• Martha & Marley Spoon

Martha & Marley Spoon

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Overview

Martha & Marley Spoon has a rating of 1.5 stars from 155 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Martha & Marley Spoon most frequently mention customer service, blue apron, and credit card problems. Martha & Marley Spoon ranks 109th among Meal Delivery sites.

  • Service
    49
  • Value
    50
  • Shipping
    50
  • Returns
    36
  • Quality
    47
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
6
50
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The third issue I have is just the general 'I can't help you' responses you get with customer service.
  • I tried Martha & Marley Spoon to add variety, but that was a mistake.
How would you rate Martha & Marley Spoon?
Top Positive Review

“Amazing experience!”

Mariya B.
8/13/22

We have tried pretty much all of the meal kits out there, but Marley Spoon has the best recipes and the largest menu to choose from every week. The meals do require some cooking skills as the timing is sometimes off, so you have to play it by ear. There a lot of reviews about missing boxes, which has happened in the past for us too. They use UDS which sucks, but they have always reimbursed us for the missing boxes and the customer service was beyond helpful. There hasn't been a meal that we haven't loved, and we are pretty picky. Give it a chance!

Top Critical Review

“Do not subscribe”

Maureen I.
4/16/24

Do not subscribe to this service! On multiple occasions we had issues with ingredients and/or delivery - damaged box, delivery over 24 hours late, spoiled ingredients which made the meal incomplete or unable to prepare. Customer Service is terrible.

Reviews (155)

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Reviews that mention popular keywords

customer service (59) marley spoon (46)
Thumbnail of user mariyab13
1 review
0 helpful votes
August 13th, 2022

We have tried pretty much all of the meal kits out there, but Marley Spoon has the best recipes and the largest menu to choose from every week. The meals do require some cooking skills as the timing is sometimes off, so you have to play it by ear. There a lot of reviews about missing boxes, which has happened in the past for us too. They use UDS which sucks, but they have always reimbursed us for the missing boxes and the customer service was beyond helpful. There hasn't been a meal that we haven't loved, and we are pretty picky. Give it a chance!

Products used:
Meal kits

Service
Value
Shipping
Returns
Quality
Thumbnail of user twilas18
1 review
1 helpful vote
August 27th, 2022

I have been ordering Marley Spoon for over a year. The recipes are very flavorful. Luckily, I have not had the same experience reported by others. The shipments have been carefully packed and the vegetables fresh. I wonder if the shipment center makes a difference? I live in the SF Bay Area. I much prefer Marley Spoon to Hello Fresh. I have not had missing items like I did with Hello Fresh.

Products used:
meal kit

Value
Shipping
Quality
Thumbnail of user feliciam206
1 review
0 helpful votes
October 15th, 2021

So I've tried them all hello fresh and some! Martha and Marley spoon hands down #1 the flavors omg so good and the meals literally take me less than 30min to prepare! Martha definitely got some soul in her dishes my favorite is the chicken schnitzel ref cabbage but all of them has been sooo good! Dame I was supposed to take pictures before hand lol oops my bad it shouldn't be so good!

Products used:
All

Service
Value
Shipping
Returns
Quality
Thumbnail of user bethenyk
1 review
2 helpful votes
May 5th, 2021
Verified purchase

I freaking LOVE Martha & Marley Spoon. This is my first meal kit and am on my 4th week. We started out with just two meals but quickly added a third after our first week. Every meal we have had has been wonderful restaurant quality tasting food. The recipes take longer than they say on the card, but I don't mind as the quality of my meal is worth it. Really unexpected flavors and ingredients and I am extremely pleased. The selection of meals is excellent and they have the American comfort style meals I enjoy and the international meals my husband likes. All of our meals have had the correct ingredients and good quality produce. I will add I have not had any of the shipping issues others have complained about (knock on wood). Maybe the Atlanta area has a better delivery service than others. I hope they are able to solve some of their logistic issues as they have some really talented chefs and have helped me enjoy cooking again.

Tip for consumers:
I looks like the main issue is the delivery service. Maybe state the area or closest city you live by to help others decide.

Products used:
Meal Kit - Martha & Marley Spoon

Thumbnail of user carolg362
2 reviews
4 helpful votes
August 6th, 2019

Love my Marleyspoon deliveries. The choice Of menu options are right up my alley. The only issues I have had is my not reading the prep steps carefully, but even then the meal was wonderful. I am in a home Of one so I can usually with most choices have two meals and which means less cooking for me. One night I ate both pieces of chicken in one sitting. Thanks Martha and Team.

Carol Grossman

Thumbnail of user patriciay16
Patricia Y.
3 reviews
0 helpful votes
October 16th, 2015

Love the convenience of my Marley Spoon meals! Recipes are inventive yet simple enough that I don't need to spend the entire day prepping. I only wish I could afford to indulge EVERY week!

Thumbnail of user frankw80
Frank W.
3 reviews
0 helpful votes
March 2nd, 2016

The service is convenient and cost efficient. The food is fresh, delicious and actually easy to make. It has both simplified and enriched my day to day life. Thanks Marley Spoon!

Thumbnail of user johni236
John I.
13 reviews
1 helpful vote
November 17th, 2015

Marley Spoon has amazing recipes, and fresh,organic ingredients. I originally looked at the more well-known competitors but I liked that I was allowed to have a 2 meal per week option instead of 3. The recipes come on large recipe cards with very clear instructions and photos. I have been a member for a few months now. Every meal has been excellent, I'm having fun learning some new cooking techniques and even my teenage son looks forward to the meals! All of the packaging is recyclable and each recipe fits in your fridge in one compact paper bag. I hope you give Marley Spoon a try!!

Thumbnail of user mariau12
Maria U.
4 reviews
0 helpful votes
December 20th, 2015

So glad to have Marleys Spoon. The meat, seafood and produce are great quality and the portions are really generous when compared to other popular meal services I've used. The prep time is reasonable and I like that they minimize the cookware I have to use with their one sheet pan meals. The flavors are on the simpler side which allows for the ingredients to shine through. I highly recommend Marleys Spoon!

Thumbnail of user barbaraj55
Barbara J.
3 reviews
0 helpful votes
May 30th, 2016

Of course, leave it to Martha Stuart to join in on the food delivery craze and completely dominate! The meals are delicious! It's like Martha herself planned my dinner and I love that! They are priced better than other food delivery services and the quality is top notch. I've tried many other services and this one takes the cake!

Thumbnail of user davids587
David S.
26 reviews
2 helpful votes
May 5th, 2016

I'm not a chef, not even close, so I'm always looking for the 'easy way out' - little time, little cost, and nothing fancy! I'm a regular meat and potatoes kind of girl, not looking for fancy dishes (although the options are there), but I just want something quick and healthy that I don't have to 'think about', it's all there! I love the options, been having great salads for the summer and especially love the fact that the instructions are so clear and concise - even I can do it, and that says a lot for a non-chef like me!

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About the business

Original Recipes Weekly - Fresh Ingredients - Free & Convenient Delivery - Skip Any Week - Cancel Anytime

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