Developed in part with a grant from
the National Science Foundation reviews

Is this your business?
1 review
2, Paceville Avenue
St. Julian’s, Malta

1 Review From Our Community

All Reviews

3 reviews
4 helpful votes
In a way, I am counting myself lucky for having found out before departing my place of origin that the apartment I booked through this holiday letting agency was not communicated to the landlord properly, hence I had the chance to make alternative plans, albeit costing me twice as much.

There did not seem to be any follow up with the landlord on their behalf, I had to find out myself that the landlord had no record of our booking, even as the agency collected the payment. First payment, the deposit, was made at the time of booking (March 2014) and the final payment payment a few weeks before the start of the holiday (July 2014). I had called the landlady to ask for particulars that the agency could not answer, 10 days before we had to leave.

Travelling with children and also a senior citizen, it was not easy to find alternative accommodations for 17 days in a popular summer destination like Malta. In the end, we've had to settle for moving between 2 apartments and then finishing off the holiday with a hotel stay.

The agency did suggest one place, but it was not available for the entire duration of our trip and it was nothing like what we originally booked, plus it was more expensive, the only concession offered was that they will waive their agency fees.

Anyway, it's been 3 weeks and I am still waiting for my refund to come through. Several exchanges of emails suggests the transfer had been effected more than a week ago, so there is still the thought of a scam going through my head, considering this is a transfer within EU Member States, a week seems a long time for funds to come through.

I found no reviews on this agency prior to booking, and a popular estate agent in Malta, Frank Salt, was how I got the link to this website, it seems to be their short-term lets counterpart on ten main island, so it seemed legit.

So I hope that somehow, this review can help consumers make an informed decision when opting to use an agency to book their holidays here in Malta, there doesn't seem to be the protection that you would hope to find when booking through an agency in lieu of the more popular method of booking directly with landlords.

Customer Questions & Answers

Questions? Get answers from the staff and other customers.
Note: this is not for reviews - click here to write a review
Get notified about new answers to your questions.
Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Did You Find This Page Useful?

Business owners: What’s your side of the story?

Register now for free – get notified of new reviews, respond to consumer feedback, add new photos to your page and much more.

Manage your business
Have a question about
Post Review