MarketHairExtension.ca

I ordered twice and both times my order was a month delayed. Quality of hair was not good (almost like doll hair) And forget getting through to this company by phone if you ever have an issue. Fortunately I purchased through PayPal, and opened a claim with them. PayPal have escalated this to a case that they are now handling to try and get my money back. Please beware ordering from this company. And if you have issues please bring it up with PayPal.

I received my extensions which are supposed to be a hundred percent To be a 100% Remy hair, which is not the case. They are split ends frizzy. Dry and not wearable at all. Save your money. Because what they advertise is not what you get. And it's very hard to get your money refunded.
Which I'm still in the process.There are better companies out there.And I will never recommend them

I bought these from what I thought was a Canadian company, as it from a Canadian site. Not the case, they came from China and did not match my hair colour at all, nor did they even have a colour name on the package. When I reached out for a return and refund they told me to dye to my own hair to match the extensions! Absolutely not, what an awful suggestion. After quoting them their refund policy I am still waiting on how to return as I can't just get a simple answer. Buyer beware! Wrong product and horrible customer service. Not at all what I was expecting based on the website and reviews.

Realized why I hated the first order I had years ago. Made a mistake buying again! One week and I had to remove them. Don't believe the "reviews". There's no where to leave actual feedback, so they clearly filter. Do not buy.

* hair is not good quality, one wash and they frizz and dry up. No matter what salon quality shampoo and conditioner you use it will not help.
* tapes are super thick and uncomfortable. No bend.
* color is way off from photos on website, despite possible differences via devices. It's way off.
* length is not as described. I ordered 22" and got 18".
* hair is not 100% human/Remy. Lots of strings and plastic strands.
*sheds like crazy

Save yourself the hassle. Better off buying cheap hair off Amazon tbh

I have countless emails saved and screenshots of "chats" showing that they scanned me! Never got my product! Don't believe me go to their site and "chat" it will always be a robot Laurel, and the email for their customer service is always "Mary" they give me the run around for months! Took my money and my tracking number from Canada post shows it was sent back. They keep telling me someone will be in contact with me and never contact me. They don't have anyone to call (their number is a voicemail in China) when I chat with them I ask them to call me they said they can only chat ur email. Complete run around! I only rated 1 star cause it won't let me submit with ZERO stars.

They promised me a coupon code for my next purchase and they never delivered it. I've been buying from them a lot so it's not like I'm a one time client and still treated me like this. On top of that I got promise from 2 different people. They're not responding my emails. Before I bought something and if I had an inquiry they were responding cause they wanted my money however after my purchase they just didn't give a $#*! anymore. I hate people and companies like this. Fkn greedy they don't deserve any costumers.

I'm a hairstylist and I've been on the hunt for great extensions FOREVER.
I've ordered a few times from here and I am in LOVE. My absolute favorite site. Best customer service, the best prices. 100 percent recommended!

This is not about the product it self. Its the company who is scamming ppl. I bought the product I didn't like, I guess I chose wrong and I wanted to return it. Imagine, that, this is impossible! You can't return the product you bought by mistake or you will not like. First the customer service plays games with you for 2 weeks via email. They tell you you cannot return and to go to the salon and dye the hair or else. Second, you can send the product to them but it will cost you the price of the product bc you need to send it to China! You will get your package from Markham On but this is a scam address! Nobody is there! Scamers! I will report that since they abuse the customers! This is just horrible! So much money in the trash. Be aware!

Considered purchasing and went through the paypal option. On paypal, the next screen was supposed to be the payment review but the company has it set so it does not review anything, it just submits the order. I sent an email 8 min after, asking them to cancel their order. As per their website, you have up to 8 hrs to cancel your order, free of charge. I did not get a response so I sent 2 more emails. At apprx 1130pm, they finally replied, asking why I wanted to cancel. I replied immediately, asking for the order to be cancelled. They replied to this at 330am (which is now outside their 8 hr window) asking me to accept the item, try them and return them. They charge fees for returns so I said no and to cancel my order, again. At 530, they send me an email stating they shipped the items.

EDIT: I WAS STILL CHARGED FULL PRICED EVEN AFTER SETTLING WITH THEM AND AGREEING WITH THE 10% CHARGE FOR NOTHING. THIS PEOPLE ARE FULL BLOWN SCAM!

I ACCIDENTALLY JUST PLACED AN ORDER FOR THE ATTEMPT TO CHECK THE FINAL PRICE IF EVER, I KNOW IT'S MY FAULT THO, BUT CANCELLING THE ORDER IS SUCH A PAINFUL PROCESS. THEY WERE TRYING TO PUSH ME TO JUST KEEP THE ORDER, WHICH I REFUSED TO SINCE I WILL NOT REALLY USE IT. ON THE FINAL NOTE, THE SAID THEY WILL CANCEL IT BUT I WILL BE CHARGED 10% FOR "RESTOCKING FEE" WHO WOULD DO THAT? OBVIOUSLY SCAM, THEY WERE TRYING TO JUICE AS MUCH AS THEY CAN. I JUST AGREED TO BE CHARGED 23.65$ RATHER THAN PAY 236.65$ FOR A PRODUCT THAT I WILL NOT USE. A LESSON LEARNED FOR ME TO READ THE REVIEWS FIRST.

Buyer Beware! I have worn many extensions in the past and know how to take care of my hair! This is by far the worst quality hair I have ever used! No amount of conditioner and oil keep the hair from matting and ending up in dread locks! This company does NOT stand behind their products when I have asked for a partial, not even a FULL refund they deny me and offer me 30% back, when this hair is useless and has to be thrown in the garbage.

Since I have left negative reviews they have shut down their comments on their Facebook page. They have an older Facebook Page as well that has not favourable reviews with pictures.
On other sites, after there is a negative review Is posted rapidly 5 positive reviews come, they buy reviews.

Still have not received my extensions even though I had the DHL shipping. Finally was able to get a hold of a customer service rep that told me that my item was out of stock and had only shipped one day prior - still no tracking info and it has been over 24 hours since she said they shipped. Customer service rep actually exited the chat on me when trying to get refunded for shipping costs!
Can't imagine the extensions will actually be of any reasonable quality if they can't even manage their customer service portion.
Spent over $250 on hair!

Trash. They buy reviews firstly. Second their customer service is a bot. If you even open the package to look at the product only to be disappointed you can't return it. They will go back and forth in circles. When you try them on I hope you like mullets cause that's what you get the hair is so thin. It's so bad I can't even cut the clips off and make a ponytail extension. Oh and they didn't even send me two of the single clips. Complete trash.

I bought 20" long, 145 grams 10 pcs set hair extensions. When I recieved it it looked very thin, so I weighed the set and it was 128 grams only. I try to get hold of customer service a few times, they reply at first and as soon as I mention this problem and ask for return they disappear and never reply back. Til the last CS representative, she said that all she can do is refund me only $10 (I paid over a $100 in total) I explained to her that it makes no sense to me to accept the $10 refund because the item is defective but she refused.
In addition, the head clips are super uncomfortable.