website thubmnail of McDonald's
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Michigan
1 review
0 helpful votes
Follow David S.
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There is clearly evidence of a hostile work environment at the store on Cedar Street in Mason, Mi. I have noticed how new employees greet customers with friendly smiles and words. After a couple of weeks it's like they can't wait to get you out of their way. Today not a single employee said thank you or you're welcome to me. In fact, when I received me food at the window the manager handed it to me, said nothing when I said "thank you, " and complained that I had dumped a small amount of water on the pavement that was in my McDonalds cup from the previous day. I asked for her to return to the window so that she could apologize to me, but she sent a young female employee to tell me to use the trash can.

Date of experience: May 14, 2023
New Jersey
3 reviews
1 helpful vote
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Great attention
March 7, 2019

Great attention to detail with respect to the ingredients chosen and they are used in. Bar far my favorite burger. Great service by genuine people that actually care about what they are doing. Love it

Date of experience: March 7, 2019
Arizona
1 review
0 helpful votes
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$1 Cup of Water
April 30, 2022

Went to McDonalds today to get quick lunch. (Store *******, Goodyear AZ). Anything but quick. Waited 10 minutes in line behind 1 person. Ordered 10 nuggets, fries, and cup of water. I was informed that store policy was now to charge $1 for a cup of water. Disappointing. Is this their way of fighting inflation? Done with McDonalds.

Date of experience: April 30, 2022
Michigan
1 review
1 helpful vote
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Dundee, Michigan, service continues to decline
February 19, 2023

The Dundee, Michigan, McDonald's is giving the franchise a bad name. Last time I received no syrup with my Big Breakfast meal. Today the omitted the syrup and the sausage. It's a shame when local residents no longer buy from you.

Date of experience: February 19, 2023
Canada
1 review
0 helpful votes
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Literally the worst. Missed 2 junior chickens after making a mobile order. Everything I son the screen for them. Proceeded to give me lip about getting my order wrong and getting mad at me after I was being so nice. I dont know just ridiculous

Date of experience: January 21, 2024
Ukraine
2 reviews
1 helpful vote
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It's a great place.
July 5, 2022

It's a great place, even though it's unhealthy but very tasty, the biggest drawback is that there are often no seats and it takes a long walk to find a free seat, often in the KFC area. Sometimes the cutlets are dry and the coffee is either overcooked or the cheapest.

Date of experience: July 5, 2022
Georgia
1 review
0 helpful votes
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Smelly tomatoes
February 27, 2024

I ordered a burger with everything on it, the smell of that tomatoe was odd kinda rotten.
Will never order it again.
Very disappointed
I'd rather make it at home than order from the gross McDonald's 😝

Date of experience: February 27, 2024
GB
1 review
3 helpful votes
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My daughter ordered from just eat. Food was 20 minutes late. Food was cold big mac had lettuce when she asked for no lettuce. Asked for extra pickle no onions and no sauce and got no pickles extra cheese and onions. 5 milkshakes ordered and no straws for the children to drink them. Why can't they read an order and get it correct is beyond me. Every order we have placed on line and the drive thru has been wrong. This place is an absolute joke Thank god KFC is close by

Date of experience: October 28, 2022
Illinois
1 review
0 helpful votes
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I go to the McDonalds not far from my where I live. The employees are rude and act as though the customers are never right. Rule of thumb no matter the problems that may arise the customer is always correct. A customer ordered a large amount of food and needed to order more and the employee stated "why didn't you order that at the same time" The store is a mess. Tables are a mess never been wiped down floors are dirty looks like the same stuff on the floor from days prior. Flies always flying around. I can go on but I think this is a good brief description of what I am talking about.

Date of experience: May 17, 2023
Texas
1 review
1 helpful vote
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Bad experience!
January 1, 2023

Today I ordered 2 apple pie with coffee by mobile order because I can't wait on big line. They call my No when I go to pick it up it is only coffee. Then I told them I order apple pie too. They talk each other and told me wait 10 minute. After 10 minute I have wait more 10 minute. I told them do I have to wait whole day with 2 apple pie. They don't care about that. So I left there. This morning I order oat meal they put the full cup of water and they don't have apple piece it is really shameful!

Date of experience: January 1, 2023
Oman
1 review
2 helpful votes
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Good consumer service
March 15, 2023

"I recently visited McDonald's and was very impressed with their consumer service. The staff were friendly, welcoming, and attentive to my needs. They took the time to explain the menu options and help me choose what I wanted to eat. The restaurant was clean and well-maintained, and my food was prepared quickly and accurately. I was also impressed with the digital ordering and payment options, which made the ordering process very convenient. Overall, I had a great experience at McDonald's and would highly recommend it to others looking for good consumer service."

Date of experience: March 14, 2023
Florida
1 review
6 helpful votes
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Bad customer service
June 1, 2021

I used the drive through at McDonalds Boynton Beach Florida. They didn't give me what I ordered and paid for. When I got home and went to eat I called to complain and ask form a refund form the Q tr Pounder I didn't receive. I was told I had to return to their location (1/2 hour round trip) to correct the error. I asked for a $4.50 refund on my credit card. They refused and gave me a corporate number to call. The corporate number took a voice message and has not replied.

Date of experience: June 1, 2021
Ohio
27 reviews
12 helpful votes
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So so
March 22, 2024

I rarely visit McDonald's, but when I do, I'm usually satisfied. The food is prepared quickly and the prices are quite reasonable. However, the quality can sometimes vary.

Date of experience: March 20, 2024
Minnesota
3 reviews
2 helpful votes
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In my opinion McDonalds are extremely overpriced for the food you get and the poor service. Smaller portions. Just read an article from someone who paid about $16.00 for 1 combo meal. Yes, that's right about $16.00. The person in the article stated it's not feasible no more to eat there. It wouldn't surprise me if fast food places will be on their way out like K-Mart, Sears, and all the other stores that have closed and are gone. Their prices have become outrageous. Poor service also. Every time in the past going thru drive thru, because there is no dine in, my order was screwed up. One time they didn't even put the fries in. I thought businesses were supposed to improve themselves. Not get worse as they have done.

Date of experience: December 23, 2022
Florida
1 review
1 helpful vote
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Absolutely disgusting.
August 20, 2018

Gross would not aptly describe how disgusting the food was: stale muffin, uncooked sausage, old food. Terrible odor. McDonald's is a case study in end-stage capitalism. No one thinks the food is edible but they survive because it has nothing to do with demand - they're too big to fail.

Date of experience: August 20, 2018
Portugal
1 review
0 helpful votes
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I've been robbed
October 11, 2023

I gave it one star because I was ripped off by Uber delivery that didn't deliver the food and didn't have an app on how it was delivered. McDownls from Epsom who sometimes send the wrong food doesn't check the drivers. McDonalds in Epsom do not answer the phone to resolve the situations they have created and charges money for service not delivered.

Date of experience: October 11, 2023
Tennessee
1 review
0 helpful votes
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Stale
May 30, 2022

Hello stop at ur McDonald's 7402 strawberry plains Pike Knoxville TN ordered a quarter pounder with cheese mayo lettuce and tomato to go. Sat in car started to eat it the Top Bun was completely stale the bottom bun not much better.the patty was so thin and the patty tasted dried up and no fresh or was made 3 hours earlier. Trie to eat sandwich gave up after a few bites. Decided to get back home but stopped at the speaker to voice my dissatisfaction with the sandwich. A young man who answered Got Belligerent with me and told me I didn't know what I was talking about and that the burger was fine and the meat he said was fine also. Welli will not be going back to that McDonald's very soon. Tom

Date of experience: May 30, 2022
North Carolina
1 review
1 helpful vote
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I have tried to get in contact McDonald's Corp. officials but they put all kinds of roadblocks on place. They just as soon not to have any contact with their customers, unless its a positive review. They actually use algorithms to filter out criticism. So here I am going to an outside source. They recently replaced the local McDonald's with a design that I can only call prison dinning. There was a time I actually brought my children here because they were child friendly. I also have to ask the question why are they
Hiding their kitchens from the their customers? What are they hiding. I'm mean the old Soviet Union stark building design would be better than what McDonald's has built. Conformity is not an asset.

Date of experience: October 30, 2022
Florida
3 reviews
1 helpful vote
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Ordered 2 Filet-o-Fish sandwiches and some fries. Didn't check order until I got home (10 minute drive). Sandwiches were grossly overcooked, bun was hard as a brick, cheese was actually brittle, fries were almost edible. No receipt was given when I bought the food. Took the order back. Dining room was locked up. Drive thru was the only option. Food was replaced after about a 15 minute wait with some that was almost edible. Total food bill for this unedible meal was over $12. Won't EVER EAT AT MCDONALD'S again. Too many other fast food restaurants that still offer properly cooked, edible food ar reasonable prices.

Date of experience: July 9, 2021
Virginia
1 review
0 helpful votes
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Treat workers bad
June 3, 2017

Don't seek employment at McDonalds in Covington, Virginia! Treat workers like crap. Make workers stay and pull 16 hours due to call out but when worker tries get next day off cause they just pulled 16 company doesn't allow this to happen. Also make workers work every weekend instead of doing a rotation like most jobs do. Work at this McDonalds if have no life!

Date of experience: June 3, 2017

Overview

McDonald's has a rating of 1.6 stars from 542 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with McDonald's most frequently mention customer service, fast food and ice cream. McDonald's ranks 320th among Restaurants sites.

service
234
value
222
shipping
113
returns
122
quality
205
+64