Served cold food they would not give me a refund or replacement… I got assaulted by an employee, who threw a full cup of soda at me while in my car and caused $5000 worth of damage to my AC system, I have the repair receipts

McD used to be delicious. Mc D used to offer incentives to return ($1.00 Cokes)
Mc D used to be a good first job for America's youth. Then time took its toll and the menu never kept up. Kids lost the ability to LISTEN to specifics. Now I can only get a Coffee with the correct mix (of Cream and Sugar) HALF the times I visit. Remember FAST service? So do I. May it rest in peace. Now, I order a "Double" and am immediately directed to the "Cell Phone Parking Lot" monument to poor planning. It's a hamburger for Pete's sake. C'mon man! Next Manager, UP! Nearly every time?

Ordered off the app in the parking lot of the McDonald's we were at. With location on. Went in no order. A 19.00 order went to a McDonald's in another town. McDonald's we were at couldn't help us. Had to reorder and pay again. Sent Corp McDonald's a message. But never got a refund after checking with them several times.

Hi Sherry,

Thank you for contacting McDonald's.

We sincerely apologize for any inconvenience you encountered when using the Mobile app.

We are aware that some customers have had issues with their order being processed at a location other than the one selected at the time of purchase, and we'd like to inform you that your purchase will begin processing for a refund within 2 hours, though it may take anywhere between 5-15 days for the process to complete depending on your individual banking rules.

We value you as a customer and hope to serve you soon at the Golden Arches.

Sincerely,
May Princess
McDonald's Customer Care

Case Number: *******

Froze in McDonald's in Eatontown. Elderly also freezing. All with coats on. They are now looking for another place to eat breakfast. The staff said they are not to permitted to turn up heat. It was 64 degrees in the dining room.
No screening at urinal. You are literally urinating in full view of the dining room if door is opened while you are doing your business! Horrible

They are raising prices more and more, don't offer the one good thing which was the $1 pop so why go? Food is awful, service is awful and they NEVER get my order right. This is the McDonalds on Owen Rd. In Fenton, MI. Just better to go find other fast food as this one has gone down hill in every way!

Burgers are half the size they once were along with their breakfast sandwiches. Meat patties are paper thin on burgers and biscuits. Was a regular customers for decades and now haven't stopped by a McDonald's for over a year

Never received my breakfast order, app. Went to wrong restaurant and app. Location was 15 minutes from proper restaurant. $22.45 was taken for my purchase and NOTHING resolved. Would like my refund, been 2 weeks and over an hour of phone calls.

I just came from the McDonalds in Highland, CA. It was busy and I waited in the line for 16 minutes to order. When I ordered 3 McGriddle breakfast meals at 10:33 they said they stopped taking breakfast orders at 10:30.3 minutes! After I waited on them for 16 minutes! This location has got my order wrong so many times and I've had missing items several times. My grandchildren won't be happy but I am NOT going to McDonalds any more. This was the last time!

My order was ready and it was hot and employees was respectful and helpful however I had to wait almost 20 minutes to get sum sweet tea, instead of one tha employees taking my cup and giving me some from behind tha counter I wait on sum to b brewed and brought to tha lobby, so much for tha hot food

The drive-thru often gets my order wrong so I am forced to go inside, wait again for however many customers are ahead of me, and then am "helped" without so much as an apology. I go through the drive-thru because I specifically don't want to go inside. It sucks when I'm forced to do this because of their error and they aren't considerate of my time. Taco Bell often gets orders wrong as well, but at least they are apologetic and give me coupons for free tacos, etc.

Restaurant # 6990, im 62 years old been eating at McDonald's most of life, today i received the worst big mac I've ever received, had it replaced, 2nd one was almost as bad, employees just don't care….

Went through the drive through. Got home and didn't have everything. Went back to have it corrected and the staff was extremely rude and acted as if it was my fault. No apology no smile then charged me for there mistake. On top of it all served people that came in after me. Before correcting my order. It was horrible customer service. Everyone in there looked like it was the worst day of there life. Crazy thing is it wasn't busy at all. This is the first review I have ever left anywhere. But this needs corrected.

This place was not clean they had bad service they also said the play place was closed at seven when the sign clearly said it closes at 8 we arrived a seven the bathrooms are pure nasty there is no reason for there to be feces on the floor. There are homeless people watching the kids

I frequent stores in the Paris, Marshall, and Casey Illinois area. These stores are owned by the same person. The shortage of employees at these stores is causing a vast separation from the fast food norm as we know it. The long waits for twice the price and less service is one thing but along with that the employees taking money at all 3 stores are about the last thing I want to see before eating. The filthy hand at Casey that reached for my money was only distracting until I looked past it at the shirt. That person was absolutely filthy with large oil stains all over the shirt. And that wasn't the first incident with the mentioned stores. Yesterday at the Paris store things went relatively smooth but when I unwrapped the hamburgers the meat was hot but the bread was very stale. I ordered a 1/4 with cheese and thats all they put on the bun. A pattie and cheese. Nothing else. I would say if your in the area keep going.

Faith the employee there was extremely rude and unprofessional every time I've been to this location they mess up

Up

My order and give you a headache to fix what they screwed up! Hawkspraire mcdonalds is not the place to go eat unless u don't want what u order. Their staff is a bunch of unprofessional uneducated children who take no concern to doing their jobs correctly!