I'm usually quite savvy with online items but I feel I fell into a trap ordering from these by not checking the reviews first. States 4 business days to produce before sending, then 6-9 business days for delivery to arrive. I have waited 8 business days so far (not including Saturdays and Sundays 10 days in total) and they haven't even been posted yet. I wish I saw these reviews first, if lots of people are saying the same thing there is usually a good reason behind it. I actually feel sorry for everyone who has ordered from them and all I can advise you is not to order from these if you get to read this review first.
Appalling customer service, was meant to have received my order over 2 weeks ago. I had to chase this to be told so many different excuses. Requested a refund multiple times (including before the item was even printed) and they refuse to give me my money back! This company is a joke!
This company is a scam, they will respond to your email inquiry once then ignore you after.
I ordered and never received my order, even though Lilly told me it was made and ready to ship.
She never responded after that. Worst customer service.
Worst company, dont waste your money.
We ordered from Custom Gifts for a birthday party a month and a half in advance to make sure everything came in time. I reached out when I had not received the purchased items in the 10 day timeframe they were promised to arrive. I was then told there was a delay and they would update me on tracking information shortly. Another 10 days went by with no updates. Finally they updated me that it would be another 10 days for it to ship!
Needless to say, the items did not arrive in time for the trip and I was never reimbursed.
STAY AWAY! Unless you want to burn money.
Great company, There were no issues with my order and I received it within reasonable time that they quoted. No problems.
Very satisfied with the product. Great material used, will likely recommend! We were amazed by the quality of the images...
Customised Socks
Very disappointed with both quality of socks and printing from photographs I provided, their cropping of the photos leaves a lot to be desired. The socks themselves are really shoddy quality with white lines up the sides where printing has been missed. That was the final straw that made them look so tacky... very disappointed and upset with this company and would never order from them again. An expensive and total disaster as a personalised gift.
This company is a scam. I should have read the reviews and done better research. Glad I only spent $20 through PayPal because I am quite sure I will never get this order, and that had I used my credit card directly, they would have probably stole the numbers. I blame myself for not doing better research. Don't order from here.
I receive my product and they crop more than the face you ask, they will add partial faces. Having charge removed from my card. They respond by email but keep asking the same questions and they ask ME to pay the shipping on the socks they screwed up! I had enough. They also sent me three of one sock and then one of another. I am giving them a week to refund, then I am contacting my credit card company. Ridiculous. Buyer beware.
This company is terrible. Items suck. Customer service is nonexistent. I ordered an item over a month ago... they refused to give me an update, we're just super vague, and refused a refund. DO NOT BUY FROM THEM! SCAM!
ZERO ZERO ZERO Stars! Made and Shipped in China-aka, takes wayyyyy too long for them to ship and adhere to their "Shipping Time". I ordered something for Valentines Day for my husband, purchased well in advance and still paid for EXPIDITED shipping. I finally filed a complaint with paypal 6 weeks later after not receiving the item (that should've been my first red flag that this isn't a credible company). Now 8 weeks later I get my item I paid for... um what? This is a cheap-a$$ company that is fraudulent and be very aware that the items and products on their website are not what you will receive-if you even receive. Oh yeah, and the item I received is a cheap, shiny, spandex gross material. Threw it away-so disgusted with them and their products.
33 days, and still nothing received. I ordered on December 2, and it says 1 to 2 days to make and 5-9 days for delivery. I no longer need a white elephant gift. After much complaining, they offered 20% off my next order. No thanks. If you make a negative post on their site, it will not be posted.
Just. Don't. Don't order from them. I wish I had read reviews before wasting $60. Ordered beginning of November and its 12/11 and still nothing. Ive emailed with complaints and they offered me 10% refund. I told them no and filed a fraudulent charge through my bank. Made sure they were aware of the scam. My bank refunded me my money.
Atop my order being 1.5 months late. Their customer service is HORRIBLE. They have not contacted me with any updates unless I contact first, then they tell me,"Don't worry about it" when I express my concern. Do NOT use this website if you don't want to be stolen from.
Please provide any company info. Looking for address or phone #. Anything! As with everyone else, I haven't had luck on contacting them for my order. I guess they aren't being monitored? They don't have to list their business information?
Fast shipping - rubbish! False Advertising! Tried to cancel my order (customised men's boxer shorts) as the item was going to arrive weeks too late, they ignored and sent it anyway. Aside from the unacceptable delay, I wouldn't have given it as a gift even it had arrived on time because of the lack of quality and size issue. Would never shop from then again
Same story as everyone. THey come up on top of google search for Christmas pajamas and I wish I had done my research. $240 down the drain. Ordered for cyber Monday. It's a week before Christmas and all I have is a fake tracking number. Every time I email, it takes 24-48 hours to get a response and they don't answer my question but give me some other spiel. Will work with paypal to fight for my money back.
This company has the absolute worst costumer service. My order was weeks late, they shared the wrong tracking information and they said they'd refund me and never did. I suggest paying more for a better company for your custom gifts. Do not buy from them!
Do not use this site. It's an absolute sham. I used them because they were the only ones that guaranteed my order by Christmas I ordered three pairs of custom socks they sent one pair 2 weeks AFTER Christmas the next pair arrived a week after that. I've been waiting for the last pair for a month and a half. I've sent countless emails back and forth they gave me a shipping notice letting me know that the one pair was on the way over a week ago and has still not shipped. I should have just went with another site at least I wouldn't be giving Christmas gifts away in February!
I am with everyone else-I should have read the reviews. My advice is to avoid this company like the plague! I did finally receive a package. Not with the apron with my friend's cat on it but a cheap gaudy pair of leggings with the face of a man with a Santa hat on. I included a photo of the item I received. I've emailed Lily with photos but, of course, haven't heard a word.
Overview
Makecustomgifts has a rating of 1.2 stars from 70 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Makecustomgifts most frequently mention customer service, business days and tracking number. Makecustomgifts ranks 187th among Personalized Gifts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members