Market Hair Extension
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Market Hair Extension

How would you rate Market Hair Extension?
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Mexico
1 review
0 helpful votes
Follow Meryem C.
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Misleading
January 24, 2025

WARNING - NEVER ORDER FROM THIS SITE! They lied about their product being human hair and the length. I purchased a 22" and received 20" advertised as an 22". And to top it off it melted in my hair straightener (that I've used on my other extensions without any issues.) I even took them to a specialist and they melted in his hair straightener too. They tried to insult me by offering me 15% back! After they lied and lied! Greedy and liars.

Date of experience: January 24, 2025
Colorado
1 review
0 helpful votes
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I purchased a 9 clip-in 26' hair extensions and when I received my product. They were cheaply made, looked nothing like the pictures and the hair was falling out of the clips. When I emailed my photos I got an email asking if I can just use them and not return and they would give me a 5% off coupon as if I'm ever going to purchase from the horrible company again. On top of that I've called, sent emails and left voicemails to get a refund and they refuse to give me a return address and refund.

Date of experience: April 12, 2022
Florida
1 review
2 helpful votes
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My sister ordered extensions from this place that were of terrible quality so she wanted to return them. She tried emailing them multiple times but they intentionally would not give her the return mailing address and would keep trying to get her to keep the product instead for a ridiculous small voucher. She has not been able to get a refund. Do not buy from this company.

Date of experience: September 19, 2021
Australia
1 review
2 helpful votes
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This company ripped me off! Firstly they sent me faulty extensions with a black line through them. Then they replaced them with the wrong colour. Both times suggesting to me to dye them myself to fix their fault! I had to pay for shipping from Australia to China both times to return the items. Then they short changed my refund by $52.50! Claiming it was for shipping fee, handling fee and re-stocking fee. (I paid for the shipping myself at $18 each time!), Do not buy hair extensions from this company. Poor quality and the worst customer service.

Date of experience: July 19, 2023
New York
1 review
1 helpful vote
Follow Tawana S.
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As many others have stated, this company refuses to provide an actual return address making it impossible to return items and get refunded! To call them scammers is being way too nice. I tried sending it back to the return address noted on the shipping label only for the return to be stuck as undeliverable. I don't want the hair because it won't work on my hair! Do not order from this company!

Date of experience: June 13, 2023
Virginia
1 review
0 helpful votes
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Trash!
December 21, 2021

I finally received my order & boy was I shocked! First thing, I didn't order straight hair! The hair was so short! My hair is way longer! I must say I've been ripped off! I wish I would have found these reviews before I ordered! Please stay away from this company! I know I will never see a refund!

Date of experience: December 21, 2021
Canada
1 review
0 helpful votes
Follow Emilie L.
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Incredibly cheap, not even real human hair, false product, dont buy! Scam product, dont value the price paid at 70% discount
They offered a refund if I sent the hair back but tried to put shipping on me. Don't buy from them they are a scam.

Date of experience: November 22, 2023
GB
1 review
0 helpful votes
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Can someone who's ordered from here before please email me at megan_ ife@ aol. Com, I'm in the uk so replies may be late / early, I think I'm being scammed and need to talk to
Someone else who has ordered :)) thank you! Xx

Date of experience: July 5, 2021
Florida
2 reviews
1 helpful vote
Follow G N.
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This company is out of China and they do not accept returns unless you ship back to China which is an act of god. Talking to them back and forth to try to get an RMA number is impossible. There are probably about 20 exchanges between me and them and they still cannot resolve the issue.
Did not have a usable China address nor a RMA number from them. On the package it stated, I could return the item to a California address, but they said it is not usable even though it says on there Return to this ADDRESS. Now I'm out $80 and the color that they said was an ash brown is more of a blonde so the extensions are useless. Do not buy from them! You will be out your money and a lot of time.

Date of experience: July 28, 2022
Florida
1 review
1 helpful vote
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They wouldn't give me back my money for the terrible thin extensions. It was $130 and I kept emailing them and they wouldn't do anything but give me a $10 voucher for unused hair. Terrible extensions, should call the better business bureau on them.

Date of experience: September 19, 2021
Ireland
1 review
0 helpful votes
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Awfull customer service! Refuse to send return address repeatedly in the hope you will give up on getting your money back! Rediculous! 3 months asking for return address and recieving replys asking me to maybe take 10% compensation instead? Or am i still sure i want to return items! Will never buy again!

Date of experience: September 27, 2021
Georgia
3 reviews
0 helpful votes
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Shipping
March 23, 2022

Payment was confirmed in the 18th paid extra shipping 21.95was not picked up from china march 23,…. I ordered this hair on March 18 I pay for the extra shipping which will allow to be here in 2 to 3 business days I just got an alert that they just picked it up from China today on the 23rd and I would not get it until the 28th I don't know how the hair is because I haven't received it but I will never order from this company again so be careful about paying for extra shipping charges

Date of experience: March 23, 2022
Cyprus
1 review
9 helpful votes
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This company claims they sell real human hair its not its fake. They can't even bother to sew the hair onto their weft properly in 2 weeks 50 grams of my hair was gone just from touching my hair. Also had grey hairs in it and green liquid coming out. They offered a refund if I sent the hair back but tried to put shipping on me. When in fact their hair was the problem. The photo below is just from brushing my hair once. Don't buy from them they are a scam.

Date of experience: September 17, 2020
Jack l. Market Hair Extension Rep
over a year old

Hi Angela
I am really sorry to see your problem, you can make a test, you can burn the hair, then you will find it is really hair, we only offer the 100% real hair to our customers, and we have serverd the market for many years, for the human hair product, we need to take care of them gently!

Kind Regards
Market Hair Extension

Portugal
1 review
4 helpful votes
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Fake hair
March 31, 2021

Dont buy hair in this site its not human, iam very sad that this people play with your money! Its look like but after 2 months you will see. Look the picture.
I use extensions for over 12 years. They know so dont have paypal because they are crooks.

Date of experience: March 31, 2021
Jack l. Market Hair Extension Rep
over a year old

Dear Monica
We are really sorry about your questions. Our hair is 100% real human hair! You can make a test to burn the hair and smell it, you can restyle it as you like for many times, just like your own hair.
I have checked your bought is curly hair, For the curly hair extensions, it's true easy to be tangling and need to be specially taken care of. Since it has been already used, we can not accept returning,and i suggest to use our straight hair or wavy hair, it would be ok for you, we suggest you care with the wig special care agent, Since it's already used, it affect our second sale, but you can return the item, we can restyle it for you.

Your cooperation will be much appreciated.

Jack
MarketHairExtensions

Australia
1 review
5 helpful votes
Follow Penelope M.
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This company is an absolute scam! Do not order from here!
They say to you your package is going to be delivered and it doesn't arrive. They trick you into thinking that your parcel is on its way so when you call DHL they say, they see the tracking number but nothing is there. You will lose your money if you order from here! Their "positive reviews are also fake and they harass you for months to have it taken down. Avoid at all costs!

Date of experience: August 9, 2019
KR
1 review
0 helpful votes
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I was nervous at first not being able to see and feel the extensions but I was impressed and excited when I got them. Feels soft and silky, in love with the color and doesn't have too much of the shine where it starts to look like synthetic. I'm so happy good quality for the price you pay for! Wore it to work and got so many compliments! Will be buying more extensions from here! So much more cute colors to choose from!

Date of experience: January 13, 2020
Australia
1 review
0 helpful votes
Follow Danielle M.
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After reading others reviews it looks like they have quite the reputation of stuffing up orders. They sent me straight hair when I had ordered curly. Firstly they tried to talk me out of the refund ‘ try curling it yourself ‘ they said and are now trying to charge me the shipping costs if I want to send it back, never apologised, blasé in emails highly unprofessional and DOES NOT CARE ABOUT STUFFING UP YOUR ORDER. And won't answer emails with a return address. Will never buy from these people again

Date of experience: September 8, 2021
Hong Kong
1 review
0 helpful votes
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Highly recommend
January 15, 2019

Absolutely love these extensions! I applied them myself and washed them only after 2 days (I know recommended is 3 days), and they became much thicker after the first wash. I applied a heat protectant & blow dried with medium heat and the extensions still remained intact and good as new. Def worth the price /affordable. Highly recommend for fabulous, shiny and lengthy hair! Looks natural and blends in well with real hair... I purchased two colors that blended perfectly. Thank you

Date of experience: January 15, 2019
Australia
1 review
2 helpful votes
Follow Chamaree P.
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Poor quality deceptive colour charts
March 25, 2021

Please do not buy these extensions they are poor quality, the colour is deceptive. I ordered their #33 which is a brown with highlights... they sent me Red extensions. Then they wanted me to pay shipping to send them back and shipping for resending correct colour. They are not even worth the first lot of hair extensions. I ordered extensions from Eden hair after that. They were good.

Date of experience: March 25, 2021
Jack l. Market Hair Extension Rep
over a year old

Dear Chamaree,
I am really sorry to see your probelm, the icon of the #33 is wrong of our site, the icon you upload is the old one, now we have pushished the new icon, thanks for your feedback. Pls use postal service which is cheap, pls contact our csr team for the retruning info
Kind regards,
Market Hair Extension

Australia
1 review
0 helpful votes
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Can't even wear them
December 19, 2022

Can't even wear them they look so bad. I have been to a few hair salons to see if I can fix them but they can't. I've contacted the company via email and they haven't replied. Such a waste of money.

Date of experience: December 19, 2022

Overview

Market Hair Extension has a rating of 1.7 stars from 35 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Market Hair Extension most frequently mention customer service and return address. Market Hair Extension ranks 256th among Hair Extensions sites.

service
12
value
12
shipping
13
returns
8
quality
12
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