Makecustomgifts

Never received my package even when they said it was delivered after over a month of waiting when promised it would only take 15 days maximum. They were recommended by Instagram, which is even worse, so I feel they are to blame as well for recommending a fraudulent company. My tracking number even indicates it's still in transit since 12/16 and hasn't moved sense so how could it have been delivered? The customer service is also atrocious and very vague when conversing through email about the whereabouts of my package.

Ordered 2 pillows for my nephews for Xmas on Dec 6. STILL waiting for it. Have tried to cancel and get a refund but only offering me 15%. TERRIBLE customer service. I will now be working with my credit card to dispute the charge.

I would give negative stars if it would let me. One star is way more then they deserve. They stated my order would be shipped in 3-5 business and they would send an email when it ships. 10 business days out and the order has not been shipped! I tried reaching out to the company through email and phone and NO RESPONSE. They are a scam, do not use them!

Similar to all the other reviews this company extraordinary slow with shipping out the items. I ordered two items I took 25 days and 28 days for them both to be delivered. Emailed customer service multiple times complaining because I had missed the birthday deadline for a friend. Demanded a refund because I had to go buy something else in the meantime but it fell on deaf ears. All they did was keep apologizing and said that they were behind due to the busy season. I ordered in February...

They promote a 3 for 2 deal on custom socks and when you finally get your order, it's only 1 sock. Customer service is not helpful at all, and they tell you you're wrong, even though the site clearly states 3 for 2. This is all a scam.

I wish I had read reviews on how poorly this company runs its customer service. I ordered my gift December 2 in order to have it by Xmas, I even paid extra for faster shipping. It was supposed to be delivered no later than the 18th. I am now going on 3 weeks with no delivery insight. Messaged customer service last week and they said don't worry it will be there before Xmas. Still nothing so I emailed them again and they told me I had to wait another 3 business days making me receive my order days past Xmas. Never again will I order from them and I urge anyone else not to either.

Do not get the custom order pillow. Even after I emailed them to discuss the picture I sent since they program warped it a bit, and sent them the original file and asked they ensure it was okay, they still sent a horribly deformed pillow to me, and it came 1.5 months after they said it would. This company is a scam.

I ordered socks in November, was supposed to receive in Deceomber. Received an email saying it was delivered, but, it was not. We even have Ring proof to show no deliveries were made that day.
They will not reimburse me.
Be very leary of this company

Im going to start by saying I have never done a produce review.
I ordered a custom pillow of my sisters dog for her as a Christmas gift.
I sent an adorable saturated in color picture of his face for a 12" pillow. I actually have one of my dog from another vendor that I love!
First one showed up scrunched in a ball in cellophane. I opened it up and there were visible creases across the face and the pic. Almost appeared "over exposed".
I contaced customer service and after some back and forth they would NOT reimburse me but instead I had to reprint. Well I got the reprinted one today and it is JUST as bad.
After the back and forth I was only granted $8 in reimbursement.
So now here I am with not one, but two shoddy pillows.
Do not use this company. Sub par

Worst company ever! I ordered socks for a wedding and prior to ordering, I confirmed that they would arrive on time. I chose the fastest possible shipping of 2-4 days just to be sure. THEY CAME 2 MONTHS LATER. At that point they were useless. I even told them right away that if they didn't come on time i would like to cancel the order. They went through with it anyways knowing that it wasn't coming on time. The customer service was awful and at one point offered a 30% refund but never ended up giving it. They have not answered my emails ever since. DO NOT ORDER.

I ordered a bedspread in August for my granddaughter for her September birthday. It did not arrive until September 15th. Late for her birthday but not too upsetting. The bedspread IS upsetting. When I opened the package I thought it was a sheet- very thin, poorly made certainly not a $60.00 twin size bedspread. Their refund policy is very sketchy- I have to pay to return, they say not to send to manufacturer but don't say where to send. Also say they will decide if I get a refund.

I cannot express the irritation and anger I have towards these people. I have waited 3 weeks for my order to be shipped and have been told throughout 15 emails now the same thing - the tracking number that isn't even a tracking number it's a label number which I've confirmed with USPS and to wait 7-9 business days. I've attached pictures of this information to this "company" and they still don't seem to understand my order was never shipped out. They take your money and do not cooperate, just blame the wait time on the holidays. It's complete BS. They won't even give me my money back or any type of refund and avoid the request for it.

ORDERED BRACELET, CAME EVENTUALLY. NOTHING LIKE WHAT WAS ADVERTISED, IT WAS CHEAP AND CRAP. THEY OFFERED TO GIVE ME 70% BACK, IF I RETURNED AT MY EXPENSE. THEIR AT FAULT, SO SHOULDNT BE ME OUT OF POCKET

I'm usually quite savvy with online items but I feel I fell into a trap ordering from these by not checking the reviews first. States 4 business days to produce before sending, then 6-9 business days for delivery to arrive. I have waited 8 business days so far (not including Saturdays and Sundays 10 days in total) and they haven't even been posted yet. I wish I saw these reviews first, if lots of people are saying the same thing there is usually a good reason behind it. I actually feel sorry for everyone who has ordered from them and all I can advise you is not to order from these if you get to read this review first.