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MakasBoutique Reviews Summary
The company's reputation is marked by significant concerns regarding product handling and customer service. While some customers appreciate the unique design and quality of the dresses, many express dissatisfaction with packaging practices that lead to damage during transit. A notable trend is the lack of responsiveness and support from customer service, particularly in addressing issues related to returns or refunds. This has resulted in negative sentiments, with customers feeling undervalued and reluctant to make future purchases. Overall, the company may benefit from improving packaging methods and enhancing customer service protocols to foster better customer relationships.
This summary is generated by AI, based on text from customer reviews
Ordered a Baccio Dress. It is a type of dress that is painted over with puffy paint and then embellished with crystals. They stuck this dress folded in a USPS envelope. It was also wrapped with a hot pink paper. I ordered it to Miami. Needless to say. The paint became a little soft in the heat. As the dress was folded/rolled the paint stuck to itseld, the crystals to the paint (which left marks) and the hot pink papet to all of the paint.
My wedding was overseas and I had to leave before the dress arrived. I had someone bring it for me (I had no idea the packaging had been so terrible) I immediately contacted them. I even recorded a video and sent it to them. Too bad they said that since someone had bought the dress for me, they would not do anything. No refund, no coupon for a later order, not even an apology. I will never buy from Maka's again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members