Mastercard.us

We have been totally happy with Mastercard until we have an issue. Supposedly they will cover your lost or stolen cell phone, not true. My phone was taken away on a wave in the ocean, on vacation. We could not retrieve it as it was very rough that day. I turned in an insurance claim and was denied as we could not produce the cell phone. How the heck do you want me to produce it? We have been customers for years, In my opinion this is terrible customer service. I could understand if I did not have proof, but I can provide proof from both lack of phone use and the management at the resort we were in, with an incident report. Switching back to Discover, much better service.

In August I was notified of several fraudulent transactions on my Mastercard account and a new account was issued.

On August 6,2019 I was notified of a new charge on my Mastercard.

Investigation I carried found it was a charge from a company with whom I had done business in the past, cancelled the account with them and chose not to give them and as a result was they did not have the new account number and admitted they got the new account number from the "bank"

Mastercard and other credit card companies have what is called an "Account updater service" by which, without your permission, they will update your account information without your approval, giving new expiration dates or new account numbers to merchants without your permission.

In effect, Mastercard and your bank aide in credit card fraud without your approval.