MakeMyTripReviews 509

I request that people of South india make their own travel apps. Such brutes should not be allowed to let themselves on single women and minorities. They discriminate by locking us up with cab drivers at 3 am and refuse to start the trip. They collect advance and do not refund money. Arrogant cheats and murderers.

One of the very bad experience in make my trip,they are not even bothered to take responsibility of hotels what we book.Very bad. Supervisor what I spoke with just tells us it's not our responsibility.once you book it's just hotels responsibility and we just taking bookings of hotel.its complete bul$#*!.I had very good opinion on Make my trip it's become zero.Make sure you upgrade your service otherwise noone will book

Hi, I wanted to share my recent experience of Make my trip. So, I wanted to extend my flight from NY to New Delhi and by mistake the customer representative I was talking to earlier extend my father flight ticket instead of mine. I called back immediately to get it corrected after a few tries, where I only received the answer to wait, and they would give me a call back. By gods grace, I got connected to the amazing and ver helpful person named "Rahul". He told me he knows about the situation and the he will work on correcting it ASAP. He was the only individual who actual understood and concern and got my flight tickets corrected within 24hrs of my call. He assured me that make my trip will do the best, they can and fix this problem. There was no extra charges taken from me. I was very glad to be connected to this representative and truly believe that this kind of customer service should be highly appreciated. Thank you Rahul this would not have been possible without you, as I only received replies like "we will call you back"

I booked a 7 day Dubai trip - So Many issues I faced
1) Booking amount agreed with Travel Adviser Swati Matta was 2.99L for 3 people, while their website keep showing 3.08L
2) Date of births in Travel insurance were all entered wrongly
3) After booking Swati Matta/ her Manager Shivani vijay will not answer queries, unless I threaten them that I will escalate to their CEO
4) Pickup /drop - Never came on time
5) We entered into wrong cruise ship as per make my trip instruction and we were ejected out within 10 min
6) Make my trip charge 30% more than if we book ourselves
7) very bad experience overall so never again

I booked a hotel by MMT for Goa with above mentioned booking ID for 14th Dec, 2022. One day before the check-in, I got a call from MMT that your hotel booking has been cancelled as the hotel has denied the booking and we had already left for the journey to Goa with a group of senior citizens. The whole night on 13th dec,2022 we were on call with the MMT customer support team but we didn't get any resolution as they kept us on HOLD for a long long time and assured us that we get a call back from them but till 10'0 clock in the next morning i.e, 14th dec 2022 the day of our check-in in the hotel we didn't get any call. When we tried calling them they again kept us waiting in long queue. After that they gave us a alternate hotel which is below the standard of our previous booked hotel for our stay. As we booked the hotel 2 months prior to our journey we got it in very reasonable price. But what they have provided was not good and they said that alternate hotel price is more than what you have booked earlier. But they were not looking at the fact of time that if we booked a hotel 2-3 months prior to the journey we got in a reasonable price and they are booking the alternative hotel on the same day of check-in and in the peak season of Goa, so we got a pathetic hotel at higher price.
So, I want a complete compensation for the problem faced by my father and his friends who are above 60 years of age.
This company is a complete fraud and the customer support team is of no use, they kept us waiting in a long hold and don't provide us with any solution..

Searched for flight options Kolkata to Bali. The price was ******* for two persons. While making payment ******* was deducted.
They show a certain price fare and at the time of payment excess is charged.
They take advantage of limited time validity for OTP hence without realizing you land up paying more.
On escalating the issue they put it as a System Failure. Absolutely pathetic and unprofessional explanation.

Reference No. **************976: NL*******970
My Life's worst experience with Make my trip tour package. I Booked my tour package for Rajasthan, 4 Nights 5 days, The Package offer lady Sidika banu (*******845) have no knowledge of Tour she just booked 2 Night Jaipur, 1 Night jaisalmet and 1 Night Udaipur, I asked 7 seater car for full trip, she gave me only in Jaipur, when i asked for car she told the car will continue with you sir. But its for Jaipur only, now as per package how to go Jaisalmer from Jaipur and how you can reach in one day, it take 10-12 hours by car. She booked my Lunch and evening events there. When asked cancel to MMT she just told sir if you not reach then ok but we can't refund as per cancellation policy. Another blunder done by the lady that 12th December she booked my activity at Udaipur and same day morning 7.3 amBus booked by her. As per my itinerary bus must be afternoon but she told she can't do anything as bus booked by RED bus. I booked package from MMT thought their blunder they not help you to change or refund anything. Beware of MMT. Looks its scam to collect money from people. Looks its trap with discount. There is not discount if you arrange your self its more cheaper tour... Please Beware of Make My Trip

I was questioned by an Indigo airline at "Delhi airport (Sir is your wife pregnant, They were above to charge me) As nobody questioned me at Bengaluru airport. Iam very much concerned about the question by Indigo airlines, Rules says even infant babies below 2 years can travel without no extra cost. And iam very unhappy about the seat not confirmed, It was on RAC waiting list, Though the seats were empty from departure. I questioned others in train as they booked 5 days ago their seat is confirmed. Iam confused about "Make my trip. Is it Make my trip fault are Indigo airlines ( Train PNR fault)

These people are straight scammers. They have no knowledge of travel restrictions and just want to book your ticket which people can do themselves. I used this company during Covid times just so i dont get held back becouse of travel restrictions, turns out these scammers dont know nothing about it. They booked the ticket without knowing Canadian Passports werent allowed to travel through London. After months of emailing they still havent resolved the matter, no refund no nothing.

DO NOT USE, these agents have no knowledge about travel restrictions or airline policies. A bus conductor has a better system to manage people.

Very bad service busses make My Trip. Today I have big problem from 8pm till 12.30 pm i waiting for with my old mumy she is age 69yrs. But I try to call the bussan his not answering my call. Also make my trip also no help. Very bad service. Guys i suggest u don't believe Make my trip at the situation not helping.

Don't trust homestay in Goa while booking through make my trip. There is no such a homestay exist. You will lose the money and make my trip donot refund the money.

Make my trip does not even deserve 1 star. I would request all fellow readers never to book your trips with Makemytrip. We had booked tickets on 2nd November to travel to India (DXB-MLORE & return), due to change in flight timings we had to cancel the whole journey and make a new booking because it was an emergency. While booking MMT gave me some cashback and upon cancellation it was invalid for me to use. Now while refund was processed MMT has deducted that cash back amount from my refund amount. Upon checking with them this was not cash back but reward points, upon cancellation of tickets its invalid for use and even it was valid, the validity was for limited time. Now MMT is refusing to pay me the amount which is never received by me any form. MMT is scammer, beware and never use MMT for booking. And not to forget the amount of efforts it takes to connect to their customer service. Each time I have called I had to try minimum 10 times to connect to their call center.

Booked a cab for the airport through MMT and paid advance money. Cab confirmed to have arrived but was not available at the scheduled pick up time. Surprisingly MMT instead of refunding the amount showed the trip as completed. There is no option in MMT App to raise complaint for Cab. The customer support number available there doesn't work. It seems to be a fraud organization. I suggest people not to use MMT as in case of any issue, you don't have any option to contact them. The worst customer service I have ever encountered.

Their customer helpline is horrible. It says, contact your relationship officer. Only email address of the relationship office is given and they don't respond. For any time-sensitive help, you are completely out of luck. They had mentioned it is easy to change travel dates. But then there is only button to "Change Date" which if you press, says someone will contact you. And no one contacts you for sure. The relationship officer also gave two general customer care number which in turn asks you to contact the relationship officer. It is a very terrible service. Never book a holiday package on Makemytrip.

Booked my tickets on Makemytrip customer care number *******512/. There was a small error in my email ID. A random person called and cancelled my non- refundable ticket. Makemytrip did not verify my phone or passport details with this person. The person who called said I am his wife and therefore calling from a different number. And I have lost all my money. Makemytrip did not compensate

Very bad service
Stuck with my refund.! I booked train tickets with MakeMyTrip but for some reason i cancelled that booking immediately withing 2 minutes. It happened since August month, today it is October i didn't get my money back nd they don't even reply my mails and calls. I tried thousand of time to have conversion with executive but thay don't reply. Never go with MakeMyTrip. Worst experience ever

Its very bad experience. They hv increase the rate for group booking of 8ppls. 4 PPL pay less n 4 ppls pay more