Mattress Next Day

Next day delivery was great and they took away our old mattress which really helped us out. They was also cheaper than another mattress site online. So win win i guess

I ordered a mattress which came as stated the following day however the mattress delivered was the wrong size. I tried ringing and emailing the company on several occasions without any response. When I finally got through to somone after trying for over a month they were not particularly helpful and told me it was my error and there was nothing that could be done about it. I tried to explain that I had been very careful when ordering and had another person with me at the time but apparently the computer does not lie! I was then told that because it was out of the 10 day returns period I could not even return the mattress, at my own cost, for a refund. When I said I could not get hold of anyone to speak to, I was cut off repeatedly and even got a message that said the office was closed when I rang in hours mid week. I was just told they are 'busy'. I asked what had happened to the forms I had submitted on the 'contact us' page and was told they had not been received. I complained about numerous aspects of the process / website but without getting anywhere so I was left with an address of somewhere to complain to and a mattress that could not be used.

After 10 months mattress sagged
I've been waiting 5 weeks they are now ignoring my emails
Shocking customer service, pray you don't have a problem

Chaotic Delivery and not even the right size!

I was informed that I would receive a dispatch email regarding this order however I never did, what I did get was a yodel delivery notification on the day of delivery with no idea what parcel it even was/where it came from, which was incredibly unhelpful.

To make the experience more chaotic, yodel were given the wrong address for my mattress (I double checked this on my original order confirmation - the right address was provided from me, but yodel were given the wrong one.)

When I did eventually get the mattress (I ordered a European mattress, 90x200cm) I got a mish-mash of the wrong size (90cm x 190cm - leaving a huge awkward gap at the end of my bedframe. Exactly what I DIDN'T want.)

Again I've double checked this information with my original order confirmation. The right address was provided along with the European measurements mentioned above (90x200cm). Really frustrated as I paid extra to get a single European mattress and not only is it the wrong size, but it was also delivered to the wrong house/address!

We ordered from mattressnextday for the speedy delivery and we were not disappointed. The mattress arrived the very next day and we now have the best nights sleep we've had in years.

Can't run a business shut the door and no lie to your customers, horrible company to deal with, horrible customers services, no one shall be professional on this company