I first ordered a $52.00 pair of cross stitched jeans that the time I payed for shipping and duties they actually cost a shade over $100.00 not too bad as they did fit very well. Based on my first experience I decided to order a second pair which were the grey stretch jeans and I provided pretty much the same measurements but when they arrived they were too short and way too tight. When I sent the company an e-mail explaining that they had made some mistakes I was told that these were stretch jeans and that they would stretch over time, I certainly don't understand how they will get an inch longer the more I wear them? The thigh measurement was 3 inches too small and you would have to lie down on the floor to take them off. I have exchanged many e-mails with their customer service dep't and they keep telling me that they can't do anything for me except offer a 20% discount on my next order. Needless to say I will not be ordering anything else from this company. It is a lot easier to shop elsewhere and have your tailor make the necessary alterations if need be. Buyer beware a total waste of money.

Caveat Emptor! I ordered a pair of jeans and carefully measured, as they instructed. The jeans finally arrived, weeks later and with no up-front suggestion when they might arrive; they were so narrow in the butt I couldn't get into them. The site is difficult to reach via email - my emails using their stated contact address returned errors - and finally when I got one through they sent a form response but no substantive response. Net result: I have a pair of useless jeans and they've gone silent.

I would stay away from these people like the plague.

CAVEAT EMPTOR! After a first order for three pairs of custom lightweight jeans, (a fabric almost impossible to find in retail stores), I was impressed enough with the fit and the workmanship to order some more jeans in more regular denim. Disaster! None of them fitted. They had wildly different leg lengths, waist sizes, (and all the rivets were oversized). Then began my e-mail saga with the generic 'Pearl" who accused me of not measuring properly, demanded I return them (at a hefty self cost) then said to throw them away, and order anew with a paltry 10% discount.
All the while stating that they were never wrong, despite photographic evidence
To the contrary. Appeals to their business sense went nowhere. I am down a couple
Hundred bucks and now, on reading the majority of these reviews ( I wish I had done so first) I see I am in good company. So AVOID this lousy set-up.

Reputaion

My experience with Oliveo is that you might have to tweak a few "non-fitting" jeans to get to your correct size. I have my size and the type of jeans I like, and I now own three of them. I can't get this good of a fit anywhere. Again, if you're willing to sacrifice a couple of jeans to get a feel for how they are made then I think you'll find that you can get the product you really want. I think some of the problems may arise from submitting measurements that you might think are a good "fit" but in reality result in something kind of weird. For example, though you might think that the front and back rises are independent, they really don't feel right for some measurements. Anyway, I have my size now, and I like them a lot.

I ordered two pair of jeans and they were wrong on the measurements, to small in the thighs. I contacted them and after over a dozen email they said that they do not make mistakes and I was out of luck. I contacted pay pal, as I paid through them, I logged a dispute and they said that I had merit and after their investigation they sided against me and they said since they were custom made they. Could no help me either, so what good is pay pal? They accept a company and do not stand behind their guarantee. Pay Pal said I should notify my bank and they would notify pay pal, what a waste of time, pay pal gave them the same runaround they gave me. Can't do nothing even if the evidence is overwhelming. It was suggested that I let a lawyer file a claim against MAKE YOUR OWN JEANS. This company is a SCAM in every way. Their way of measurement, with picture on how to measure doesn't make any difference, you get what they feel is what they decide. Don't throw your money away, stay away from them. Let's see what my lawyer wants to do. Not finished yet. Someone is going to eat these jeans and it won't be me. This disabled veteran is not going to give up the fight, especially to a foreign company ripping us off. ENOUGH IS ENOUGH.

I ordered 3 pairs of jeans with exactly the same measurements as previous orders but when they arrived, they didn't fit.

I emailed makeyourownjeans and notified them of this and they asked for photo evidence. Despite the photo evidence showing that they had cut them too small in the thigh they refused to acknowledge this and as such I have had to refer the matter to my credit card dispute department for investigation.

I have found this company to be thoroughly dishonest and unwilling to admit that they have made a mistake. Even though previous orders have been successful they have really let me down on this occasion, even suggesting that the jeans will stretch to fit me. This is not good enough, I simply want the jeans with the measurements I ordered in the first place!

I have other pairs which have never been worn - due to the fact that the colour wasn't quite the same as the one on the website - and despite these being ordered using the exact same measurements, they fit perfectly, unlike my most recent batch.

I won't be using makeyourownjeans ever again. The customer service is appalling and they are unwilling to accept that they have made an error.

These guys are hit or miss. You may get a good cut and they'll fit perfect. But you may also get a pair that is cut completely wrong. This particular "company," and I use that term loosely, does not have a phone line for support. They are email-only. So guess what that means? If there is any issue at all with your order, you're pretty much stuck with it.

I had a pair of jeans come back that was 2" too long, and yet the checking report stated that someone had checked it to be the correct size. Instead of apologizing and offering to help, the customer rep. Went on to tell me that these particular jeans were cut longer to allow for shrinkage. So I said, why weren't the other ones left at length for shrinkage and why did the checking report say it verified at the correct length?

Well, after that its been crickets so Im stuck with a pair of jeans that don't fit. Ask yourself, is lack of customer support worth the risk to have a pair of jeans that may or may not fit?

I've purchased my last pair from them and will be reporting them to the BBB and ITC. Good luck if you choose to take the risk.

I ordered one pair of KHAKIs and one shirt to try them out. I wish I'd tried just one item as neither fit properly.

The shirt was a mess -- they even used some non-standard button spacing on the placard. I used to same measurements submitted to another site I've been using for years, but the shirt turned out a mess. They didn't ask for sleeve width and it was made too small - barely got my arm into it.

Khakis were correct waist and length but the rise and fit through the crotch was all wrong. Unwearable.

The most irritating part is the lack of customer support - all they say is "we made it to the measurements you sent." No returns, no warranty or fit guarantee.

DO NOT BUY FROM THIS SITE.

After reading the reviews for makeyourownjeans.com I was understandably skeptical. When I started reading their "about" section and discovered that they were based out of India, I was even more leery of ordering. That being said, they had several styles of jackets for really good prices, and I am notoriously hard to fit. Also, being leather worker myself I figured that I could fix anything they messed up.

I went ahead and took my measurements according to the instructions, and I did leave about an inch extra on all of the measurements. It took about a month for my jacket to go from "production" to "shipped", once it was shipped though, it only took about 4 days to get here. When it arrived I was almost afraid to look at it. It was beautiful. The leather was so soft, and dyed wonderfully, nice and strong with no runs and no flaws. Believe me, I went over this jacket with a fine toothed comb to find any and all flaws. There were no crooked seams, everything was stitched nice and tight and all of the zippers were high quality and installed properly, as were the snaps and fittings. I tried it on, and it fit like a glove, absolutely perfect with no break in period.

In short, I cannot say enough good things about my experience with this company. I can't speak to the quality of their jeans, but as I am hard to fit in that department too, I will be ordering some of those shortly. My only complaint is the lack of communication from the company, it would have been nice to be updated more regularly as it took so long for the product to be manufactured. Anyone considering purchasing a jacket from them should really consider disregarding the negative reviews, I certainly wasn't disappointed!

I ordered a pair of jeans before I read all the negative feedback this company is receiving. After I ordered I saw the reviews so I expected nothing when my jeans arrived. But they're great! I have no complaints. The waist was a little too wide but after checking I found this to be my own fault as I had stuffed up the measurements. I find it really difficult to get the measurements right - definitely get someone to help you or it'll show in the finished product.
Anyway - I'm happy. Love the fabric and the color and after over 1 year of wearing my jeans I'm also happy with the quality. So I am about to order my second pair now.

The customer service at Makeyourownjeans.com is horrible. I ordered the "fashion" rivets for my jeans and when they arrived they were 3x the size of a regular rivet. There is no mention of the size difference in the catalogue. They blamed me "the customer" saying "there is no mention of the size difference in the catalogue and as the customer I should have known that and it is not their problem". They were unable to open photos sent as per their request sent attached to an email. It took five tries and many emails to get absolutely nowhere. I have given up trying to get my money back and am posting on line my dissatisfaction.