Makecustomgifts

I took adavantage if the By Feb. 14th guarantee- nope, nothing. I asked for a refund as I obviously could not give a gift that was not here. "Lily" asked me to give her the email of the recipient to send pictures. The socks arrived on the 2/20 but the matching briefs did not. 2nd attempt to be refunded. Lily told me no, the missed the boxer briefs and would ship them out. Completely unacceptable. I don't want the items I'd like my almost sixty dollars I spent to give nothing I wanted to on Valentine's Day

Worst experience ever! I order three pairs of socks in November, I was tracking the package and on the delivery date I noticed the tracking went back to the post office. I then went up to the post office and was informed that my address was incorrectly put on the shipping label. The company failed to put my apartment number. I reviewed my order confirmation to make sure that I put my address in correctly and I did. I politely emailed them explaining the situation and they sent me an email back days later saying they would resend the package. It has been almost a month of back and forth emails of them telling me to "please be patient". It has been nothing but a hassle and embarrassing to have to explain to my co-worker that her Christmas gift that I ordered in November is lost in the mail somewhere. I am beginning to think that they never even resent my package and was just hoping I would forget.

I placed an order in the beginning of December. Website said I would receive my order within 5 to 9 business days, so I thought that was perfect because it was a xmas gift. I didnt receive my order until after December 30th. It was a partial shipment. I'm still waiting for my order and we're in February. I emailed because they dont have a # to call and I keep getting the run around. I already submitted a dispute through PayPal. Do not order from this company. They're a scam and they're tipping people off by stealing their money. The most recent email I got from them was that my order was going to be delayed once again because of the coronavirus! What?! Never again! I wish I would've read the reviews before buying!

Ordered my custom socks as a Christmas gift stocking stuffer for my husband. Well, Christmas has gone and past and according to my tracking information, only a label has been created on Dec. 21,2019 at 2:05pm, and USPS is Awaiting the Item in Fremont, CA *******. When I questioned when they're planning on sending it out, the response from Customer Service is "Hi, It is in route, could you wait a few days? It will have further tracking information. Thanks for your patience!" Needless to say my order is still waiting to be dropped off at this USPS Fremont location. Looks like I'll be filling a dispute with my Credit Card company in the morning!

I was recommended this website by a work friend and placed an order on January 30th and paid extra for 10-15 day shipping in hopes that it would arrive around Valentine's Day. Valentine's Day has come and gone and it is now February 27th. Still no package. It has been 28 days in total, 20 business days. Where is it? I wouldn't have paid extra for quicker shipping if it was going to take a month to come in. I don't even want what I ordered anymore just my money back.

I ordered three products on the same day in early November. They sent my order, only to have one of the three. Contacted customer service, said they would send the remaining two products. Finally, several weeks later right before Christmas, the second package showed up, with only one of the two products that were left from my original order. Now that Christmas has come, I had to buy a replacement gift, and they refuse to refund me for the third product I NEVER received and hasn't even been shipped. DO NOT ORDER FROM THIS COMPANY. I've been back and forth with their customer service and they keep trying to deny my refund. Worst customer service I've EVER experienced. DO NOT GIVE THEM YOUR MONEY.

Has it I don't have a new tracking number.
You keep saying 6-9 business days it has been over a month. Every day I email you guys and everything day I get a silly answer.

It has taken over 33 days now to arrive.
It was sent to ON AND THEN BC. I live in NS.
This is your company's mess up and because of it is going to make me have to ship the socks to England and BC where my nephew and girlfriend live!
I could have gotten them to go get the socks in bc because they live there.
Then I have to ship a pair to the states

I work in shipping I know there is delays but this is ridiculous.
The tracking says the socks will be here Jan 3. The tracking hasn't been updates since dec 18.

I was told that you are reprinting then last week and now your saying their just getting done.
If their just getting done I expect them to be shipped express not the 6-9 business days like you say or the 9-15 business days like your website states.

I'm done with being patient, even time I sent out an email a new person responds. So it's you guys are putting whatever name on it and thinking o won't notice or you really do have 16 different staffing working for you and no one can figure out 9 pairs of socks.

Read fine print. They don't take returns or refunda. No exceptions. I ordered a throw for my 30 yr old for Christmas. It arrived in tiny baggie. Smaller thinner then any baby blanket. I thought it was a sampler mistake. Cost $50. What baby blanket cost $50!. No invoice included couldn't find contact info to get correct size. Finally ordered from another company. Same price correct size arrived. Finally went through PayPalto contact giftcustom for return and refund letting them know mistake in size no invoice in my order. I told them I'm old disabled purchased thinking women in the picture depicted size of throw being adult. I had to order correct size from another company because I couldn't find any contact info for giftcustom. Same cost for correct size sent in time. Being low income I needed to return for refund. That money was budgeted to cover Medicare deductible thanked them for understanding making it right. Email sent to me hurt. I worked for Red Cross over 20yrs I can't imagine being so cruel to disabled person. The customer service behavior was spiteful and I've lost $50 I don't have. They said no returns no refunds no exceptions in large print. No consideration for situation or disabled.

Wish I could give them a zero star review.

Ordered 3 weeks ago and payed for express. The item hasn't even been made yet. Everyone I contact them I get a different excuse.